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Global Corporate Trust (GCT) Escrow Relationship Manager
U.S. Bank Trust Company, National Association
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…relationships to the organization. Reviews and accepts new client relationships based on business line account acceptance policies and procedures. Provides quality service based on client…
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QualityAI

Platform Operations Lead

Santa Clara, CA, United States

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Job details

Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior SAP Basis / Platform Operations Lead

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at QualityAI!

Position Overview

Claritev is looking for an experienced, hands-on Senior SAP Basis / Platform Operations Lead to manage and support its SAP platform operations. The individual will independently troubleshoot production issues, coordinate with SAP and AMS teams, strengthen monitoring and root-cause analysis (RCA), and provide backup coverage for platform administration and assigned operational controls.

Strong experience with SAP S/4HANA, SAP HANA, and SAP RISE is required. SAP BRIM experience, particularly Convergent Charging and Mediation, is strongly preferred.

Key Responsibilities

Independently troubleshoot and resolve complex SAP production and platform issues.
Manage critical incidents and coordinate resolution with SAP, AMS, and internal teams.
Perform technical analysis and drive root-cause analysis and permanent fixes.
Strengthen system monitoring, alerting, performance tracking, and proactive issue detection.
Support SAP Basis administration, system health checks, database monitoring, and platform maintenance.
Coordinate SAP RISE support activities, upgrades, patches, and technical escalations.
Provide backup coverage for platform administration and assigned operational controls.
Ensure operational documentation, support procedures, and governance requirements are maintained.
Identify opportunities to improve platform stability, availability, and operational efficiency.

Preferred Skills

SAP BRIM experience, especially Convergent Charging and Convergent Mediation.
Knowledge of SAP billing, charging, mediation, and revenue management processes.
Experience with SAP Cloud ALM, Solution Manager, or Focused Run.
Relevant SAP Basis, HANA, S/4HANA, or RISE certifications.

Required Skills and Experience

8+ years of experience in SAP Basis and technical operations.
Strong hands-on experience with SAP S/4HANA and SAP HANA.
Practical experience with SAP RISE environments.
Strong expertise in SAP Basis administration and production troubleshooting.
Experience in incident management, problem management, and RCA.
Experience coordinating with SAP support teams and AMS providers.
Knowledge of system monitoring, performance management, and platform operations.
Strong communication, coordination, and stakeholder management skills.

Benefits:

Why QualityAI? QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure, and operational environments, the company provides assurance and engineering expertise that helps organizations ensure systems perform reliably in real-world conditions.

Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live.

Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn - tap your network for net-worth.
Competitive pay.

If you like what you have read, send us your resume and let’s start talking!

Intrigued to find more about us?
Visit our website at https://www.quality-ai.com/
LinkedIn: https://www.linkedin.com/company/qualityaigroup

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More about this job

Skills

SAP
Troubleshoot
AMS
Root cause analysis
SAP S/4HANA
Documentation
Manage hospitality revenue
Troubleshooting
Performance management
Communication skills
Stakeholder management

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