At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Solution Consulting Manager, NA ENT
Why We Have This Role
Our pre-sales team helps some of the largest organizations in the world find and close experience gaps with the Qualtrics XM Data & AI Platform, which combines experience management (XM) data with artificial intelligence (AI) to predict what comes next and act on it.
This role leads the Locations team, one of our industry-focused Solution Consulting teams in North America Enterprise (NA ENT), supporting hospitality and travel, restaurants and retail, and sports, media and entertainment. You will report to the head of North America Solution Consulting and partner with the regional vice president of Sales. Our Solution Consultants partner with Sales to win both the technical decision and the business case, advising customers on the outcomes they want.
How You’ll Find Success
- Building a team of Solution Consultants with both technical and strategic depth and clear growth paths.
- Delivering team outcomes, including win rate, pipeline contribution, net new annual recurring revenue (ARR), customer satisfaction and strategy for key accounts.
- Earning trust as a partner to Sales leadership on coverage, priorities and team structure.
- Becoming a senior voice to executives, Sales and Product on industry strategy and product direction.
- Attracting, developing and keeping strong people.
How You’ll Grow
- Grow your leadership across industries and the wider organization, with regular exposure to senior Sales, Product and executive leaders and support to develop as a people leader.
- Grow with the platform and AI direction, shaping how it evolves with Sales and Product and building new capabilities in your team.
Things You’ll Do
- Coach the team on customer prep, deal strategy and deal reviews, with regular feedback.
- Partner with Sales leaders on how Solution Consultants are aligned to account executives.
- Hire, onboard and grow Solution Consultants.
- Run regular 1:1s and team meetings, and support each person’s career development, promotions and performance reviews.
- Influence key deals and build executive relationships.
- Build fluency in the XM Data & AI Platform, and use that fluency to develop a vision for your industries and coach the team to apply data and AI to industry needs and business outcomes in the sales cycle.
- Share your industry vision with Sales and Product, and bring customer and field feedback together.
- Contribute to market-facing work, including product input, content, analyst relationships and events.
What We’re Looking For On Your Resume
Required Qualifications
- Minimum of 8 years of experience at a business-to-business (B2B) software as a service (SaaS) company, or in a practitioner or leadership role running large-scale programs or organizations.
- Demonstrated ability to influence a sales cycle both strategically and technically, working with C-level and vice president buyers.
- A record of owning results and helping others do the same, with resilience and comfort with ambiguity.
- Experience coaching, mentoring or leading others, formally or informally, and a desire to lead people.
- Excellent written and verbal communication, including presenting to executives and partnering with Sales leaders.
- Strong understanding of AI and data-driven solutions and how they apply to customer and employee experience, with credibility among both technical and business executives.
- Undergraduate degree.
- Legally authorized to work in the United States.
- Travel required (up to 25%).
Preferred Qualifications
- 5 or more years leading pre-sales or similar teams, including strategic, senior individual contributors.
- Experience engaging teams through change.
- Experience in pre-sales (solution consulting, solutions engineering or solution strategy).
- Experience with Customer or Employee Experience software.
- Hands-on experience with large language models.
- Experience with hospitality, travel, retail, restaurant, sports, media or entertainment customers.
What You Should Know About This Team
• We play a critical role in the commercial engine, driving innovation and market penetration through direct interaction with customer decision makers and scaling our expertise to amplify key strategic go-to-market initiatives to the field.
• Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
• The team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.
Our Team’s Favorite Perks and Benefits
- Standard top 3-5 benefits/perks we want to feature, globally
- Listing of top 3-5 benefits/perks for this region or this team
- If region specific, share company awards
- Ex: Engineers on our Krakow Engineer team get a quarterly book/subscription stipend to use on content that will further our knowledge in the domain space
- Ex: We spend 10% of our time on individual engineering growth activities every quarter
The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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