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CO
Administrative Planner, (B272420-1), 210, Civilians
City of Laredo
Laredo, TX
- $30.25 to $37.82 USD / hour
Performs highly specialized functions of a Manager or Administrator relating to a wide range of administrative and managerial duties in an effort to create a better organized, productive…
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TM
Cyber Program Specialist
Texas Municipal League Intergovernmental Risk Pool
Remote, United States
- $33.59 to $55.98 USD / hour
Area of Experience: Program administration or coordination, program support and operations, or a related field
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United States
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United States
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Actalent
Eden Prairie, MN
- $75,000 to $106,000 USD / year
…cross-functional automotive engineering projects through the full product development life cycle, ensuring on-time delivery, adherence to cost targets, and achievement of performance…
Added 1 min ago
Community Manager
Brighthaven
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2+ years of experience as a community/property manager
Added 1 min ago
Senior Program Manager
Miltope
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…proposals, as well as interacting daily with customers and Business Development to lead new product development, contract negotiations, and an internal team to successfully execute company…
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Banquets & Events Coordinator
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…experiences, and off-site events, while supporting restaurant outlet operations as business demands…
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CO
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- $89,880 to $115,100 USD / year
The Internal Audit Manager leads a team of internal auditors within the Austin Financial Services Department. This role is responsible for leading the development and implementation of the…
Added 2 mins ago
AF
Store Manager
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…sense of pride with his/her role. Our GMs oversee day to day operations, as they will set goals for growth and design a strategy to achieve those goals. This person is responsible for…
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Grain Facility Manager
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Director of Channel Programs
Join the AVANT Team
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Added 3 mins ago
CC
Safety and Risk Manager
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Pittsboro, NC
- $36.46 to $46.49 USD / hour
…benefits and a commitment to your professional and personal development because we believe great work starts with people who feel supported, empowered, and inspired. Bring your perspective.…
Added 3 mins ago
WC
HR Assistant
Williams College
Williamstown, MA
- $24 to $26 USD / hour
Reporting directly to the HR Generalist & Operations Manager, you will serve as a welcoming first point of contact for our department and a key ambassador to the campus community. In this…
Added 3 mins ago
Retail Manager
Cracker Barrel Old Country Store, Inc.
Fort Mill, SC
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Added 4 mins ago
HR Business Partner (BHS)
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The HR Business Partner reports to the Manager of HR Business Partners and Operations and is responsible for support the healthcare system. This role is responsible for partnering with…
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Software Development Manager, AWS Tagris
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Seattle, WA
As a Software Development Manager on the AWS Identity team, your morning may start with a design review where you and your engineers work through the architecture of a new access control…
Added 4 mins ago
Senior Program Manager - Benchmarking & Strategy, AMXL Benchmarking
Amazon.com Services LLC
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- Cross-Functional Program Management: Lead working relationships with stakeholders across Customer Experience, Operations, Learning and Development, Packaging Strategy, Returns, and…
Added 4 mins ago
Software Devevelopment Manager, AWS Bill Adjustments, AWS Invoicing
Amazon Development Center U.S., Inc.
Arlington, VA
We are seeking an experienced Software Development Manager to lead the AWS Bill Adjustments team. You will own the architecture, development, and operations of the team's software and…
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EXECUTIVE MANAGER - I.T. SERVICES
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AL
Facilitates development of strategic alliances with other governmental and private organizations to leverage the system's information technology resources.
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Nightlife Manager
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Miami Beach, FL
…guest experience consistent with Faena standards. The Nightlife Manager is accountable for service execution, team leadership and development, beverage operations, financial performance,…
Added 5 mins ago
Sr. Manager, Customer Supply Chain
Lactalis US Yogurt, Inc.
Londonderry, NH
Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Senior Manager, Customer Supply Chain based in Londonderry, NH.
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Senior Manager, Engineering
AirLife
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Knowledge of injection mold design, fabrication, maintenance, and repair, along with machine shop operations, machining processes, tooling, and safety practices, to effectively oversee the…
Added 5 mins ago
CI
Operations Manager, Recovery & Reentry
Cook Inlet Tribal Council Inc.
Chugiak, AK
- $98,300 to $122,100 USD / year
Job Title:Operations Manager/Sr. Operations Manager
Added 5 mins ago
PB
Banking Center Manager II- Commercial Ave (Spanish Speaking Preferred)
Peoples Bank
Chicago, IL
- $65,000 to $76,500 USD / year
We have an exciting opportunity for an experienced Banking Center Manager II (Spanish Speaking Preferred) to lead a dynamic team, ensure operational excellence, and build strong…

Qualtrics

Senior IT Program Manager

Seattle, WA, United States

$145,500 - $176,500 USD

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Job details

Pay: $145,500 - $176,500 USD
Experience: 5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Program Manager

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success

Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
Delivery Accountability - Define success metrics up front, track them throughout the program, and report on outcomes.

How You’ll Grow

Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do

End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
Lead customer service transformation programs, from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.
Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
Partner with ServiceNow platform owners, architects, and implementation partners to plan releases, manage configuration and integration dependencies, and prioritize the roadmap.
Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.

What We’re Looking For On Your Resume

5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
Experience leading customer service or support transformation initiatives (e.g., support operations redesign, case management modernization, self-service/knowledge enablement, or service-level improvements).
Hands-on experience delivering programs on the ServiceNow platform (e.g., CSM, ITSM, or related modules).
Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
Experience managing risk, scope, and dependencies across teams with competing priorities.
Exceptional communication and stakeholder engagement skills, including executive level reporting.
Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
Bachelors’ degree in Business, Technology or related field.
Project Management Professional or PRINCE certification

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed
Continuous Improvement guides our path forward

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range

$145,500 - $176,500 USD

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More about this job

Skills

Communication skills
Program management
Risk management
Business processes
Customer service
Negotiate with stakeholders
ServiceNow
Reporting
Case management
CSM
IT service management
Project management
Agile
Jira
Smartsheet
Stakeholder management
Collaboration
PMP
PRINCE
Process improvement

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