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Assistant General Manager
Southwest Foodservice Excellence, LLC
Buckeye, AZ
Support, lead, and elevate daily operations across K–12 foodservice sites. As Assistant General Manager, you'll play a key role in team development, cost control, food safety, and service…
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Head Coach
Orangetheory - Franchise #0307
Sayville, NY
- $40 to $80 USD / hour
Partner with the Studio Manager to improve member satisfaction, attendance, and retention.
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Head Coach
Orangetheory - Franchise #0307
ROCKVILLE CENTRE, NY
- $40 to $80 USD / hour
Partner with the Studio Manager to improve member satisfaction, attendance, and retention.
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Head Coach
Orangetheory - Franchise #0307
PORT WASHINGTON, NY
- $40 to $80 USD / hour
Partner with the Studio Manager to improve member satisfaction, attendance, and retention.
Added 1 min ago
HW
6740 - Store Manager
Hat World Inc.
North Charleston, SC
- $20 to $22 USD / hour
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Added 1 min ago
Assistant Manager
Rural King
Ellijay, GA
Partner with the Store Manager to oversee daily retail operations, sales performance, inventory management, merchandising, pricing, and operational excellence.
Added 1 min ago
Media Reporting & Insights Analyst
Cisco
Research Triangle Park, NC
Data Extraction & Preparation: Query databases using SQL, clean and organize datasets, and develop data tables that support accurate reporting, dashboard development, and automation.
Added 2 mins ago
Senior Product Manager, Payments
Coinbase
Remote, United States
Partner with Business Development and external bank and processor partners on commercial terms, integrations, and the next wave of payment capabilities.
Added 2 mins ago
Senior Director of Supplier Management
Telarus
Remote, United States
The Senior Director of Supplier Management leads the execution of strategy and relationship development of Telarus Suppliers (both internal-facing and external-facing)
Added 2 mins ago
Sr Analyst-Digital Category Optimization
Lowe's Companies, Inc.
Mooresville, NC
Provide insights, competitive intelligence and data-driven recommendations to the manager of the assigned area
Added 3 mins ago
Senior Product Manager, Machine Learning
Precision Neuroscience
New York, NY · Santa Clara, CA
We are seeking a Senior Product Manager, Machine Learning to own product management for our machine learning initiatives.This individual will partner closely with our ML team and…
Added 3 mins ago
BC
HR Manager
Big City Optical LLC
Chicago, IL
- $90,000 to $110,000 USD / year
Partner with leadership to support workforce planning, retention strategies, succession planning, and organizational development.
Added 3 mins ago
Healthcare Scheduling Manager
Athena Medical Management LLC
Cumming, GA
Partner closely with the current Scheduling Manager on hiring, training standards, and workflow alignment
Added 3 mins ago
TC
Maintenance Technician II - Desie
Thrive Communities
Burien, WA
- $24 to $25 USD / hour
Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for…
Added 3 mins ago
Manager, Supply Chain Logistics & Warehouse 2
Celestica International LP
Richardson, TX
The Manger, Supply Chain Warehouse supports the development of the logistics/warehouse vision for one or more customers or departments. Supports continuous improvement activities in the…
Added 4 mins ago
Assistant Store Manager
Pet Supplies Plus
Noblesville, IN
Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members.
Added 4 mins ago
CA
Creative Video Producer
Care Access
Remote, United States
- $90,000 to $120,000 USD / year
Concept Development & Scriptwriting: Translate high-level creative visions established by the Creative Manager into actionable execution plans, generating innovative story suggestions,…
Added 4 mins ago
P
Outbound Product Manager - 12 month contract
PointClickCare
Remote, United States
- $121,900 to $152,400 USD / year
Job Title: Outbound Product Manager - 12 month contract
Added 5 mins ago
CH
Store Manager in Training
CVS Health
Roanoke, VA
- $18.5 to $23.88 USD / hour
The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.
Added 5 mins ago
CH
Store Manager In Training
CVS Health
Cameron, TX
- $18.5 to $26.25 USD / hour
The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.
Added 5 mins ago
CH
Store Manager In Training
CVS Health
Atlanta, TX
- $18.5 to $26.25 USD / hour
The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.
Added 5 mins ago
Senior Manager Distribution Engineering & Technology
Ethicon Inc. Legal Entity
Raritan, NJ · Memphis, TN
Ethicon Inc, a member of the Johnson & Johnson family of companies is currently recruiting for a Senior Manager, Distribution Engineering.
Added 5 mins ago
Manager, Managed Markets & Specialty Ops
Johnson & Johnson HCS Inc. Legal Entity
Raritan, NJ
As the Manager, you are responsible for ensuring the efficient and compliant management of Managed Markets Contracts. You will have oversight of a team of Analysts responsible for the…
Added 5 mins ago
Sr Manager App Integration Engineer
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
We are searching for the best talent for a Sr Manager App Integration Engineer to be located in Raritan, NJ
Added 5 mins ago
Scaled Account Manager, Beneficial Deployments
Anthropic
San Francisco, CA · New York City, NY · NY
…small teams and little technical capacity. As a Scaled Account Manager in Beneficial Deployments, you will be the person a named book of these organizations can rely on. You will own each…

Qualtrics

Senior IT Program Manager

Seattle, WA, United States

$145,500 - $176,500 USD

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Job details

Pay: $145,500 - $176,500 USD
Experience: 5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Program Manager

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success

Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
Delivery Accountability - Define success metrics up front, track them throughout the program, and report on outcomes.

How You’ll Grow

Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do

End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
Lead customer service transformation programs, from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.
Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
Partner with ServiceNow platform owners, architects, and implementation partners to plan releases, manage configuration and integration dependencies, and prioritize the roadmap.
Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.

What We’re Looking For On Your Resume

5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
Experience leading customer service or support transformation initiatives (e.g., support operations redesign, case management modernization, self-service/knowledge enablement, or service-level improvements).
Hands-on experience delivering programs on the ServiceNow platform (e.g., CSM, ITSM, or related modules).
Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
Experience managing risk, scope, and dependencies across teams with competing priorities.
Exceptional communication and stakeholder engagement skills, including executive level reporting.
Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
Bachelors’ degree in Business, Technology or related field.
Project Management Professional or PRINCE certification

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed
Continuous Improvement guides our path forward

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range

$145,500 - $176,500 USD

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More about this job

Skills

Communication skills
Program management
Risk management
Business processes
Customer service
Negotiate with stakeholders
ServiceNow
Reporting
Case management
CSM
IT service management
Project management
Agile
Jira
Smartsheet
Stakeholder management
Collaboration
PMP
PRINCE
Process improvement

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