Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
LM
Behavior Intervention Technician
La Mesa-Spring Valley School District
La Mesa, CA
- $21.4 to $27.31 USD / hour
Under the direction of assigned administrator, support implementation of student behavior support plans; assist in both instructional and non-classroom related activities to support…
Added just now
Seafood Specialist
The Fresh Market Inc
Seminole, FL
Support front-end operations during peak business times as a cashier or in other areas.
Added just now
Assistant or Associate Professor - Agricultural Education
Colorado State University
Fort Collins, CO
The Assistant or Associate Professor position is a full-time, 9-month, tenure-track faculty position. This role is expected to develop an internationally recognized research program, teach…
Added just now
R
Warehouse associate
Ryder
Apopka, FL
- $18 USD / hour
Ryder is immediately hiring Warehouse Associate in Apopka, Florida
Added just now
Prior Authorizations Spec 2 / PAS Fin Clearance Institutes
Hartford HealthCare Corp.
Location
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments…
Added just now
Diagnostic Imaging Support Associate - CT Scan (Per Diem)
Hartford Hospital
Hartford, CT
The Diagnostic Imaging Support Associate provides safe and appropriate basic patient care in order to assist in the delivery of care to patients supporting a safe and positive patient…
Added just now
Diagnostic Imaging Support Associate - CT Scan (Per Diem)
Hartford Hospital
Hartford, CT
The Diagnostic Imaging Support Associate provides safe and appropriate basic patient care in order to assist in the delivery of care to patients supporting a safe and positive patient…
Added just now
MRI Technologist - Radiology
Hartford Hospital
Hartford, CT
…of Magnetic Resonance Imaging Technologist (ARMRIT) with an Associate Degree with focus in medical image preferably…
Added just now
Prior Authorizations Spec 2 / PAS Fin Clearance Institutes
Hartford HealthCare Corp.
Farmington, CT
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments…
Added just now
Prior Authorizations Spec 2 / PAS Fin Clearance Institutes
Hartford HealthCare Corp.
Farmington, CT
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments…
Added just now
Associate Brand Manager- Mars Snacking Confectionary
Mars Wrigley Conf. (MCNA)
United States
The Associate Brand Manager (ABM) will be responsible for supporting the cell team to build brands and deliver the cell value creation plan. They will support the Marketing team and will…
Added just now
Packaging Operator - Days
Mars Wrigley Conf. (MCNA)
United States
…state-of-the-art manufacturing plant in Topeka, Kansas! Being a Mars Associate is all about opportunity. The opportunity to do challenging, exciting work that shapes the world’s best-loved…
Added just now
Batching Operator - 3rd Shift
Mars Petcare US, Inc.
United States
Maintain a safe and clean work environment to promote associate safety and product integrity.
Added just now
Hybrid Human Resource Specialist
Lutheran Social Service of Minnesota
Saint Paul, MN
As an HR Specialist supporting PICS, you will be a key contributor to the HR team. Primary responsibilities for this position will be to provide HR support for various programs within PICS.
Added 1 min ago
Computer Support Technician
Emmett Independent School District 221
Emmett, ID
Provide technical support to students, teachers, and staff on a variety of hardware and software issues, including:
Added 1 min ago
Medical Administrative Assistant - Multiple Departments & Openings
Mayo US
Rochester, MN
Position requires high school diploma or G. E. D. with a minimum of two years’ experience in an administrative support role or one-year degree/diploma in an administrative, business, or…
Added 1 min ago
Repairs Associate I
Wing Group
Spencer, WV
We are looking for Repairs Associates at Levels I, II, and III to support the repair and rework of military dry suits, technical protective garments, life vests/PFDs, inflatable and…
Added 1 min ago
U
BIOMED ENGINEERING TECH (FULL TIME DAYS) BIOMEDICAL ENGINEERING
UHS
LAS VEGAS, NV
- Full-time
…evidence-based practice; and education and development programs to support recruitment and…
Added 1 min ago
J
Shift Supervisor
Jushi
Alexandria, VA
- $22 USD / hour
Support of open communication with the management team and other coworkers
Added 1 min ago
Business Development Officer
Nusenda Brand
El Paso, TX
Associate's degree in business Administration, Marketing or related field
Added 1 min ago
Credit Analyst 3
WEX
Remote, United States
The incumbent Credit Analyst is expected provide quality credit and financial analysis and recommendations to support the success WEX Bank’s Commercial Credit Risk function and the bank in…
Added 1 min ago
A
Office Cashier
AFW
Katy, TX
- From $17 USD / hour
The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, and accurate service. They are responsible for providing excellent customer…
Added 1 min ago
Internship (Summer 2027) - Property Management
NHE, Inc.
Greenville, SC
Eligible participants must be currently pursuing an Associate’s or Bachelor’s degree with a minimum 3.0 cumulative GPA
Added 1 min ago
Invoice Coder
Tallgrass
Houston, TX
…high-volume invoice processing and accurate invoice coding in support of large capital projects in the midstream, industrial gases, and carbon sequestration space. This role ensures…
Added 1 min ago
Client Service Associate
ArchBridge Family Office
ST. LOUIS, MO
…There is potential for advancement upon mastery of analysis and support functions, which may involve client relationship responsibilities in the future. This is an on-site position located…

