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Added 11 mins ago
IG
Remote Sr Project Manager
Insight Global
Monroe, LA
- $54.8 to $95.7 USD / hour
Insight Global is seeking an experienced Senior Project Manager to support a large-scale Legacy Decommissioning program focused on telecom cost-saving and network consolidation initiatives.
Added 11 mins ago
Sr cGMP Pharmaceutical Manager
Fresenius Medical Care
New Orleans, LA
The Quality Manager, cGMP Pharmaceutical Products is responsible for overseeing and supporting quality assurance responsibilities at pharmaceutical / drug manufacturing sites, ensuring full…
Added 11 mins ago
Senior Specialty Representative - Bone Health - New Orleans, LA
Amgen
New Orleans, LA
…strategy and promoting Amgen products as led by the District…
Added 11 mins ago
Analyst, Sr
Entergy
New Orleans, LA
…consultation, and innovation. Working under the direction of the Manager, Employee Experience Business Solutions, this role translates strategic recommendations into actionable solutions,…
Added 11 mins ago
Project Mgr, Sr Staff
Entergy
New Orleans, LA
Added 12 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Baton Rouge, LA
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 37 mins ago
A
Senior Clinical Trial Manager
Actalent
South San Francisco, CA
- $100 to $125 USD / hour
Job Title: Sr Clinical Trial ManagerJob DescriptionThe Sr Clinical Trial Manager leads the planning, start-up, execution, and close-out of global clinical trials, with a strong focus on…
Added 44 mins ago
SI
Real Estate Strategic Initiatives Senior Manager
Salesforce, Inc.
CA · IL · NY
- $143,400 to $236,700 USD / year
The REWS Strategic Initiatives Sr. Manager will be a key member of the Strategic Initiatives team within REWS, focused on Strategic Initiatives within REWS and cross functionally within the…
Added 44 mins ago
SI
Sr. Manager, GTM Product Marketing, Informatica from Salesforce
Salesforce, Inc.
WA
- $143,400 to $216,900 USD / year
Added 44 mins ago
SI
Product Marketing Sr Manager – Sales Enablement (Customer Zero)
Salesforce, Inc.
WA · IL · IN
- $770,000 to $880,000 USD / year
We are seeking a Product Marketing Sr Manager – Sales Enablement to lead cross-functional partnerships and the development and activation of field-facing content for the Customer Zero…
Added 50 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Bismarck, ND
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 55 mins ago
TW
Manager, Software Engineering
The Walt Disney Company
Celebration, FL
- $165,900 to $222,400 USD / year
…operation, and continuous improvement of technology solutions. The Manager serves as a key technology leader and strategic partner, working closely with Product Managers, Architects,…
Added 56 mins ago
Registered Nurse Case Manager
HCA Healthcare
Fort Pierce, FL
Do you want to join an organization that invests in you as a(an) Registered Nurse Case Manager? At HCA Florida Lawnwood Hospital, you come first. HCA Healthcare has committed up to $300…
Added 56 mins ago
Practice Manager II
HCA Healthcare
Port Charlotte, FL
Do you have the career opportunities as a(an) Practice Manager II you want with your current employer? We have an exciting opportunity for you to join HCA Florida Fawcett Surgical…
Added 56 mins ago
Program Manager
HCA Healthcare
Fort Walton Beach, FL
Do you have the career opportunities as a(an) Program Manager you want with your current employer? We have an exciting opportunity for you to join HCA Florida Fort Walton-Destin Hospital…
Added 56 mins ago
RN Case Manager
HCA Healthcare
Gainesville, FL
…integrity. We care like family! Jump-start your career as an RN Case Manager today with HCA Florida Gainesville…
Added 56 mins ago
RN Case Manager
HCA Healthcare
Gainesville, FL
As a Case Manager, your role will be to support patients and families through every step of their care journey. You will coordinate services, connect resources, and develop care plans that…
Added 56 mins ago
Advanced Clinical Pharmacist
HCA Healthcare
Ocala, FL
…Pharmacist will assist the Director of Pharmacy and Clinical Manager in the development of Pharmacy clinical services and participate in the clinical training of pharmacists, pharmacy…
Added 56 mins ago
Case Management Assistant
HCA Healthcare
Pensacola, FL
The case management assistant (CMA) will work under the direction of the RN case manager or social worker to assist with facilitating patient discharges requiring post-acute placement or…
Added 56 mins ago
Case Management Assistant PRN
HCA Healthcare
Tallahassee, FL
The case management assistant (CMA) will work under the direction of the RN case manager or social worker to assist with facilitating patient discharges requiring post-acute placement or…
Added 56 mins ago
Regional Clinical Educator
HCA Healthcare
Jacksonville, FL
The Manager of Education - Medical Transport is responsible for the development, implementation and evaluation of the EMS education program for the Medical Transport departments in a…
Added 56 mins ago
Construction & Infrastructure Project Manager (Mid-Atlantic)
Signature Aviation
Orlando, FL
The Project Manager (PM) will be responsible for planning and overseeing less complex capital projects and/or assist a Regional PM, SR Manager, the VP or director in the management of more…
Added 59 mins ago
DH
Sr. Nurse Manager - Lowry Family Health Center
Denver Health
Denver, CO
- $103,400 to $165,400 USD / year
We are recruiting for a mission-driven Sr. Nurse Manager - Lowry Family Health Center to join our team!
Added 1 hour ago
D
Sr. Project Manager - Digital / IT (SDLC Methodologies, Life Science)
Danaher
Austin, TX
- $95,000 to $130,000 USD / year
The Senior Project Manager is responsible for the success of large strategic projects. As needed, they may also provide management for a small program and will be responsible for planning,…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Montpelier, VT
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…

Quantum Health, Inc.

Client Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The Client Support Manager is responsible for supporting revenue retention, client satisfaction, and driving strategic engagement withing their assigned book of business. The Client Support Manager has responsibility for managing day-to-day client management, account plan execution, reporting and analytics, cross-functional coordination, action plan management, and oversight to operational issue resolution. You will work in partnership with Sr Client Success Executives supporting their efforts in account strategy, client relationships, renewal strategy, risk management, presentations and roadmaps. You will translate reporting and analytics into a compelling narrative that informs strategy and decisions that strengthen value, program adoption and growth. The ideal candidate will have a background in managing mid-to-large and jumbo account management.

Location: This position may work remotely anywhere in the United States of America or may work hybrid from our Dublin, Ohio location.

What you’ll do (Essential Responsibilities)

Client Management

Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items. Ensuring all appropriate attendees are invited and attending.

Ensuring all documentation including systems have current client information and updates.

Building and maintaining strong operational and systems knowledge, and risk mitigation.

Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.

Participating in process improvement and annual activities, and administrative duties as required.

Performance Management & Revenue Retention

Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.

Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.

Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners.

Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth.

Cross Functional Alignment

Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams.

Working with the dedicated implementation team as needed to successfully onboard new clients.

Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.

Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success. Other duties as assigned

What you’ll bring (Qualifications)

Education: Bachelor's degree in business or equivalent experience.

Experience: 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.

Strong critical thinking, verbal and written communication, and in-person presentation skills.

Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.

Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.

Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.

Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.

25% of travel required as needed – cyclical depending on client needs.

A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

What’s in it for you:

Compensation: Competitive base and incentive compensation
Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know:

Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation:

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams:

Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.

California Employee and Job Applicant Notice of Collection of Personal Information:

If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.

Please review the notice here:

California Employee and Job Applicant Notice

Use of Technology Notice:

Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.

Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.

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