Jobs in the United States

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Added 6 mins ago
Maintenance Manager
Sherwin-Williams
Covington, GA
…This position is accountable for directing the maintenance operations at the facility to achieve maximum production potential at the lowest cost while preserving asset value. They are…
Added 6 mins ago
N
Senior Store Manager - Nike Milpitas
Nike
Milpitas, CA
- $121,600 to $194,600 USD / year
Behind every great team is a great coach. That’s why when you join us as a Senior Store Manager, we refer to you as a Senior Head Coach.
Added 9 mins ago
IR
IT Business Relationship Director, Americas
International Rescue Committee
Remote, United States
- $132,000 USD / year
The ideal candidate has direct experience in complex, distributed program operations, and brings credibility with program leadership as a result - not just IT service management experience.…
Added 12 mins ago
UO
ERP Pillar Lead – Procure to Pay
University of Missouri System
MO
- $110,000 to $125,000 USD / year
The Procure-to-Pay (P2P) Pillar Lead is the institutional owner of the Procure-to-Pay workstream of the ERP Forward Program to replace the University’s core administrative systems. This…
Added 15 mins ago
MS
Customer Service Manager - Liverpool, NY
Military Spouse Jobs & VetJobs
United States
- $106,275 to $141,700 USD / year
Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.
Added 16 mins ago
Configuration/Document Management Specialist
Peraton
Schriever AFB, CO
Support the Program Manager to ensure compliance with SOW/Task Order requirements associated with deliverables, and performance standards.
Added 21 mins ago
SS
Account Manager- Energy Downstream (Refining & Chemicals)
Strategic Staffing Solutions
Houston, TX
- $50,000 USD / year
Strategic Staffing Solutions is looking for an Account Manager in Houston, LA or Utah area
Added 22 mins ago
Pharmacy Tech Specialist, Medication Assistance Program, FT Days
Prisma Health-Upstate
Greenville, SC
…Inpatient Pharmacy, Pharmaceutical Research Center or Drug Policy…
Added 22 mins ago
Information Security Operations Manager
STULLER INC.
Lafayette, LA
As the Information Security Operations Manager, you will lead Stuller's information security program and Security Operations team. You will establish security strategy, oversee cyber risk…
Added 22 mins ago
Manager of Logistics Engineering (Supply & Marketplace)
Uber Freight
Rogers, AR
…workflows, and driving cross-functional collaboration across Operations, Carrier Management, Strategy, and enterprise TM…
Added 27 mins ago
CO
Internal Audit Manager - Austin Financial Services
City of Austin
United States
- $89,880 to $115,100 USD / year
Plan audits, including objectives, scope, and audit program
Added 28 mins ago
Grain Facility Manager
Consolidated Grain and Barge Co.
Dwight, IL
Ready to lead a rail operation that keeps agriculture moving? We're looking for a Rail Facility Manager to oversee operations, develop employees, and drive safety and performance.
Added 29 mins ago
Software Development Manager, AWS Tagris
Amazon Development Center U.S., Inc.
Seattle, WA
We are reinventing how services support tagging to ensure we deliver on our goal of dramatically simplifying how enterprise customers manage and control access to their AWS resources. We…
Added 31 mins ago
Director, Head of AML Investigations
Scotiabank
Dallas, TX
Stress testing: Establish and oversee a comprehensive LATAM CCR stress-testing program, including appropriate coverage of material counterparties, products, concentrations and…
Added 32 mins ago
Manager, Business Systems & Transformation (Puerto Rico)
RTX
United States
The Manager, Business Systems & Transformation is responsible for supporting RTX applications. Success requires strong cross functional collaboration, digital and functional workstream…
Added 32 mins ago
Grant Accounting Manager (Accounting Manager 1)
Oregon Department of Emergency Management
United States
The Grant Accounting Manager plans, organizes, and manages the operations of the grant and financial accounting programs, by managing the federal grant program of $1.3b, primarily preparing…
Added 34 mins ago
CP
Asset Specialist - Enterprise Business Operations
Central Piedmont Community College
Mecklenburg County, NC
- $41,600 to $51,288 USD / year
The Asset Specialist is a member of the Enterprise Business Operations team and reports to the Asset Manager. The Asset Specialist is responsible for supporting the tracking, management,…
Added 34 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco Systems, Inc.
Remote, United States
8–10+ years of Technical Program Management, Product Operations, or Technical Sales Enablement in enterprise cloud, SaaS, or cybersecurity.
Added 34 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco Systems, Inc.
Remote, United States
8–10+ years of Technical Program Management, Product Operations, or Technical Sales Enablement in enterprise cloud, SaaS, or cybersecurity.
Added 34 mins ago
GEOINT Sensor Support Engineer (Ramstein AFB, Germany)
RTX
Remote, United States
Collins Aerospace is currently in search of a GEOINT Sensor Support Manager/Maintainer. The position is based at Ramstein Air Base, Germany. This is a Mission Essential (ME) position and…
Added 34 mins ago
NR
Senior Store Manager - Nike Milpitas
NIKE Retail Services
Remote, United States
- $121,600 to $194,600 USD / year
Behind every great team is a great coach. That’s why when you join us as a Senior Store Manager, we refer to you as a Senior Head Coach.
Added 34 mins ago
Manager Clinic Practice Operations - Pediatric Primary Care
Aurora Medical Group, Inc.
Two Rivers, WI · Marinette, WI
Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the…
Added 35 mins ago
Manager Behavioral Health Operations
Aurora Medical Group, Inc.
Sheboygan, WI
Oversees and ensures efficient Behavioral Health clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the…
Added 35 mins ago
Sports Nutritionist Collegiate Professional - Atrium Health Charlotte Football Club FT
The Charlotte-Mecklenburg Hospital Authority
Charlotte, NC
50115 Regional Non Enterprise Corporate - Athletic Trainers
Added 36 mins ago
TS
IT Service Desk Lead
T-Rex Solutions
Washington, DC
- $90,000 to $120,000 USD / year
…of the Secretary (OS), and other bureau partners. Under this program, we will provide comprehensive IT service desk support, ensuring continuous and efficient resolution of technical…

