Jobs in the United States

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Anthropologie Assistant Department Manager
Anthropologie
Scottsdale, AZ
- $22 to $23 USD / hour
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the…
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Operations Admin
ISCO Industries
Birmingham, AL
The Operations Administrator supports the Plant Manager with daily production administration, work order processing, and workflow coordination. This role also assists the Quality and Safety…
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Senior Space Planner
Aleto, Inc.
Falls Chruch, VA
…directly with clients to have a real impact on the day-to-day operations of federal…
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Part-Time Seasonal
Chicago Public Schools
IL
- Part-time
…central office positions. Duties are identified by the hiring manager following the application process. Positions require reliable workers who are able to provide support in areas as…
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Warehouse General Manager
GXO Logistics
Aurora, IL
You have a passion for logistics, and you know how to keep things moving and operations running smoothly. As the Warehouse General Manager, you’ll be responsible for the efficient operation…
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Digital Program Manager
Datavant
Remote, United States
As a member of our Digital Operations team, you will help deliver value to our clients through successful implementation, execution, and support of our digital products. You will work…
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Operations Manager
CTDI
Charlotte, NC
The Operations Manager oversees the day-to-day operations of the warehouse. This position is responsible for managing and coordinating various departments, ensuring smooth workflow, driving…
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Materials Support Assistant
BMC Company 100
United States
Under the general guidance and direction from the Manager and/or Supervisor of Materials Distribution Services performs a variety of daily tasks to ensure all clinical areas have the right…
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Temporary Sterile Processing Technician II
County of Riverside
Moreno Valley, CA
- $20.99 to $28.05 USD / hour
…Supervising Sterile Processing Technician, Sterile Processing Manager or equivalent level manager. Incumbents perform the full range of duties requiring greater technical knowledge with…
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EHS Manager
Rex Lumber, LLC.
BROOKHAVEN, MS
Assist supervisors and management, from a safety perspective with all other areas of operations, projects, facility maintenance, property protection, and new employee selection process.
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Assistant General Manager
Southwest Foodservice Excellence, LLC
Buckeye, AZ
Support, lead, and elevate daily operations across K–12 foodservice sites. As Assistant General Manager, you'll play a key role in team development, cost control, food safety, and service…
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Oncology Clinical Specialist Pharmacy Supervisor Augusta
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Augusta, GA
Supervisory Responsibilities * Responsible for day to day pharmacy operations for the pharmacy he/she supervises * Trains/instructs (or delegates responsibility thereof) pharmacy personnel…
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Program Manager, Graduate Medical Education Training Program
Florida Atlantic University
United States
The College of Medicine at Florida Atlantic University is seeking a Program Manager, Graduate Medical Education Training Program in Palm Beach County, FL.
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Distribution Coordinator II
J.B. Hunt Transport, Inc.
La Vergne, TN
Under general supervision, this position manages specific functions of the warehouse and operations including warehouse, temporary contracted workers, carriers, and/or company drivers…
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Maintenance Supervisor
HTG Management LLC
Belle Glade, FL
The position reports to the Property Manager and works closely with the Regional Maintenance Supervisor on daily priorities, resident service, unit turns, vendors, expenses, and property…
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Manufacturing Manager
Fujifilm
Mesa, AZ
The Manufacturing Manager ensures that the front-line Operations and Supervisory teams have the resources, materials and technical support needed to meet the ongoing product needs of the…
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Quality Assurance Assistant Manager (4089)
GOODWILL SOUTH FLORIDA
Miami, FL
Summary: The Quality Assurance Assistant Manager supports the Quality Assurance Manager in managing daily quality operations, maintaining the Quality Management System, and ensuring that…
Added 2 mins ago
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6740 - Store Manager
Hat World Inc.
North Charleston, SC
- $20 to $22 USD / hour
Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
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Senior Commercial Sales Operations Analyst
PTC Inc
Boston, MA
- $85,000 to $102,000 USD / year
The Senior Commercial Operations Analyst will be joining the Commercial Operations Planning, Reporting, and Technology team. Our overall objective as part of the Commercial Operations…
Added 2 mins ago
Supervisor, Signal & Train Control Maintenance (Light Rail)
Regional Transportation District
United States
…delegation of shift work, monitor performance, and ensure effective operations across all maintenance…
Added 3 mins ago
Electrician
Kinder Morgan
PORT ARTHUR, TX
The primary purpose of the Electrician position is to assist the Maintenance Manager in the full range of duties and responsibilities involved in terminal management and upkeep of the…
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CMM/Layout Technician- B Shift
Century Mold Co
Rochester, NY
Support manufacturing operations through completion of in-process product inspections as details in QCP.
Added 3 mins ago
Senior manager, International Brand, Strategy & Business Operations
Starbucks Coffee Company
WA
Now Brewing - senior manager, International Brand, Strategy & Business Operations! #ToBeAPartner
Added 3 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco
Research Triangle Park, NC
Lead the NPI and Technical Sales Enablement as a Technical Program Manager to ensure Solutions Engineers and Architects are technically ready for product launches. You will operationalize…
Added 3 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco
Research Triangle Park, NC
Lead the NPI and Technical Sales Enablement as a Technical Program Manager to ensure Solutions Engineers and Architects are technically ready for product launches. You will operationalize…

Qualtrics

Senior IT Program Manager

Seattle, WA, United States

$145,500 - $176,500 USD

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Job details

Pay: $145,500 - $176,500 USD
Experience: 5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Program Manager

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success

Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
Delivery Accountability - Define success metrics up front, track them throughout the program, and report on outcomes.

How You’ll Grow

Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do

End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
Lead customer service transformation programs, from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.
Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
Partner with ServiceNow platform owners, architects, and implementation partners to plan releases, manage configuration and integration dependencies, and prioritize the roadmap.
Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.

What We’re Looking For On Your Resume

5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
Experience leading customer service or support transformation initiatives (e.g., support operations redesign, case management modernization, self-service/knowledge enablement, or service-level improvements).
Hands-on experience delivering programs on the ServiceNow platform (e.g., CSM, ITSM, or related modules).
Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
Experience managing risk, scope, and dependencies across teams with competing priorities.
Exceptional communication and stakeholder engagement skills, including executive level reporting.
Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
Bachelors’ degree in Business, Technology or related field.
Project Management Professional or PRINCE certification

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed
Continuous Improvement guides our path forward

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range

$145,500 - $176,500 USD

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More about this job

Skills

Communication skills
Program management
Risk management
Business processes
Customer service
Negotiate with stakeholders
ServiceNow
Reporting
Case management
CSM
IT service management
Project management
Agile
Jira
Smartsheet
Stakeholder management
Collaboration
PMP
PRINCE
Process improvement

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