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Added 27 mins ago
FL
Director, Account Management
Funnel Leasing
Remote, United States
- $100,000 to $125,000 USD / year
Partner with the Technical Success Manager to coordinate technical deep-dives, product demonstrations, implementation timelines, and best practice guidance; collaborate on customer success…
Added 27 mins ago
Project Manager, Telecommunications
Sand Cherry Associates
Remote, United States
We are seeking an experienced Project Manager to help lead a highly visible, critical telecom program focused on delivering automation across engineering activities. This individual will…
Added 27 mins ago
Manager, Software Engineering - Mobile Apps
Funnel Leasing
Remote, United States
Funnel Leasing Inc., is hiring for a hands-on hiring a hands-on Manager, Software Engineering - Mobile Apps to lead our Living Operations team. The team builds and maintains Funnel’s…
Added 27 mins ago
Community Engagement Manager
Velsera
Remote, United States
Velsera provides software and professional services for:
Added 28 mins ago
Senior Technical Services Engineer
EnsoData
Remote, United States
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and…
Added 28 mins ago
Technical Product Manager
Faro AI Inc.
Remote, United States
As a Technical Product Manager at Faro Health, you will serve as the bridge between our customers, partners, and engineering teams. You’ll own Faro’s platform and integration strategy,…
Added 38 mins ago
UAS Systems Specialist Lead
CACI International
Aberdeen Proving Ground, MD
The UAS Systems Specialist Lead will act as both the technical lead and as the unit manager for a team of UAS specialists. As a lead, the individual will manage and task activities related…
Added 38 mins ago
M
FLEX Senior Product Manager, Corporate Systems Procurement
Marriott
Bethesda, MD
- $53.07 to $90.38 USD / hour
Stakeholder & Vendor Coordination: Strong track record holding third-party system integrators (SIs), software vendors (Coupa, Birchstreet), and cross-functional technical teams accountable…
Added 38 mins ago
M
FLEX Senior Program Manager, Corporate Systems
Marriott
Bethesda, MD
- $53.07 to $85.48 USD / hour
Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables)…
Added 39 mins ago
S
Energy Engineer
Siemens
Baltimore, MD
- $69,571 to $119,264 USD / year
…energy, cooling, and heating load-building models using modeling…
Added 39 mins ago
Application Security Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
…needs? Crafting the right network, with the right equipment and software, requires a combination of technical skill and careful planning. That's why we need you, an experienced network…
Added 1 hour ago
Patient Access Rep - Birth Certificates and Point of Care Scanning-Availability 6AM-8PM-8 Hour Shifts-Rotating Weekends and Holidays-PRN
Ochsner Health
New Orleans, LA
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based…
Added 1 hour ago
Quality Manager
Genpak LLC
Charlotte, NC
The Quality Manager is responsible for the implementation, and management of Genpak’s Quality Assurance initiatives for their assigned plant. Responsibilities are to be completed with…
Added 1 hour ago
Quality Manager
Genpak LLC
Longview, TX
The Quality Manager is responsible for the implementation, and management of Genpak’s Quality Assurance initiatives for their assigned plant. Responsibilities are to be completed with…
Added 1 hour ago
Maintenance Manager (Healthcare)
The Recovery Village
Roswell, GA
We are seeking an experienced Plant Operations Manager to join our team in Roswell, GA.
Added 1 hour ago
Health Technician (Telehealth Clinical) (Advanced)
Veterans Affairs, Veterans Health Administration
The Villages, FL
Added 2 hours ago
Dental Assisting Instructor- PT Days
Education Affiliates
Cuyahoga Falls, OH
Minimum of 3 years of significant program related/industry experience for Technical Instructor
Added 2 hours ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte US
Atlanta, GA · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Fresno, CA · Hartford, CT · Honolulu, HI · Houston, TX · Huntsville, AL · Jericho, NY · Jersey City, NJ · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Morristown, NJ · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rosslyn, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Stamford, CT · Washington, DC · Westlake, TX
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 2 hours ago
EG
Program Manager
Eliassen Group
Concord, NH
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
EG
Program Manager
Eliassen Group
Carson City, NV
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
Engagement Manager
Nominal
NY
…disciplines, and thrives at the intersection of hardware and…
Added 3 hours ago
Solar PV Construction Site Manager -- Field Assignment
Sargent & Lundy
United States
The Solar PV Construction Site Manager will oversee their assigned projects' field operations/installation side to help ensure that equipment is installed safely, accurately, completely,…
Added 3 hours ago
Experience Partner 2
Granicus
Remote, United States
…data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager. Our Experience…
Added 3 hours ago
TK
Project Manager
The K Company, Inc.
Akron, OH
- $60,000 to $100,000 USD / year
The Project Manager has a unique and diverse blend of implementing engineered solutions from start to finish realizing total satisfaction of understanding, organizing, installing and…
Added 3 hours ago
EG
Program Manager
Eliassen Group
Bismarck, ND
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…

Qeexo, Co.

