Jobs in the United States

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Site Quality Manager
ERMCO Phoenix
Waddell, AZ
Partner with Manufacturing, Engineering, Supply Chain, and other functions to embed a zero non-conformances quality aspirational goal into manufacturing processes and resolve product,…
Added 1 min ago
Lead Data Engineer
Mizuho Americas Services LLC
NY
We are seeking an experienced Lead Data Engineer with 7+ years of experience designing, building, and delivering scalable enterprise data solutions. The ideal candidate will be a strong…
Added 1 min ago
Senior Program Quality Engineer
BAE Systems
Nashua, NH
BAE Systems is looking for a Program Quality Engineer to join our Tactical Advanced Product Solutions (TAPS) portfolio team. The successful candidate will be a key program leadership member…
Added 1 min ago
Applications Engineer
Wabtec
Hibbing, MN
…heavy industrial industries. We are looking for an Application Engineer who will be responsible for the design of engineered heat transfer solutions and offer technical assistance for…
Added 1 min ago
Electrical Engineer- Production Support
V2X
Indianapolis, IN
V2X Aerospace Solutions is seeking an electrical engineer to support manufacturing and repair of defense electrical and RF systems. The candidate must be able to develop technical solutions…
Added 1 min ago
Materials and Process Engineer
V2X
Indianapolis, IN
V2X Aerospace Solutions is seeking a Materials and Process Engineer with a chemistry background to support manufacturing and repair of defense electrical systems. The candidate must be able…
Added 2 mins ago
Senior Water/Wastewater Treatment Process Engineer
Burgess & Niple
Jacksonville, FL · Orlando, FL · Tampa, FL
Join our nationally recognized team of civil engineering professionals as a Senior Water/Wastewater Treatment Process Engineer and help us launch our Florida treatment practice. This is a…
Added 2 mins ago
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Field Service Engineer
Veralto
Remote, United States
- $28 to $30 USD / hour
Reporting to the Field Service Manager the Field Service Engineer is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including…
Added 2 mins ago
Lead Supply Chain Reliability Engineer (Starlink)
SpaceX
Woodinville, WA
We are seeking a highly detail-oriented and decisive Lead Supply Chain Reliability Engineer to oversee a dynamic team focused on ensuring supplier compliance, driving quality improvements,…
Added 2 mins ago
Supplier Development Engineer, Mechanical (Starlink Aviation)
SpaceX
Woodinville, WA
Knowledge of quality processes - production part approval process (PPAP), advanced product quality planning (APQP), first article inspection reports (FAIR), metrology tools and concepts
Added 2 mins ago
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Project Manager - Hyperscale
Eaton Corporation
Kennewick, WA · Tukwila, WA
- $99,000 to $145,000 USD / year
The primary function of a Field Based Project Manager is to create value and establish the project order management process as a key differentiator from our competitors. This position is…
Added 2 mins ago
PT
Integration & Test Engineer
PDS Tech Commercial
Everett, WA
- $82.86 USD / hour
…with a leader in the aviation industry to find a skilled Test Engineer who thrives in a hands-on engineering environment and is passionate about validating products that meet the highest…
Added 2 mins ago
Application Engineer Lead, Supplier Quality Platforms
Google
Kirkland, WA
Share Application Engineer Lead, Supplier Quality Platforms
Added 2 mins ago
Quality Engineer
SOLUTIONREACH, INC.
Lehi, UT
Solutionreach is hiring for a Quality Engineer. We are a virtual first company, with teams working across North America. This role is virtual. #LI-Remote
Added 3 mins ago
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Licensing Engineer
Bechtel
Reston, VA
- $91,700 to $132,600 USD / year
The Licensing Engineer independently develops and coordinates licensing deliverables for assigned scope. This role interprets applicable regulatory requirements, evaluates the licensing…
Added 3 mins ago
Senior Software Engineer - 26402
Enverus
Spokane, WA
At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
Added 3 mins ago
Sr. Component Engineer, Amazon Leo, Electronic Supply Chain
Amazon
Bellevue, WA
Serve as a senior technical authority for Engineering, Supply Chain, Quality, and Manufacturing teams
Added 3 mins ago
Senior Design Engineer, RSR DE & AMZL Speed
Amazon
Bellevue, WA
The Amazon logistics Design Engineering team is seeking a versatile, solutions-oriented Sr. Design Engineer to drive new automation initiatives and develop the next generation of…
Added 3 mins ago
Industrial Design Engineer II, OneMHS, 1MHS - Field Fixed
Amazon
Bellevue, WA
Amazon's One Material Handling System (OMHS) team is seeking an Industrial Design Engineer II (IDE II) to join our growing engineering team. In this role, you will design major sub-system…
Added 3 mins ago
Security Engineer
Meta
Bellevue, WA
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Added 3 mins ago
Data Engineer, Global Logistics Product Analytics Team
Amazon
Bellevue, WA
…that empower stakeholders with real-time insights. As a Data Engineer on our team, you will design and deliver production-ready data systems that directly influence how Amazon moves…
Added 3 mins ago
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Embedded Firmware Engineer (USB-C, PD)
Actalent
Bellevue, WA
- $80 to $116 USD / hour
We're bringing up new hardware built around USB-C Power Delivery controllers and are looking for an embedded firmware engineer to help take these boards from bare PCB to working,…
Added 3 mins ago
Component Engineer, Amazon Leo, Electronic Supply Chain
Amazon
Bellevue, WA
Serve as a technical authority for Engineering, Supply Chain, Quality, and Manufacturing teams
Added 3 mins ago
Supply Chain Engineer, PCB (Starlink)
SpaceX
Redmond, WA
Act as internal owner of supplier’s statistical process control (SPC), yield improvement activities, new tool/process qualification, and performance in terms of quality, efficiency, and cost
Added 3 mins ago
Supplier Industrialization Engineer, PCB (Starlink)
SpaceX
Redmond, WA
Act as internal owner of supplier’s statistical process control (SPC), yield improvement activities, new tool/process qualification, and performance in terms of quality, efficiency, and cost

