In-Store Account Manager

General Purpose of Job The Account Manager serves as the primary relationship owner for assigned accounts by building and maintaining trusted relationships. This role is responsible for managing day-to-day account activity from project conception through handoff to production coordinator with overall ownership to final delivery. This role will collaborate closely with cross-functional teams to support and ensure successful execution of business and client initiatives for both new and existing programs.

Key Responsibilities

Client Relationship Management

• Serve as the primary relationship owner and day-to-day point of contact for client accounts.
• Develop and maintain trusted client partnerships through proactive communication, responsiveness, and consultative/collaborative support.
• Facilitate client meetings, provide project updates, and own the communication of key milestones, risks, delays, escalations, and corrective action plans.
• Effectively manage and communicate difficult client conversations and resolution of issues while maintaining trust and partnership.

Project Execution

• Lead day-to-day management of client programs and ongoing business initiatives.
• Maintain overall ownership and accountability for assigned programs from intake through final delivery.
• Effectively partner with cross-functional teams to understand client business objectives and drive internal stakeholder accountability to meet and develop solutions that support program success.
• Solution oriented mindset to support clients continuous improvement initiatives.
• Lead internal project kick-off meetings as needed.
• Proactively identify and resolve issues, ensuring minimal disruption to client programs.
• Manage project timelines, scope, and deliverables while ensuring adherence to established processes.
• Support development of client facing SOW documents, schedules, and design deliverables.
• All other duties as assigned.

Job Requirements Education

• Bachelor’s degree in Marketing, Business, Communication or related fields

Experience

• 2+ years of experience in project management, client services or retail marketing with a strong understanding of In-Store marketing and POP (Point-of-Purchase) production

Knowledge, Skills & Abilities

• Clear and concise communication skills with the ability to convey information accurately and efficiently both verbally and in writing
• High attention to detail
• High degree of professionalism with the ability to maintain a courteous and respectful tone, especially under pressure
• Active listening skills with the ability to understand client needs, concerns and feedback
• Expectation management with the ability to set and maintain realistic timelines and deliverables and proactively communicate changes
• Trust building through reliability, consistency and transparency to foster long-term relationships
• Highly responsive with the ability to acknowledge client correspondence while juggling multiple requests
• Strong follow-through skills ensuring all client requests are tracked and resolved adequately and timely
• Issue resolution with the ability to work with others to identify root cause and effectively articulate corrective action plans
• Effective escalation management with the ability to know when and how to escalate issues through the proper levels
• Proficient in Microsoft Office Excel

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best - for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.