Jobs in the United States

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Added 2 mins ago
D
Program Manager
Diraq
United States
- $160,000 to $180,000 USD / year
The ideal Program Manager for a quantum computing startup combines traditional program management rigor, deep-tech product development expertise, and the ability to thrive in a highly…
Added 2 mins ago
Studio Manager - Grand Lake
CorePower Yoga, LLC
Oakland, CA
This includes acting as the on-call manager as needed and being available to work at least one weekend day per week
Added 2 mins ago
Studio Manager - Midtown Tampa
CorePower Yoga, LLC
Tampa, FL
This includes acting as the on-call manager as needed and being available to work at least one weekend day per week
Added 3 mins ago
Commercial Activation Lead
Anthropic
San Francisco, CA · New York City, NY
Own the request and its follow-through within clear boundaries: the PSM owns the opportunity, partner attach, and getting the SOW signed; the partner manager owns the partner relationship;…
Added 4 mins ago
Strategic Account Manager - Shawgrass Landscape & Distribution
Shaw Integrated and Turf Solutions, Inc.
Calhoun, GA · Chattanooga, TN
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Added 4 mins ago
Lead, Project Manager R&D (Round Rock, TX)
Entegris, Inc.
Round Rock, TX
Entegris is currently seeking a Lead Project Manager, R&D to join our Project Management team. This position will be based in our Round Rock, Texas facility.
Added 5 mins ago
Key Account Manager, Platform Relationships
Jackson National Life Insurance
Remote, United States
State Insurance License required
Added 9 mins ago
Facilities Multi-Services Manager (3rd Shift)
The Boeing Company
Puyallup, WA · Auburn, WA
Boeing’s Facilities Management organization is currently seeking a 3rd Shift Facilities Multi-Services Manager to join our dynamic and collaborative team in Puyallup, WA (Frederickson Site)…
Added 10 mins ago
ASC Territory Manager - Endoscopy - Central / Eastern MA
Boston Scientific
Boston, MA · Boston
As a Territory Manager on Boston Scientific’s Endoscopy Ambulatory Surgery Center (ASC) team, you will play a vital role in advancing innovative solutions that improve patient care and…
Added 13 mins ago
Product Manager
Micron Technology
San Jose
…developing processes within the Product Management team and partner organizations that are customer-centric and focused on best-in-class execution. Handle product from cradle to grave to…
Added 14 mins ago
Lead Advocacy Programs Manager
UKG
Remote, United States
…growth, thought leadership, and market influence objectives. Partner with Sales, Customer Success, Account Management, and Executive Leadership to identify and activate strategic customer…
Added 17 mins ago
Operations Manager
Cart.com, Inc.
United States
The Operations Manager leads daily fulfillment and distribution center operations, ensuring safe, efficient, and consistent execution against operational, financial, and client…
Added 17 mins ago
Data Products Partner
Regions
Birmingham, AL · Hoover, AL
At Regions, the Data Products Partner defines and oversees the development of internal products/solutions that leverage Big Data and advanced analytics to increase the profitability and…
Added 18 mins ago
Senior Analyst, Technical Customer Manager - FSI
Qualtrics
Reston, VA · Chicago, IL
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 18 mins ago
Senior Analyst, Technical Customer Manager - FSI
Qualtrics
Provo, UT · Chicago, IL
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 18 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Reston, VA · Chicago, IL
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 18 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Provo, UT · Chicago, IL
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 18 mins ago
Pest Control Consultant
RNA Rentokil North America
Lakewood, WA
Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also…
Added 19 mins ago
Sr Manager, Partner Relationship Manager
CVS Health
Remote, United States
The Senior Manager, Partner Relationship Manager serves as the primary liaison between Aetna business organizations, Centers of Excellence (COEs), and strategic outsourcing partners. This…
Added 19 mins ago
Senior Consultant, Pharmacy Consulting
Deloitte
Tulsa, OK
…employers and public-sector plan sponsors on pharmacy benefit manager (PBM) strategy, contracting, procurement, and financial performance. You will combine prescription drug benefits…
Added 19 mins ago
Project Manager
The Hertz Corporation
Oklahoma City, OK
We are seeking a strategic and customer-focused Project Manager to lead delivery of customer-facing products and support transformation initiatives across web, mobile, and platform…
Added 19 mins ago
Sales Insights & Analytics Manager (Remote)
American Express Global Business Travel
Oklahoma City, OK
We are looking for a Sales Insights & Analytics Manager to join our Sales Operations team as an individual contributor. This role is not a people-management position - it is a senior…
Added 19 mins ago
Senior CXO Customer Advocacy Manager
Rubrik
Oklahoma City, OK
Partner with PR and communications to surface stories suitable for media placement, bylines, speaker programs, and high-profile thought leadership partnerships
Added 19 mins ago
FINANCE MANAGER
Compass Group, North America
Oklahoma City, OK
The Financial Manager is a results-oriented finance focus role reporting to the Sr Director of Finance. This role also works closely with operations leadership and the broader finance team.…
Added 19 mins ago
O
Sr Manager of Fusion Applications (Greenfield)
Oracle
Oklahoma City, OK
- $136,700 to $243,800 USD / year
Partner with sales executives and internal stakeholders to accelerate opportunities and resolve customer challenges.

