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Transaction & Asset Manager
d Siemens Medical Solutions USA, Inc.
Remote, United States
…end to end, i.e. from collecting business requirements, value engineering, site selection, scenario analysis, due diligence, executing the transaction, to overseeing the fit-out until…
Added 1 min ago
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Principal Technical Program Manager, Forward Deployed Engineering
Docker
Remote, United States
- $162,050 to $254,650 USD / year
As the Principal Technical Program Manager for FDE, you define what good looks like for the organization and run the business that delivers it. You define the standards for how FDE plans,…
Added 2 mins ago
Preconstruction Manager
LEAPLEY CONSTRUCTION GROUP OF ATLANTA LLC
Atlanta, GA
…same time: building budgets, managing the subcontractor bid process, leading value engineering, and handing a well-documented job to the project team. You will report to the Director of…
Added 3 mins ago
Manufacturing Operations Manager
The Juno Group, Inc.
Greater Everett Area, WA
Manager to lead production operations for an established manufacturer of highly
Added 3 mins ago
Security and Safety Manager
Marriott
Kahuku, HI
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents,…
Added 3 mins ago
Sr Product Manager - Semiconductor
CoorsTek Inc
Hillsboro, OR · Golden, CO
As the Product Manager, you will be responsible for maximizing the product line(s) revenue and gross margin, managing the product life cycle, collaborating with commercial leaders on…
Added 3 mins ago
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Assistant Commissioning Project Manager
CCCx - CEQEL Critical Commissioning
Remote, United States
- $87,000 to $115,000 USD / year
The Assistant Commissioning Project Manager provides technical support and leadership to plan, schedule and execute full life cycle commissioning of critical facilities. This person…
Added 3 mins ago
Technical Project/Program Management
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 3 mins ago
Technical Program/Project Management V (E5)
Applied Materials, Inc
Santa Clara, CA
This leader drives successful execution through effective application of the Applied Materials Product Development Process (PDP), rigorous program-management practices, cross-functional…
Added 3 mins ago
R2613426 Senior Technical Marketing Manager – Advanced Packaging
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 3 mins ago
Manager, Physical Security Systems Operator - EPIC and Lab Security
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 4 mins ago
Senior Project Manager
UCSF
San Francisco, CA
…agency officials to ensure compliance and safety. The project manager has a first line responsibility to communicate effectively with project stakeholders regarding program, budget,…
Added 4 mins ago
Senior Project Manager
UCSF
San Francisco, CA
Under the general direction of the Director, Health Major Capital, the Senior Project Manager (Sr. PM) manages multiple capital projects ranging from $50,000 to $500 million, ensuring…
Added 4 mins ago
DB
Project Coordinator - Power
Default Brand
Amarillo, TX
- $33.25 to $44.75 USD / hour
…an integral role in supporting the day-to-day execution of engineering projects. This role involves administrative responsibilities and a focus on maintaining effective project controls.…
Added 5 mins ago
Maintenance Supervisor - WorldMark Bison Ranch Resort
Travel Leisure Resort Development Inc
United States
As a Maintenance Supervisor, you will serve as a supporting role to the Engineering Manager and/or Assistant Manager. This role partners with the Engineering Manager and/or Assistant…
Added 6 mins ago
Global Supply Manager, Fluid Systems
Electric Hydrogen
Remote, United States
We are seeking a Global Supply Manager, Fluid Systems to own global sourcing strategy and supplier management for process equipment and balance of plant fluid systems. In this role, you…
Added 7 mins ago
X
Manager, Device & Merchant Technology
Xplor
Remote, United States
- $64,273 to $85,697 USD / year
The Device & Merchant Technology Manager owns Xplor’s payment device lifecycle, performance, controls and strategy. Working with Business Units, Payments and manufacturers, the role…
Added 7 mins ago
X
Device Operations Specialist US
Xplor
Remote, United States
- $59,543 to $79,391 USD / year
Working closely with the Device & Terminal Estate Manager, Xplor Business Units and POS Portal, the role coordinates device ordering, provisioning, deployment, replacement, returns and…
Added 9 mins ago
Senior Manager, Business Development
ASM
United States
The Senior Manager, Business Development plays a key leadership role in successfully driving products to the market by understanding customer requirements and developing/executing…
Added 9 mins ago
IT
Division Controller
Illinois Tool Works Inc.
United States
- $138,000 to $155,000 USD / year
…will partner with and report to the Vice President General Manager - Service to develop and implement division strategy by evaluating and developing financial analysis, models, & reports.…
Added 10 mins ago
Innovation Systems Manager
Texas A&M University System Offices
College Station, TX
The Innovation Systems Manager serves as the technical lead for data systems, integration, reporting, and automation needs for Texas A&M Innovation - working both independently and leading…
Added 10 mins ago
Quality Control Analyst (85389)
MADICO WINDOW FILMS
Pinellas Park, FL
…(DOE), DMAIC, 8D, and other problem solving tools. Performs Process Capability Analysis (Cpk), GR&R, and other statistical techniques aimed at reducing variance and improving yields.…
Added 10 mins ago
CE
Commissioning Technician I
Coffman Engineers, Inc.
San Diego, CA
- $28 USD / hour
…specialty services. This ability has made us a leader in the engineering and construction communities, and has strengthened our reputation as being progressive, innovative, and a great…
Added 11 mins ago
Staff Program Manager, Human & LLM Data Annotation Operations
Reddit
Remote, United States
We are seeking a Staff Operations Program Manager (IC5) to serve as the strategic architect and operations lead for Reddit’s central data labeling function. In this high-visibility, 0-to-1…
Added 11 mins ago
Asst Plant Mgr - Petn
Austin Powder Co., Inc.
McArthur, OH
…who feel more like family. Job Summary PETN Assistant Plant Manager The PETN Assistant Plant Manager serves as second-in-command for the PETN facility and acts on behalf of the PETN Plant…

