General Manager

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations. QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

The General Manager will be responsible for overseeing all operational aspects of the hospitality establishment in Joplin, MO, ensuring exceptional service delivery and financial performance. This role demands strategic leadership to drive sales growth, manage costs effectively, and maintain high standards in food and beverage services. The General Manager will lead and develop a diverse team, fostering a positive work environment that motivates staff and enhances productivity. They will be accountable for managing the profit and loss statements, implementing incentive programs, and ensuring compliance with corporate policies and industry regulations. Ultimately, the General Manager will play a pivotal role in sustaining the business’s reputation and profitability through effective management and customer satisfaction.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a managerial role within the hospitality or food and beverage industry.
• Proven track record in people management and leading diverse teams.
• Strong experience in project sales and corporate sales environments.
• Demonstrated ability in cost control, food cost management, and P&L oversight.

Preferred Qualifications:

• Master’s degree in Business Administration or Hospitality Management.
• Experience with incentive program design and implementation.
• Familiarity with local market dynamics in Joplin, MO.
• Certification in hospitality management or related professional credentials.
• Experience working with large-scale hospitality or multi-unit operations.

Responsibilities:

• Lead and manage daily operations of the hospitality venue, including food and beverage services, to ensure smooth and efficient functioning.
• Develop and execute project sales strategies to meet and exceed revenue targets while expanding the customer base.
• Monitor and control food costs and overall expenses to optimize profitability and maintain budgetary discipline.
• Oversee P&L management, analyze financial reports, and implement corrective actions to improve financial outcomes.
• Design and administer incentive programs to motivate staff, improve performance, and reduce turnover.
• Recruit, train, and mentor team members to build a skilled and cohesive workforce aligned with company values.
• Collaborate with corporate sales teams to leverage opportunities and enhance market presence.
• Ensure compliance with health, safety, and hospitality industry standards and regulations.

Skills:

The General Manager will utilize people management skills daily to lead, motivate, and develop staff, ensuring high performance and engagement. Project sales and corporate sales expertise will be critical in crafting and executing strategies that drive revenue growth and expand market share. Cost control and food cost management skills will be applied to monitor expenses closely, optimize resource allocation, and maintain profitability. Proficiency in P&L management will enable the General Manager to analyze financial data, make informed decisions, and implement corrective measures to meet financial goals. Additionally, the ability to design and manage incentive programs will help foster a motivated workforce aligned with organizational objectives.