Assistant Manager

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations. QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

The Assistant Manager in Branson, MO plays a pivotal role in supporting the overall management and operational success of the organization. This position is responsible for assisting the Manager in overseeing daily activities, ensuring efficient workflow, and maintaining high standards of customer service and employee performance. The Assistant Manager acts as a key liaison between staff and upper management, facilitating communication and problem-solving to achieve business objectives. This role requires a proactive approach to identifying opportunities for process improvements and contributing to strategic planning initiatives. Ultimately, the Assistant Manager helps drive the team’s success by fostering a positive work environment and ensuring operational excellence.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in a supervisory or leadership role within a relevant industry.
• Strong understanding of operational management and customer service principles.
• Proficiency with standard office software and basic financial reporting tools.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field.
• Experience working in a retail, hospitality, or service-oriented environment.
• Familiarity with scheduling software and inventory management systems.
• Demonstrated ability to lead teams and manage conflict effectively.
• Knowledge of local market trends and community engagement practices.

Responsibilities:

• Assist the Manager in planning, directing, and coordinating daily operations to meet organizational goals.
• Supervise and support staff by providing guidance, training, and performance feedback.
• Monitor customer service standards and address any issues promptly to ensure customer satisfaction.
• Manage scheduling, inventory control, and resource allocation to optimize operational efficiency.
• Collaborate with management to develop and implement policies, procedures, and improvement strategies.
• Prepare reports on operational performance and assist in budgeting and financial management.
• Ensure compliance with company policies, safety regulations, and legal requirements.

Skills:

The Assistant Manager utilizes strong leadership and communication skills daily to motivate and guide team members toward achieving operational goals. Analytical skills are essential for monitoring performance metrics, managing budgets, and identifying areas for improvement. Proficiency in organizational and time management skills ensures efficient handling of scheduling, inventory, and resource allocation. Problem-solving abilities are frequently applied to resolve customer concerns and internal challenges promptly. Additionally, interpersonal skills foster a collaborative work environment, enabling effective coordination between staff and management.