Resident Service Coordinator

General Responsibilities

Assist individual residents in obtaining the services and benefits needed to maintain an independent lifestyle, including information and advocacy; Empower residents to meet their own needs through educational programs on community services or Social Security benefits; Implement new services or increase availability of existing services to meet the needs of residents; Address social and recreational needs of the senior community; and assist family members and the community in understanding the changing needs of seniors as they age.

Essential Duties

• Establish a trusting relationship and confidentiality with residents individually and as a group.
• Maintain relationships with clients, the community, local and regional resources for support servicing.
• Maintain relationships with suppliers, vendors, and professionals servicing the company or Property.
• Knowledge about the services available to residents and eligibility requirements for accessing those services,
• Advocate for residents with other public and private community organizations and communicate the progress of the individual,
• Attend monthly/quarterly training and meetings within and outside the company pertaining to resident services,
• Development and coordination of volunteer service opportunities for frail and at-risk residents who need supportive services,
• Development and coordination of volunteer service opportunities for community involvement with residents,
• Educate property management team on issues related to aging in place and services coordination to better serve and assist the residents,
• Educate residents in and assist in providing the services and resources available within the community,
• Plan educational programs and activities for the residents to assist them in aging in place,
• Friendly, helpful, and considerate to all residents/visitors,
• Inform residents of existing and new services via mail, newsletters, and bulletin boards.
• Transport residents to and from social, health and educational activities assigned using the property provided bus,
• Accommodate and perform home visits for homebound residents,
• Complete residential assessments based on the needs of the resident and maintain and update secured resident files maintained in Service Coordinator's office,
• Complete HUD Semi-Annual Service Coordinator reports,
• Complete monthly residential services report,
• Maintain involvement and certification with AASC and any other Service Coordinator vendors affiliated with Quantum,
• Perform any other duties that may be assigned by the Property Manager and Regional Manager.

Salary Range: $43k - $45k

Benefits: Health, Dental, Vision, Life & Disability Insurance, 401(k) with company matching, Paid time off.