Senior IT Project Manager - ITSM

Senior Project Manager / Technical Program Manager

Role Summary

We are seeking a Senior Project Manager / Technical Program Manager to lead the coordination and delivery of complex, cross-functional software initiatives. This role combines Agile delivery leadership with operational execution and requires partnering across Engineering, Product Management, and Operations teams. The ideal candidate brings structure to fast-moving environments, excels at stakeholder management, and leverages AI tools to improve delivery effectiveness and reporting.

Key Responsibilities

Program & Delivery Management

• Coordinate delivery across software development, product management, and operations teams.
• Own end-to-end delivery of technical initiatives including infrastructure, automated testing, telemetry and debugging systems, and large-scale data pipelines.
• Manage scope, priorities, risks, dependencies, and timelines across multiple engineering teams.
• Ensure software readiness and quality before production, factory, or operational release.

Agile & Scrum Leadership

• Lead Agile delivery processes and Scrum ceremonies, including sprint planning, backlog grooming, standups, retrospectives, and release planning.
• Drive iterative delivery, continuous improvement, and team accountability.
• Remove blockers and ensure alignment across stakeholders and delivery teams.

Operations & Process Management

• Manage operational workflows including technical support processes, user engagement programs, and device or fleet management activities.
• Coordinate data producers and consumers to ensure outputs meet evolving business and research requirements.
• Create, refine, and document scalable operating procedures and best practices.

Executive Stakeholder Engagement

• Plan and coordinate executive-facing product demonstrations and leadership reviews.
• Provide clear communication of project status, risks, dependencies, and mitigation plans.
• Support live troubleshooting and issue resolution during high-visibility events.

AI-Driven Reporting & Process Improvement

• Utilize AI and automation tools to track deliverables, identify risks, and generate stakeholder reporting.
• Improve operational efficiency through workflow automation and dashboard development.
• Promote an AI-forward culture focused on measurable productivity improvements.

Team Leadership

• Lead and mentor small teams or project coordinators supporting operational and delivery functions.
• Foster collaboration, accountability, and continuous improvement across teams.

Required Experience & Skills

• 8+ years of experience in Technical Program Management, Project Management, or Delivery Management.
• Proven experience coordinating multiple cross-functional teams, including Engineering, Product, and Operations.
• Strong hands-on experience leading Agile/Scrum programs and facilitating sprint planning, backlog grooming, retrospectives, release planning, and other Scrum ceremonies.
• Experience delivering software engineering, infrastructure, cloud, cybersecurity, incident management, or hardware/software integration programs.
• Experience with IT Service Management (ITSM) processes and tools, including Atlassian products such as Jira and Confluence.
• Strong risk management, prioritization, dependency management, and stakeholder communication skills.
• Experience working in high-visibility environments with executive stakeholders.
• Familiarity with AI and automation tools for reporting, workflow optimization, and project tracking.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Healthcare, pharmaceutical, or life sciences industry experience.
• PMP, PMI-ACP, SAFe, or similar certification.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related discipline.
• Experience in hardware/software co-development environments, device calibration, factory validation, or system bring-up activities.
• Experience developing or managing AI-powered internal tools and dashboards.
• Exposure to cybersecurity, endpoint management, Microsoft 365, cloud technologies, networking, ITIL processes, and IT service management practices.
• ITIL training or certification preferred.

Benefits

Why QualityAI? QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure, and operational environments, the company provides assurance and engineering expertise that helps organizations ensure systems perform reliably in real-world conditions.

Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live.

• Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
• Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.
• Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn - tap your network for net-worth.
• A Competitive pay, the salary range for the role is $140,000 - $150,000.

If you like what you have read, send us your resume and let’s start talking!

Intrigued to find more about us? Visit our website at https://www.quality-ai.com/ LinkedIn: https://www.linkedin.com/company/qualityaigroup