Customer Success Manager

San Clemente, CA, United States

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Job details

Experience: Mid-Level (6–10 years of relevant experience)
Posting language: English

Original job description

TDK SensEI is seeking a Customer Success Director (CSD) to own the post-deployment customer relationship across the Asia Pacific (excluding China & Japan) and EMEA account portfolio for the edgeRX and edgeRX VISION platforms. The CSD has target line to the Regional Sales (Asia Pacific) and functional line to Sr. Director Sales Engineering and Customer Success and serves as the primary organizational mechanism for converting active platform trials to signed commercial contracts and sustaining net revenue retention across the deployed account base.

As this is a start up role, the candidate is expected to also take on sales supporting role in supporting the region to identify sales opportunities together with the Sales Team.

Position Details

Job Title

Customer Success Director

Department

Sales Engineering and Customer Success

Reports To

Sr. Director Sales Engineering and Customer Success (Function)

Regional Sales Director Asia Pacific

Employment Type

Full-Time

Location

Singapore

Territory

Singapore

Travel

Approximately 25–35% domestic and limited international

Level

Mid-Level (6–10 years of relevant experience)

Required Qualifications

Experience

6-10 years in Customer Success, Technical Account Management, or post-deployment technical support in a B2B SaaS, industrial IoT, or enterprise software environment.
Demonstrated management of 10–25 accounts with ownership of renewal rates and expansion revenue.

•

Proven network establishment in industrial applications within Asia Pacific.

Customer Success Discipline

CRM proficiency in Salesforce, HubSpot, or equivalent, including pipeline management, account health tracking, and renewal forecasting.
Demonstrated ability to produce and present executive-quality business reviews, Value Realization Reports, and ROI documentation to C-suite and VP-level stakeholders.
Familiarity with Customer Success frameworks including LAER (Land, Adopt, Expand, Renew), health scoring methodologies, and churn prediction models.

Key Responsibilities

Trial-to-Commercial Conversion

Produce Value Realization Reports post-deployment, quantifying alerts generated, anomalies detected, maintenance actions triggered and estimated financial impact. Present directly to customer economic buyers as the primary conversion document.
Identify and create compelling events that drive procurement urgency, including PDM release milestones, fiscal year budget cycles, and documented failure events.

Account Portfolio Management

Maintain active Customer Success Plans and execute quarterly business reviews (QBRs) across the Asia Pacific excluding China and Japan and EMEA deployed account base, spanning industrial manufacturing, commercial real estate, energy infrastructure, semiconductor fabrication, and related verticals.
Maintain a structured account health register segmented by deployment status, trial age, last executive contact, platform utilization rate, and estimated commercial value.

Churn Prevention and Expansion

Monitor platform utilization indicators - dashboard login frequency, alert acknowledgment rate, and sensor connectivity uptime - as early indicators of engagement risk. Escalate declining accounts.
Identify and document expansion opportunities within each account: additional asset classes, facility locations, and edgeRX VISION upgrades. Produce expansion proposals.

Voice of Customer and Practice Development

Compile Voice of Customer (VoC) reports for relay to the Chief Product Officer and Product Group, maintaining a documented feature request backlog aligned to the edgeRX roadmap.
Build the Customer Success function from inception: account segmentation framework, success plan templates, QBR format, health scoring methodology, CRM workflow configuration, and renewal playbook.

Preferred Qualifications

Professional experience with industrial IoT platforms, edge AI systems, or condition monitoring software.
Familiarity with ISO vibration severity standards or equivalent reliability engineering reference frameworks.
Early-stage company experience with direct exposure to growth-stage operational constraints.
Familiarity with BMS/BAS platforms, SCADA environments, or OPC-UA / Modbus industrial communications protocols.
Working knowledge of rotating machinery fundamentals relevant to condition monitoring: bearings, motors, pumps, fans, compressors, gearboxes, and conveyor drive systems.
Familiarity with CMMS platforms such as IBM Maximo, SAP PM, UpKeep, or equivalent.

Compensation and Benefits

Base Salary Range

Commensurate with experience

Variable Compensation

Performance-based variable tied to conversion rate, NRR, and expansion revenue KPIs

Equity

TBD

Benefits

Comprehensive benefits package per TDK Singapore employee benefit program

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