Qualtrics

Analyst, Technical Customer Manager - FSI

Provo, UT, United States
Chicago, IL, United States

Apply on qualtrics.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes
Posting language: English
Posted: Nov 12, 2026

Original job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities - ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Analyst, Technical Customer Manager - FSI

Why We Have This Role

The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.

How You'll Find Success

You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to deliver complex programs within our specific Industry Verticals and Region, ensuring your customers deepen and broaden their usage of the platform. By influencing customers to shape their feedback programs and being resourceful when facing challenges, you will drive leading indicators of success, value realization, and Net ARR growth.

How You’ll Grow

Master advanced technical implementation: You will develop deep, hands-on expertise in the Qualtrics platform, evolving into a trusted technology advisor who leads medium and large-scale enterprise software implementations.
Elevate your executive influence and consulting skills: You will build strong relationships with senior customer program owners and decision-makers, honing your ability to shape strategic feedback programs and guide large, complex organizations through business transformations.
Develop commercial and portfolio leadership: By proactively monitoring account health and defining expansion strategies, you will move beyond standard project execution to directly drive portfolio performance, value realization, and account growth.
Expand your cross-functional and industry footprint: You will act as the critical bridge collaborating internally with project managers, engineering, account executive and product teams, while deepening your specialized knowledge of significant industry shifts taking place in experience management.

Things You'll Do

Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance
Strategic Project Management: Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health

What We're Looking For On Your Resume

The ideal candidate combines technical expertise, consulting skills and a passion for helping customers transform their business through technology.

3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes
Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale
Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience. Collaborating with project managers, consultants, architects and product teams to support delivery of specific outcomes
Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilise data and metrics to communicate understanding and produce high quality customer facing documentation
Stakeholder Influence: Ability to build relationships with senior customer program owners and decision makers
Industry Experience: Good understanding of significant industry shifts taking place in experience management in one or more specific industries.
Entrepreneurial spirit: High tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
Education: Bachelor’s degree in science, technology, engineering, or business-related field.
Willingness to Travel: Able to travel up to 25% to engage with clients and teams.

What You Should Know About This Team

Key Responsibilities

Help Customers Grow

•

Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio
Define and execute your strategy for retaining, maturing and expanding customer accounts; including assessing customer usage and implementing new capabilities to enhance their programs
Develop success plans aligned with customer business goals and technology roadmaps
Monitor customer health, platform utilisation and adoption metrics to identify opportunities for increased value
Contribute to a culture of accountability, collaboration and continuous improvement to drive high quality customer outcomes

Provide Technical & Execution Expertise

•

Develop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realisation
Utilize experience and best practices in order to understand the customer and communicate effectively how the Qualtrics platform will support the delivery of value driving outcomes and enhance their program
Lead specific project implementations for new customers to your portfolio and existing customers; including cross functional / cross team project teams consisting of Technical Services Consultants and XM Advisors, with the objective to deliver on project goals and objectives
Conduct regular risk planning, monitoring, mitigation and reporting to stakeholders both during project delivery and account lifecycle

Demonstrate Operational Rigor

•

Execute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management
Ensure all project and account documentation and artefacts are developed, maintained
Stay current with product and strategic customer journey enhancements

Key Success Measures

For customer accounts within your portfolio over a 12 month period:

Customer Value

•

Net ARR
Customer adoption and maturity of customer account
Customer satisfaction and advocacy

Successful Execution

•

Billable Utilization attainment
Time to Value for customers following delivery of new capabilities (measured by level of consumption 60 days following go-live milestone)
Time to Deliver new capabilities for customers in your portfolio
Rigorous scope management measured by level of Variance on Completion (VAC) of specific project deliverables

Our Team’s Favorite Perks and Benefits

Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.
Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement.
Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.
401(k) Retirement Plan: Competitive matching company contributions to help secure your financial future.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

#hybrid

Apply on qualtrics.com About employer

More about this job

Skills

Project management
Leadership
Manage portfolio
Quality assurance procedures
Program management
Customer experience
Documentation
Perceive the context
Collaboration
Process improvement
Customer service

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Work requirements

Jobs in the United States