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Medical Assistant
Concentra
Colorado Springs, CO
- $20.09 to $26.12 USD / hour
The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other…
Added 1 min ago
JC
Administrative Eligibility Specialist Associate
Jefferson County
United States
- $22.89 to $23.37 USD / hour
This fully in-office role offers a variety of daily responsibilities, combining customer-facing interactions with administrative support and processing duties. Responsibilities include…
Added 1 min ago
CC
Assistant Store Manager (Bilingual)
Community Choice Financial Family of Brands
Fort Worth, TX
- $16 USD / hour
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in…
Added 2 mins ago
Associate Shipping/Receiving Specialist
Boeing Distribution, Inc.
Dallas, TX
Boeing Global Services, Distribution Business is looking for an Associate Shipping/Receiving Specialist to join our team in Dallas, TX.
Added 2 mins ago
Associate Shipping & Receiving Specialist
Boeing Distribution, Inc.
Dallas, TX
Boeing Global Services, Distribution Business is looking for an Associate Shipping/Receiving Specialist to join our team in Dallas, TX.
Added 2 mins ago
Procurement Agent – Millennium Space Systems
Millennium Space Systems
El Segundo, CA
Job Summary: The Procurement Agent is responsible for executing procurement activities in support of program and operational requirements. This role manages purchase orders from requisition…
Added 3 mins ago
JH
Clinical Transplant Coordinator, Miami Transplant Institute, Lung Acquisition, Full Time, Days
Jackson Health
Miami, FL
- Full-time
…coordinators, and administrative personnel at the transplant program. The Clinical Transplant Coordinator performs independently and seeks support/direction as needed. The Clinical…
Added 4 mins ago
Territory Sales Lead (Great Lakes)
Wavetronix
Ann Arbor, MI
…Are you energized by uncovering opportunities, developing new business, and working with innovative technology? Do you enjoy sales that occur based on successful long-term relationships,…
Added 4 mins ago
Program Manager
INL Professional
Idaho Falls, ID
Idaho National Laboratory is hiring a Senior Program Manager to work in our Business Management team for the PMO Manager – R&D & Operations Projects. Our team works a 9x80 schedule located…
Added 5 mins ago
Senior Client Success Specialist - WFH
Vensure Employer Solutions
Chandler, AZ
…of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities…
Added 5 mins ago
CC
Assistant Store Manager (Bilingual)
Community Choice Financial Family of Brands
Fort Worth, TX
- $16 USD / hour
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in…
Added 5 mins ago
Music Therapist - Per Diem
Tufts Medical Center
Boston, MA
13. Effective in creating opportunities for fundraising and working with potential donors in support of the program.
Added 5 mins ago
2L
Leasing Manager (San Leandro)
2B Living, Inc.
San Leando, CA
- $27 to $30 USD / hour
Execute and perform activities in support of each property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing…
Added 5 mins ago
Adjunct Faculty, Action Sports Industry
Colorado Mountain College
Salida, CO
…courses and assess student learning, meet established course, program and learning outcomes, comply with guidelines and policies, maintain office hours per established standards, develop…
Added 5 mins ago
Manager, Marketing Partnerships
Vicar Operating, Inc. dba VCA
Los Angeles, CA
Vendor Management & Agency Support: Support the governance and operational workflows for marketing agencies and vendors (creative, media, martech, research). Facilitate onboarding, track…
Added 5 mins ago
Senior Director, Shelter Partnerships
Vicar Operating, Inc. dba VCA
Los Angeles, CA
Budget Stewardship & P&L Accountability: Manage national shelter program budgets, grant distributions, philanthropic sponsorships, and promotional investments, ensuring clear ROI and…
Added 6 mins ago
Intern - Technical
Western Governors University
Salt Lake City, UT
Support the implementation and troubleshooting of office technology, software applications, and digital tools.
Added 7 mins ago
Office Systems Associate 2
Konica Minolta Business Solutions, U.S.A., Inc.
Greenwood Village, CO
Added 8 mins ago
DI
Event Manager
Dentsu International Americas, LLC
NY
- $82,800 to $87,000 USD / year
Track event budgets against plan, process invoices and support budget reconciliation.
Added 8 mins ago
DI
Senior Associate, Affiliates
Dentsu International Americas, LLC
NY
- $62,000 to $70,000 USD / year
Support program management against established KPIs and performance goals.
Added 8 mins ago
DI
Associate Director, Affiliates
Dentsu International Americas, LLC
NY
- $82,000 to $115,000 USD / year
Conduct industry research, competitive analyses, and program audits to support client recommendations and new business opportunities.
Added 8 mins ago
FU
Kidney Care Specialist
FMS USA Fresenius Mgmt Services Inc
Portland, ME
- $20 to $30 USD / hour
Help patients navigate chronic kidney disease before dialysis through education, care coordination, and ongoing support. This is a field-based role requiring candidates to live within or…
Added 8 mins ago
BU
Patient Care Technician - PCT - Dialysis Preceptor
BMA USA Bio-Med Appl of Massachusetts
Dorchester, MA
- $23 to $33 USD / hour
…safe and clean working environment within the home therapy program. Supports the organization's commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those…
Added 8 mins ago
Senior Engineer 2026
Klickitat Public Utility
Goldendale, WA
…operational configurations. Provide technical guidance and support to Operations and Metering and Substation personnel on protection settings, relay testing, and system changes. Support…
Added 8 mins ago
Sr Mgr System Safety - 90344553 - Wilmington, Philadelphia
Amtrak
Wilmington, DE
Lead System Safety improvement initiatives, special projects, and emerging assignments that cross program areas or involve multiple departments or external partners; use safety data,…

Qualtrics

Senior IT Program Manager

Seattle, WA, United States

$145,500 - $176,500 USD

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Job details

Pay: $145,500 - $176,500 USD
Experience: 5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Program Manager

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success

Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
Delivery Accountability - Define success metrics up front, track them throughout the program, and report on outcomes.

How You’ll Grow

Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do

End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
Lead customer service transformation programs, from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.
Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
Partner with ServiceNow platform owners, architects, and implementation partners to plan releases, manage configuration and integration dependencies, and prioritize the roadmap.
Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.

What We’re Looking For On Your Resume

5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
Experience leading customer service or support transformation initiatives (e.g., support operations redesign, case management modernization, self-service/knowledge enablement, or service-level improvements).
Hands-on experience delivering programs on the ServiceNow platform (e.g., CSM, ITSM, or related modules).
Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
Experience managing risk, scope, and dependencies across teams with competing priorities.
Exceptional communication and stakeholder engagement skills, including executive level reporting.
Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
Bachelors’ degree in Business, Technology or related field.
Project Management Professional or PRINCE certification

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed
Continuous Improvement guides our path forward

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range

$145,500 - $176,500 USD

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More about this job

Skills

Communication skills
Program management
Risk management
Business processes
Customer service
Negotiate with stakeholders
ServiceNow
Reporting
Case management
CSM
IT service management
Project management
Agile
Jira
Smartsheet
Stakeholder management
Collaboration
PMP
PRINCE
Process improvement

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