Quality Technology Services, LLC

Technical Customer Service Representative

United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

Who We Are:

It's exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are:

You have a strong commitment to meeting customer needs and improving their experience. You will bring your expertise in navigating technical challenges and bring a natural curiosity to continue learning and innovating.

The Impact You Will Have:

As a Technical Customer Service Rep or TCSR you will be primarily responsible for managing the phone queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. You will resolve unique network and system-related challenges which will promote growth your skill sets.

The Operations Support Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts:

First Shift: 8 AM - 5 PM, days vary
Second Shift: 4 PM - 1 AM, days vary
Third Shift: Midnight - 9 AM, days vary

What You Will Do:

Provide tier 1 technical support to troubleshoot customer/employee issues.
Answer phones and respond to customer/employee requests.
Respond to internal Helpdesk support tickets.
Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy.
Provide resolution or escalation for incidents as required by QTS Service Level Agreements.
Conduct basic troubleshooting and provide detailed notes when escalation is required.
Thorough understanding of QTS products and services; strong familiarity with respective service catalogs.
Identify opportunities for value-added process improvement.
Accountable for the status of created tickets, follow-through, resolution, and closure.
Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type.
Follow up with customer inquiries not immediately resolved.
Consistently escalate issues to the appropriate party.
Consistent accurate judgment on ticket priority.
Consistent thorough understanding of requests and attention to detail (reassignment counts).
Accountable for the status of created tickets, follow-through, resolution, and closure.
Follow up with non-operations departments to close out aging tickets.
Ensure that the 15/30 process is utilized for critical/high tickets with OSC engineers.

What You Will Need to be Successful:

One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred.
One or more of the following certifications: CompTIA A+, CompTIA Network, CompTIA Security+ Certification, Microsoft 365 Certified: Fundamentals Certification, Microsoft Office Specialist Certification.
Associate’s degree in computer science, cyber security, management information systems, or other related field or equivalent professional experience.
Experienced with or willing to learn the required software applications, ServiceNow, etc.
Competent in Microsoft Office Suite.
Knowledge of a broad array of systems and software troubleshooting is preferred.
Foundational knowledge of the OSI model, routing and switching technologies, Domain Name Services (DNS), firewall technologies and active directory.
US Citizenship for this position is required by law due to federal customer contracts.

The Skills to Get You There:

Ability to make reliable decisions during high-pressure situations.
Excellent verbal, written and listening skills along with the ability to take accurate notes.
Strong customer care and customer satisfaction capabilities.
Able to maintain a sense of urgency.
Strong analytical and critical thinking skills.
Ability to work independently as well being a strong team player.
Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.
Ability to work with frequent interruptions and refocus quickly.

The Perks (and these are just a few!):

QRest Sabbatical.
Employee Stock Purchase.
QTS scholarship for dependents.
Eagle Club award trip eligibility.
Paid volunteer days.
Tuition assistance, parental leave and military leave assistance.

Total Rewards This role is also eligible for a competitive beneﬁts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company beneﬁts. This position is Bonus eligible. In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

Apply About employer

More about this job

Skills

Customer service
Troubleshooting
Technical support
Troubleshoot
Process improvement
Attention to detail
A+
Security+
Microsoft 365
Microsoft Office
Computer science
Cybersecurity
ServiceNow
DNS
Critical thinking
Work independently

Report this job