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Qode

IT Operations Engineer

Florida, FL, United States

Company: Local Tampa Small MSP Position: IT Operations Engineer - Permanent Salary: $70K-$80K - No HealthCare Benefits Location: NE Tampa, FL

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Job details

Pay: Company: Local Tampa Small MSP Position: IT Operations Engineer - Permanent Salary: $70K-$80K - No HealthCare Benefits Location: NE Tampa, FL
Posting language: English
Posted: Nov 5, 2026

Original job description

Company: Local Tampa Small MSP Position: IT Operations Engineer - Permanent Salary: $70K-$80K - No HealthCare Benefits Location: NE Tampa, FL

Education: Degree in IT, Computer Science, or related field is preferred. Certification: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.

Experience

Minimum of 5+ years in an MSP or similar IT support role Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
Time Management: Ability to manage multiple priorities in a fast-paced environment while working independently.

Preferred Additional Qualifications

Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).

What You’ll Do

Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.

Benefits

Competitive compensation and performance-based bonus opportunities
Paid time off and holidays
Career development and advancement opportunities
Collaborative, team-oriented work environment

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More about this job

Skills

Computer science
A+
Network+
Microsoft Windows
Microsoft Office
Microsoft Active Directory
VMware
Monitor ticketing
Autotask
ServiceNow
Zendesk
DNS
DHCP
Cybersecurity
Problem solving
Analytical skills
Communication skills
Customer service
Time management
Work independently
AWS
Microsoft Azure
Google Cloud
Microsoft PowerShell
Bash
SolarWinds
Documentation
Microsoft SharePoint
Technical support
Troubleshooting
Network administration
Coordinate security
Implement ICT recovery system

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