Jobs in the United States

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Added 10 mins ago
ServiceNow Product Owner
LEIDOS, INC.
Remote, United States
The Leidos Chief Data & Analytics Office (CDAO) is seeking a ServiceNow Product Ownder; this position will allow for full time telework from any U.S. based location.
Added 18 mins ago
10892 – IT Manager, Operations
Hyundai Autoever America
Plymouth, MI
Experience with enterprise ITSM platforms such as ServiceNow.
Added 36 mins ago
Program Analyst
CACI International
National Harbor, MD
Experience working with ITSM tools (such as ServiceNow) and/or basic reporting from those tools to support performance and SLA reporting for service desk and field operations.
Added 36 mins ago
Application Engineer
CACI International
Linthicum Heights, MD
Experience using ticketing and service management platforms such as Jira or ServiceNow.
Added 36 mins ago
ServiceNow Queue Manager
Leidos
Bethesda, MD
The Digital Sector at Leidos has an opening for a ServiceNow Queue Manager to support the customer's Information Technology (IT) operations and service management requirements. This…
Added 36 mins ago
ServiceNow - ServiceNow Industry Workflow Architect - Tech Cons - Open Location
EY
Annapolis, MD · Baltimore, MD
…and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to…
Added 37 mins ago
HR Faculty Transaction Lead - KSAS (Human Resources) - #Staff
Johns Hopkins University
Baltimore, MD
Experience with HR software such as Workday, ADP, or ServiceNow.
Added 50 mins ago
ITSM Project Manager
SAIC
Remote, United States
Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration.
Added 1 hour ago
Senior Compliance and Audit Analyst
Zayo Group LLC
United States
Review, triage, track, and manage assigned customer security, audit evidence, contract review, and third party risk requests through ServiceNow or other approved systems.
Added 1 hour ago
WMS Support Analyst
Burlington GA Distribution, LLC
09103, DC
Added 1 hour ago
Jr. IPOC Specialist
Chenega Corporation
Springfield, VA
Added 1 hour ago
Junior Helpdesk Specialist
Chenega Corporation
St Louis, MO
Added 1 hour ago
Group Mgr Fraud Operations (US)
TD Bank, N.A.
Remote, United States
Maintain accurate and timely issue information in ServiceNow, SharePoint, and applicable Issue Management documentation, while monitoring SLAs, dependencies, and emerging roadblocks.
Added 1 hour ago
Information Systems Security Officer| ISSO2| TS/SCI w/ MD POLY Security Clearance required
Power3 Solutions
Hanover, MD
Task tracking systems (e.g. Jira, Redmine, ServiceNow)
Added 1 hour ago
Senior Associate, IT Internal Audit
KPMG LLP
Irvine, CA · Los Angeles, CA
…vendor certifications from IBM, Oracle, Microsoft, Google, AWS, ServiceNow, GitHub, Artifactory, Atlassian, or GitLab…
Added 1 hour ago
Senior Associate, IT Internal Audit
KPMG LLP
Los Angeles, CA
…vendor certifications from IBM, Oracle, Microsoft, Google, AWS, ServiceNow, GitHub, Artifactory, Atlassian, or GitLab…
Added 2 hours ago
CI
Cybersecurity Assessor
CompQsoft, Inc.
Brooklyn, NY
- $125,000 to $130,000 USD / year
GRC Tool Proficiency: Use industry-standard GRC platforms (e.g., Archer, ServiceNow) and Third-Party Risk tools (e.g., OneTrust, Prevalent) to centralize documentation and streamline…
Added 2 hours ago
Web Producer
Sonar
Austin, TX
…developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages,…
Added 2 hours ago
Data Analyst | Network Solutions
CBIZ
Remote, United States
Proven experience with ServiceNow and Snowflake or Data Lake for data retrieval and extraction
Added 2 hours ago
ND
IT Asset Management Specialist #1899241
Network Designs Inc.
Washington, DC
- $50,000 to $60,000 USD / year
Experience with BMC Remedy Asset Management, BMC CMDB, ServiceNow, or a comparable
Added 2 hours ago
JH
IT Service and Operations Manager
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
Lead improvements to service management workflows and operational practices using tools such as ServiceNow, Jira, or similar platforms. Develop solutions that improve task execution,…
Added 3 hours ago
Senior Staff Software Engineer_Voice AI Agent Prompting
ServiceNow
Santa Clara, CA
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 3 hours ago
Lead, Business Process Enablement
Federal Express Corporation
Remote, United States
Partner with technical teams to validate end-to-end integration flows and operational triggers across Workday, ServiceNow, and Odyssey, safeguarding business handoffs and service tiering.
Added 3 hours ago
C
Atlassian Delivery Director
Cprime
Remote, United States
- $150,000 to $180,000 USD / year
…companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as…
Added 3 hours ago
Identity & Access Management (IAM) Engineer, Lead
TCC Toyota Motor Credit Corporation Company
Plano, TX
Experience with Agile and SDLC practices and tools (Jira, Confluence, ServiceNow).

Qualtrics

Senior IT Program Manager

Seattle, WA, United States

$145,500 - $176,500 USD

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Job details

Pay: $145,500 - $176,500 USD
Experience: 5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Program Manager

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success

Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
Delivery Accountability - Define success metrics up front, track them throughout the program, and report on outcomes.

How You’ll Grow

Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do

End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
Lead customer service transformation programs, from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.
Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
Partner with ServiceNow platform owners, architects, and implementation partners to plan releases, manage configuration and integration dependencies, and prioritize the roadmap.
Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.

What We’re Looking For On Your Resume

5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
Experience leading customer service or support transformation initiatives (e.g., support operations redesign, case management modernization, self-service/knowledge enablement, or service-level improvements).
Hands-on experience delivering programs on the ServiceNow platform (e.g., CSM, ITSM, or related modules).
Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
Experience managing risk, scope, and dependencies across teams with competing priorities.
Exceptional communication and stakeholder engagement skills, including executive level reporting.
Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
Bachelors’ degree in Business, Technology or related field.
Project Management Professional or PRINCE certification

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed
Continuous Improvement guides our path forward

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range

$145,500 - $176,500 USD

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More about this job

Skills

Communication skills
Program management
Risk management
Business processes
Customer service
Negotiate with stakeholders
ServiceNow
Reporting
Case management
CSM
IT service management
Project management
Agile
Jira
Smartsheet
Stakeholder management
Collaboration
PMP
PRINCE
Process improvement

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