Qualtrics

Enterprise Support Analyst

Provo, UT, United States

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Job details

Experience: 3+ years of experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities)
Posting language: English
Posted: Nov 13, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Enterprise Product Support Analyst

Why We Have This Role

The Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most complex problems. While in Enterprise Support you will experience close collaboration with XMSM, TAM, RES and ENG teams on a day to day basis.

The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by customers as well as providing hands on keyboard break-fix support. The proactive elements involve delivering short term engagements and guidance to customers that provide them with program assurance and technical support. As part of these engagements it will be your core responsibility to analyze potential risks and provide recommendations that will deliver the most impact.

How You’ll Find Success

Leverage your technical and consulting skills to deliver high quality, impactful assessments through short-term engagements
Take client issues from inception to resolution with white-glove care
Partner with Enterprise Account teams to solve complex issues to drive contract renewal
Provide rapid break-fix support to aid our clients in the moments that matter
Expand your product knowledge across both CX and EX products
Share your expertise with your team to drive fast resolution

How You’ll Grow

A big focus within this team is to build out skills to elevate your own professional development, the client engagements and product knowledge mastery are key to your future. The experience you gain as a member of this team will serve as the foundation for your future success in a wide array of roles such as but not excluded to Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager or Solution Specialist.

Things You’ll Do

Enterprise Support (1-4 months)

Onboard to core role and handle EPS reactive requests
Understand new processes and metric expectations within EPS team
Advance client initiatives by being the secondary point of contact on project level engagements for higher tier clients
Shadow your senior peers as they perform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented

Enterprise Support (5-9 months)

Continue core role delivery
Train on break fix support and how to assess risk of a break fix request
Advance client initiatives by being the primary point of contact on project level engagements for higher tier clients
Perform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented
Present final deliverables highlighting the strengths and areas for improvement

Enterprise Support (10-13 months)

Continue core role delivery
Spend time on OKRs to develop gaps in internal processes (across departments where possible) that will improve our customer experience and resolution times
Onboarding support to new team members and users at a client level
Metric review and host internal trainings
Lead break fix support engagements

What We’re Looking For On Your Resume

Bachelor’s degree from a competitive university
3+ years of experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities)
Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
Comfort in working both autonomously and collaboratively
Ability to articulate technical concepts to a non-technical audience
Detail-oriented with an ability to prioritize and meet deadlines
Familiarity with software and front-end development
An ability to grasp clients’ needs and recommend value-added solutions
Excellent verbal and written communication skills
Strong problem-solving skills

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people
Customer Obsessed

Our Team’s Favorite Perks and Benefits

In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
Relocation bonus for out of state applicants
30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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Jobs in the United States