Qualtrics

Senior IT Program Manager

Seattle, WA, United States

$145,500 - $176,500 USD

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Job details

Pay: $145,500 - $176,500 USD
Experience: 5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Program Manager

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success

Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
Delivery Accountability - Define success metrics up front, track them throughout the program, and report on outcomes.

How You’ll Grow

Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do

End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
Lead customer service transformation programs, from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.
Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
Partner with ServiceNow platform owners, architects, and implementation partners to plan releases, manage configuration and integration dependencies, and prioritize the roadmap.
Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.

What We’re Looking For On Your Resume

5+ years of experience leading IT programs with multiple workstreams, external vendors, and executive-level reporting, ideally in a complex, enterprise environment.
Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
Experience leading customer service or support transformation initiatives (e.g., support operations redesign, case management modernization, self-service/knowledge enablement, or service-level improvements).
Hands-on experience delivering programs on the ServiceNow platform (e.g., CSM, ITSM, or related modules).
Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
Experience managing risk, scope, and dependencies across teams with competing priorities.
Exceptional communication and stakeholder engagement skills, including executive level reporting.
Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
Bachelors’ degree in Business, Technology or related field.
Project Management Professional or PRINCE certification

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed
Continuous Improvement guides our path forward

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range

$145,500 - $176,500 USD

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More about this job

Skills

Communication skills
Program management
Risk management
Business processes
Customer service
Negotiate with stakeholders
ServiceNow
Reporting
Case management
CSM
IT service management
Project management
Agile
Jira
Smartsheet
Stakeholder management
Collaboration
PMP
PRINCE
Process improvement

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