Q2 Software, Inc.

Manager, Customer Support

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is looking for a Manager, Customer Support who is responsible for leading a high-performing support team to deliver world-class service, ensure customer satisfaction, and drive continuous improvement in support processes. This role oversees day-to-day operations, escalations, and team performance while partnering with cross-functional teams to address customer needs, implement efficiencies, and improve the overall support experience. Reporting to senior leadership, the Manager translates department priorities into clear team goals and work plans, develops team capabilities, and ensures alignment with department and company goals. The position requires a customer-centric leader with strong operational, analytical, and coaching skills, who uses AI to improve team outcomes and who balances customer advocacy with organizational priorities, quality, and team capacity.

RESPONSIBILITIES

Lead, manage, and develop a team of Customer Support Representatives, providing coaching, performance feedback, and career development; deliver difficult feedback and manage underperformance with consistency and follow-through; and build bench strength by identifying and developing potential successors.
Translate department priorities into clear team goals, work plans, KPIs, and service-level expectations to ensure consistent delivery of a superior customer support experience.
Set and communicate team priorities, make practical trade-offs between speed, quality, capacity, and team health, and rebalance work early when risks, dependencies, or capacity constraints emerge.
Run a consistent operating rhythm (team check-ins, priority reviews, performance tracking, and follow-through); hold the team accountable to commitments and standards; and identify risks before they escalate.
Oversee escalated client issues, serving as the primary point of contact for high-impact or sensitive cases, with a focus on rapid resolution and customer satisfaction.
Partner with Product, Engineering, and Customer Success teams to resolve customer issues, share feedback, and drive product and process improvements.
Define and optimize support processes, workflows, and documentation to improve efficiency, scalability, and consistency.
Monitor and analyze support metrics and reporting, using insights to drive continuous improvement and inform leadership decisions, and show how team results support department and company goals.
Make decisions with customer, partner, cost, and operational context in mind, including the downstream impact on adjacent teams.
Collaborate with other departments on initiatives to reduce case volume, improve time-to-resolution, and enhance self-service capabilities.
Oversee product release readiness within Support, including training, documentation, and customer communications.
Build and maintain strong relationships with customers, advocating for their needs internally.
Foster a positive, collaborative team culture that emphasizes accountability, professional growth, and customer advocacy, built on trust, transparency, and open feedback, while leading with emotional intelligence and a steady, confident presence during pressure or change.
Lead the team through change and ambiguity, keeping execution on track as priorities shift.
Use AI fluently in your own work and make experimentation a team habit: share what works, learn from what doesn’t, and tie AI adoption to measurable improvements in team results (for example, quality, time-to-resolution, and efficiency).
Represent the Support team at client events, leadership meetings, and cross-functional projects, tailoring message and level of detail to each audience.

EXPERIENCE AND KNOWLEDGE

Typically requires a Bachelor’s degree in Business, Communications, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
Typically requires 2–4 years managing and developing employees, including delivering difficult feedback and managing underperformance.
Proven leadership experience managing customer support or service teams in SaaS, technology, or financial services.
Strong track record of driving customer satisfaction, retention, and operational excellence.
Excellent communication, presentation, and interpersonal skills with the ability to engage internal and external stakeholders and to tailor message and level of detail to the audience, including senior leaders.
Analytical mindset with the ability to interpret support data and implement actionable improvements.
Experience managing escalations and resolving complex or sensitive customer issues.
Strong organizational and project management skills with the ability to manage competing priorities and lead a team through changing priorities and ambiguity.
Knowledge of support tools, CRM/ticketing systems, and best practices for customer service delivery.
Demonstrated AI fluency and a track record of (or strong interest in) driving experimentation and AI adoption within a team.
Passion for developing talent, improving processes, and delivering exceptional customer experiences; emotional intelligence, humility, and openness to feedback.

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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Skills

Customer service
Process improvement
Coaching
Documentation
Reporting
Leadership
Communication skills
Interpersonal skills
Project management
Lead a team

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