Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
Client Success Manager
THE OPPORTUNITY
Great client success is about more than managing an account. It’s about understanding what matters to the client, showing measurable value, and becoming a partner they don’t want to operate without.
As a Client Success Manager on our Emerging Growth Business Unit, you’ll help build and grow long-term client partnerships while connecting healthcare outcomes, cost management, and financial performance.
You’ll work across Product, Insights & Reporting, Sales, and other teams to turn data into meaningful client conversations, anticipate needs, solve problems, and help clients get the greatest possible value from our solutions.
If you enjoy building relationships, digging into the numbers, and turning insights into action, we’d love to meet you.
WHERE YOU’LL WORK
This role can be based at our Dublin, Ohio office with hybrid flexibility or work remotely anywhere in the United States.
WHAT YOU’LL MAKE HAPPEN
- Build strong partnerships. Serve as a trusted day-to-day partner for assigned clients, building relationships that support satisfaction, retention, and long-term growth.
- Bring strategy to life. Understand each client’s priorities and mobilize internal teams around plans that drive adoption, engagement, and measurable results.
- Turn data into value. Use performance, engagement, and financial data to tell a clear story about results, savings, opportunities, and the value of our solutions.
- Stay ahead of client needs. Bring knowledge of health plans, market trends, and adjacent solutions to proactively recommend ideas that can make an impact.
- Know the health of the account. Monitor client performance and financial indicators to identify potential risks and opportunities before they become surprises.
- Be the client’s voice. Bring feedback and insights back to Product, Solutioning, Engineering, and other teams to help improve our solutions and client experience.
- Create confident users. Support onboarding, education, training, webinars, and workshops so clients and their partners understand how to get the most from our solutions.
- Connect the dots. Partner across Sales, Product, Marketing, Client Operations, and Insights to solve problems and deliver a seamless client experience.
YOU MIGHT BE A GREAT FIT IF...
You’re equally comfortable building a client relationship, reviewing performance data, and explaining what the numbers mean for the business.
You bring:
- A bachelor’s degree in healthcare, business administration, or a related field, or equivalent experience.
- 5–8+ years of client or account management experience within healthcare.
- A track record of building strong client relationships and delivering high levels of client satisfaction and retention.
- A strong understanding of the U.S. healthcare landscape, particularly health plans and the challenges they face.
- Excellent communication, presentation, project management, and relationship-building skills.
- Comfort interpreting and explaining financial analyses, savings, performance metrics, and business value to clients.
- An analytical mindset with the ability to turn data into useful insights and recommendations.
- Experience using CRM and client success tools, along with the ability to work independently in a fast-moving, cross-functional environment.
- Flexibility to travel as needed based on client demands and business cycles.
WHAT’S IN IT FOR YOU
We want our people to feel supported at work and outside of it.
- Compensation: Competitive base pay, incentive plans, and employee referral bonuses.
- Coverage: Health, vision, and dental, plus life insurance, legal and identity protection, adoption assistance, EAP resources, TelaDoc services, and more.
- Retirement: 401(k) with up to a 4% employer match and full vesting from day one.
- Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Up to $5,250 annually in tuition reimbursement, continuing education support, paid training, and leadership development.
- Culture: A people-first environment focused on collaboration, innovation, inclusion, community, and making a meaningful difference.
READY TO JOIN US?
Here’s what you can expect from our hiring process:
Application → Assessment (if needed) → Interviews → Offer → Background Check → Start Your Career!
A FEW THINGS TO KNOW
Current Associates: Already part of the team? Apply internally through Jobvite.
Diversity, Equity & Inclusion: We welcome everyone and value the different backgrounds, perspectives, and experiences people bring to our organization. We’re committed to empowering our Employee Resource Groups and are proud to be an equal opportunity employer.
Agencies: We do not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third-party submissions to be eligible for payment.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.
What’s in it for you:
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know:
- Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
- Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
California Employee and Job Applicant Notice
Use of Technology Notice:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.
