Jobs in the United States

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Added 1 hour ago
OC
Enterprise Architect (Product Development & Regulatory Compliance)
Olympus Corporation of the Americas
Center Valley, PA
- $134,666 to $188,532 USD / year
The Enterprise Architect (Product Development, Regulatory & Compliance) shapes and governs the domain architecture that enables faster, safer, and AI-enabled product innovation while…
Added 4 hours ago
Self-Service Modernization Manager
Lockheed Martin
Virtual Four, FL
…governance for data at rest; Work through all stages of a data solution lifecycle, e.g., analyze / profile data, create conceptual, logical and physical data model designs, architect and…
Added 5 hours ago
SB
IT Specialist (Junior Solutions Architect)
Small Business Administration
Washington, DC
- $102,415 to $133,142 USD / year
Performs technical analysis for program office requirements, market research, and acquisition planning, and triages new solution requests including integration touchpoints and data…
Added 5 hours ago
M
Principal Technical Program Manager
Microsoft
WA · OR · CA · TX · Redmond, WA · Hillsboro, OR · Mountain View, CA · Austin, TX · Redmond · Hillsboro · Mountain View · Austin
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to join the team.
Added 6 hours ago
Principal Platform Engineer – Sales
J&J Family of Companies
Raritan, NJ
J&J MedTech's commercial transformation program is designed to unify Sales, Marketing, Customer Pricing & Quoting (CPQ), Professional Relations & Operations (PR&O), Customer Service, and…
Added 6 hours ago
Director of AI Delivery Management
Merck
Rahway, NJ
Minimum 15 years of progressive leadership experience in the software development field in roles such as engineering manager, solution architect, developer lead, test engineer, software…
Added 6 hours ago
SharePoint Developer / Power Platform Specialist - Pentagon, Arlington, VA
Serco
Bethesda, MD · Silver Spring, MD · Rockville, MD
App Development, Architecture, & Lifecycle Management: Design, architect, and implement custom business applications and technical solutions in SharePoint and the Power Platform directly…
Added 6 hours ago
Reliability & Maintenance Digital Transformation Senior Manager Architect - Downstream/Chemicals
Deloitte
Kansas City, MO
Reliability & Maintenance Digital Transformation Architect Senior Manager - Downstream/Chemicals
Added 6 hours ago
Reliability & Maintenance Digital Transformation Senior Manager Architect - Downstream/Chemicals
Deloitte
Saint Louis, MO
Reliability & Maintenance Digital Transformation Architect Senior Manager - Downstream/Chemicals
Added 8 hours ago
SC
Cloud Engineer
State Controller's Office
CA
- $8,625 to $11,557 USD / month
Under the general direction of the Information Technology Manager I, the Information Technology Specialist II (ITS II) serves as a technical subject matter expert and lead responsible for…
Added 9 hours ago
SA
Mgr Travel Portal Product CRM - HDQ
Southwest Airlines Co.
Dallas, TX
- $142,900 to $158,000 USD / year
The Manager Travel Portal Product CRM leads the strategy and continued evolution of Southwest Business Assist, helping simplify the travel experience for corporate Customers and travel…
Added 10 hours ago
C
Sr. Icertis Solution Architect - Sr. Manager
Cognizant
Dallas, TX
- $140,000 to $160,000 USD / year
Cognizant is seeking an experienced Sr. Icertis Solution Architect to support a strategic Contract Lifecycle Management (CLM) transformation. The client is leveraging Icertis to modernize…
Added 10 hours ago
C
Sr. Icertis Solution Architect - Sr. Manager
Cognizant
Dallas, TX
- $140,000 to $160,000 USD / year
Cognizant is seeking an experienced Sr. Icertis Solution Architect to support a strategic Contract Lifecycle Management (CLM) transformation. The client is leveraging Icertis to modernize…
Added 11 hours ago
AC
Senior Azure Cloud Engineer
Aon Corporation
Virtual, IL · Virtual, VA · Virtual, NC · Virtual, TX · Virtual, IN · Virtual, NJ
- $135,000 to $150,000 USD / year
…This position will serve as a technical leader with vision, solution visionary, and subject-matter expert for Azure cloud architecture, infrastructure engineering, automation, security,…
Added 15 hours ago
T
Solution Architect
TEKsystems
Hanover, MD
- $125,000 to $190,000 USD / year
The Solution Architect position is a leadership position in the organization that is responsible for managing multiple sales opportunities and account teams/programs. The Solution Architect…
Added 16 hours ago
Lead System Architect
Visa Technology and Operations LLC
Foster City, CA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 16 hours ago
Solution Manager, Customer Journey
Qualtrics
Remote, United States
…evaluation through adoption, renewal, and expansion. As Senior Solution Manager, you will serve as the operational architect bridging product innovation with field reality. You'll partner…
Added 16 hours ago
Senior Solution Manager, Customer Journey
Qualtrics
Remote, United States
…conversation through adoption, renewal, and expansion. As Senior Solution Manager, you will be the operational architect behind how new products and services reach the market and scale…
Added 17 hours ago
Mgr Application Sr
Ventura Foods
Irvine, CA
…developers, building capabilities and fostering growth. The Sr manager will drive the team and project deliveries towards success and act as both an architect and a hands-on functional…
Added 18 hours ago
PI
Sr Program Manager
PayPal, Inc.
New York City, NY
- $217,539 to $219,500 USD / year
PayPal, Inc. seeks Sr Program Manager in New York, NY
Added 18 hours ago
Senior Platform Engineer
Swivel Transactions LLC
San Antonio, TX
…for Internal Developer Portals, strong CI/CD skills, and a solution-oriented…
Added 19 hours ago
Enterprise Modernization Manager (IT Manager 1)
State of Ohio
United States
Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license
Added 20 hours ago
Principal Technical Program Manager, Catalog Business Expansion, Catalog Services, Product Knowledge
Amazon.com Services LLC
Seattle, WA
…measurements of impact. We are hiring a Principal Technical Program Manager (PTPM) for this charter in Seattle to lead the…
Added 20 hours ago
Technical Program Manager, Lead
Booz Allen Hamilton_United States
Huntsville, AL
Booz Allen is seeking a Technical Program Manager, Lead to support mission delivery and growth across the contract portfolio supporting the customer. This leader will serve as a senior…
Added 21 hours ago
AI
Senior Manager – Solution Architect, Commercial Data & Analytics (1315)
Axtria, Inc.
Berkeley Heights, NJ
- $119,500 to $163,875 USD / year
Travel to client office(s) 2–3 days per week to support in-person collaboration, workshops, and stakeholder discussions

Qualtrics

Solution Manager, Customer Journey

Remote, United States

$118,000 - $157,000 USD

Apply on qualtrics.com About employer

Applications open in a new tab.

Job details

Pay: $118,000 - $157,000 USD
Experience: At least 8 years of experience designing end-to-end business workflows across the customer lifecycle (sales quoting, delivery handoffs, provisioning, and renewals).
Posting language: English
Posted: Nov 10, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Solution Manager, Customer Journey (Individual Contributor)

Why We Have This Role

At Qualtrics, our Customer Journey team ensures every client experiences a predictable, high-value path from their initial evaluation through adoption, renewal, and expansion. As Senior Solution Manager, you will serve as the operational architect bridging product innovation with field reality. You'll partner directly with Product Management, Sales, Professional Services, Customer Success, and Operations to design the end-to-end business workflows that make new offerings sellable, deliverable, and supportable at enterprise scale.

How You’ll Find Success

Operate as an architect of clarity: Cut through ambiguity to turn complex go-to-market concepts into concrete, repeatable execution plans.
Lead through influence: Align cross-functional leaders across GTM and Product without direct reporting authority, driving shared accountability.
Think in systems and lifecycles: Map customer handoffs across quote-to-cash, delivery, and renewal to eliminate operational friction points before they occur.
Synthesize signal from noise: Distill qualitative field feedback and customer experiences into structured, data-backed insights that shape product roadmaps.
Deliver with enterprise rigor: Balance strategic program architecture with hands-on asset creation, from SOW frameworks to scoping methodologies.

How You’ll Grow

Executive cross-functional mastery: Deepen your ability to drive strategic decision-making across Product, Engineering, Sales, and Post-Sales leadership.
Category-defining operational design: Build and standardize GTM frameworks that scale an enterprise SaaS ecosystem operating at multi-billion-dollar scale.
Product strategy leadership: Expand your direct influence on product vision and release strategy by grounding roadmaps in real-world delivery data.

Things You’ll Do

Accelerate time-to-market for new offerings: Own end-to-end GTM readiness programs, establishing clear launch gates and operational milestones so regional teams can sell and deliver seamlessly on Day 1.
Eliminate post-sale friction: Map and implement customer journey workflows across provisioning, implementation, and support to reduce handoff risks and improve onboarding velocity.
Equip the field for repeatable execution: Build practical field assets, including scoping guides, statement of work (SOW) templates, packaging matrices, and delivery playbooks in partnership with Enablement and Product Marketing.
Direct product evolution using field evidence: Establish systematic feedback loops between delivery teams and Product Managers to prioritize features that drive sustained customer adoption and expansion.
Standardize scalable frameworks: Turn single-product launch successes into reusable playbooks, operational standards, and governance models adopted across global teams.

What We’re Looking For On Your Resume

Demonstrated track record leading go-to-market readiness, business operations, services strategy, or product operations within a multi-product enterprise SaaS environment.
At least 8 years of experience designing end-to-end business workflows across the customer lifecycle (sales quoting, delivery handoffs, provisioning, and renewals).
Proven capability managing complex cross-functional programs across distributed teams with clear risk mitigation and executive milestone tracking.
Hands-on portfolio of field-enablement deliverables, such as implementation methodologies, scoping calculators, SOW templates, or delivery playbooks.
Familiarity with enterprise go-to-market platforms (e.g., Salesforce, Gainsight, Highspot) and partner/SI delivery models.

What You Should Know About This Team

We build the connective tissue: We sit at the intersection of business strategy and technical execution, making sure our company's biggest product bets succeed in the real world.
Bias toward action over bureaucracy: We value lightweight, repeatable systems over red tape; our frameworks exist to empower client-facing teams to move faster.
High autonomy with built-in trust: You own your programs end-to-end, with the freedom to design solutions and the direct support of a collaborative team of peers.
Impact measured by customer outcomes: Our success is directly tied to how effortlessly our customers adopt and expand their use of Qualtrics software.

Our Team’s Favorite Perks and Benefits

Global Wellness & Flexibility: Competitive time-off policies, flexible working arrangements, and wellness stipends to support work-life balance.
Comprehensive Health & Retirement: Industry-leading health coverage options and generous retirement matching programs.
Community & Inclusion: Active Employee Resource Groups (ERGs) and dedicated team-building events that foster a strong sense of belonging.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Remote Base Annual Pay Transparency Range

$118,000 - $157,000 USD

Apply on qualtrics.com About employer

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Jobs in the United States