Jobs in the United States

25+ jobs

Save this search

Added 17 mins ago
Premier Banker- Plaistow
TD Bank
Plaistow, NH
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 17 mins ago
Premier Banker- Concord North Main Street
TD Bank
Concord, NH
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 21 mins ago
J
Professional Services Operations Manager
Jobgether
Remote, United States
- $125,000 to $130,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Cybersecurity Analyst (Service Recovery) based in…
Added 21 mins ago
Senior Success Lead, Public Sector
Datavant
Remote, United States
Experienced strategic program and project manager focused on connecting the dots thinking that puts client value at the center of everything
Added 26 mins ago
Cloud Platform Architect
MS Services Group, Inc.
Alpharetta, GA
…markets and shape the future of our communities. This is a Lead Cloud & Infrastructure Engineering position at the Director level, which is part of the job family responsible for managing…
Added 40 mins ago
BD
Senior Conference Services Manager
Black Desert Resort
Ivins, UT
- $83,000 to $95,000 USD / year
The Senior Conference Services Manager is responsible for managing and executing all aspects of group events from the time of contract through the end of the event. This role serves as the…
Added 57 mins ago
Program Manager (NIFA ANNH Project Coordinator, 0097781T)
University of Hawaii
Wahiawa, HI
Title: Program Manager (NIFA ANNH Project Coordinator)
Added 58 mins ago
SO
Paralegal 1 (PCN031360)
State of Alaska
Anchorage, AK
- $27.46 to $31.54 USD / hour
Added 58 mins ago
SO
Protective Services Specialist 1/2/3 Week On/Off Travel Rotation to Bethel (PCN 063205M)
State of Alaska
Bethel, AK
- $29.36 to $40.08 USD / hour
The Department of Family and Community Services,
Added 58 mins ago
SO
Mechanic - Rural ARFF - Advanced Journey (PCN 252278)
State of Alaska
Yakutat, AK
- $34.43 to $36.75 USD / hour
Added 58 mins ago
SO
Wildland Fire & Resource Technician 2/3 - White Mountain Lead Crewmember (PCN 10-9826)
State of Alaska
Fairbanks, AK
- $28.91 to $32.67 USD / hour
This is a Permanent Lead position on a 20-person hand crew (Type 2 Initial Attack). Primary duties include wildland fire suppression, chainsaw operations, water pump operations, burnout and…
Added 58 mins ago
SO
Protective Services Specialist 1/2 Juneau (PCN 063025)
State of Alaska
Juneau, AK
- $30.83 to $35.45 USD / hour
The Department of Family and Community Services,
Added 58 mins ago
SO
Law Office Assistant 1 (PCN031377)
State of Alaska
Juneau, AK · Anchorage, AK
- $22.81 to $23.95 USD / hour
…as related to requirements or procedures necessary to secure services, authorizations, or goods on behalf of the client; and/or performing standard administrative tasks such as preparing…
Added 58 mins ago
Petroleum Economist 1/2 (PCN 043268)
State of Alaska
Anchorage, AK
Added 1 hour ago
Consumer Care Associate Business Services Analyst
Conagra Brands
Omaha, NE
Reporting to the Manager, Business Services, you will partner with cross-functional teams and external partners to investigate, document, and resolve consumer and customer product concerns…
Added 1 hour ago
Director, Office of Technology Services
Tyler Junior College
Tyler, TX
…College. This position will collaborate with all departments of IT Services and the academic, research, and administrative leadership across the College in the development and…
Added 1 hour ago
Traveling Dining Services Manager
Tutera Senior Living & Health Care
St Louis, MO
Regional Traveling Dining Services Specialist
Added 1 hour ago
M
Full Time Merchandise Manger
Michaels
PHX, AZ
- Full-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 1 hour ago
R
Bike Shop Supervisor
REI
Glendale, AZ
- $22.47 to $28.06 USD / hour
…leader directly supervises Shop Mechanics, drives the shop program to deliver a best-in-class customer experience, and is responsible for delivering shop business results and achieving…
Added 1 hour ago
Sr. Pre-Construction Manager, D&C
Amazon
Tempe, AZ
Amazon's Global Engineering Services (GES) North America Design & Construction team is seeking a Senior Preconstruction Manager to serve as Amazon's senior owner's representative during the…
Added 1 hour ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
Tempe, AZ
The professional will work with the India colleagues and senior leaders across Global Consulting Services practice. They will need to develop a knowledge of the firm's Consulting Services…
Added 1 hour ago
Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte
Tempe, AZ
…product team to define capabilities, create user stories, and lead technology execution within a modern and complex ecosystem. Prioritize strategic requests, contract and partner with…
Added 1 hour ago
Technical Project Manager
Deloitte
Tempe, AZ · Gilbert, AZ
…assigned work. On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams. You will also…
Added 1 hour ago
Sr Manager Operations Support
Republic Services
Phoenix, AZ
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste,…
Added 1 hour ago
Principal Product Manager, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
This role will lead Amazon Customer Service through a revamp of its physical, brick and mortar network, using established and novel design principles to optimize the customer and associate…

Q2 Software, Inc.

Manager, Customer Support

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is looking for a Manager, Customer Support who is responsible for leading a high-performing support team to deliver world-class service, ensure customer satisfaction, and drive continuous improvement in support processes. This role oversees day-to-day operations, escalations, and team performance while partnering with cross-functional teams to address customer needs, implement efficiencies, and improve the overall support experience. Reporting to senior leadership, the Manager translates department priorities into clear team goals and work plans, develops team capabilities, and ensures alignment with department and company goals. The position requires a customer-centric leader with strong operational, analytical, and coaching skills, who uses AI to improve team outcomes and who balances customer advocacy with organizational priorities, quality, and team capacity.

RESPONSIBILITIES

Lead, manage, and develop a team of Customer Support Representatives, providing coaching, performance feedback, and career development; deliver difficult feedback and manage underperformance with consistency and follow-through; and build bench strength by identifying and developing potential successors.
Translate department priorities into clear team goals, work plans, KPIs, and service-level expectations to ensure consistent delivery of a superior customer support experience.
Set and communicate team priorities, make practical trade-offs between speed, quality, capacity, and team health, and rebalance work early when risks, dependencies, or capacity constraints emerge.
Run a consistent operating rhythm (team check-ins, priority reviews, performance tracking, and follow-through); hold the team accountable to commitments and standards; and identify risks before they escalate.
Oversee escalated client issues, serving as the primary point of contact for high-impact or sensitive cases, with a focus on rapid resolution and customer satisfaction.
Partner with Product, Engineering, and Customer Success teams to resolve customer issues, share feedback, and drive product and process improvements.
Define and optimize support processes, workflows, and documentation to improve efficiency, scalability, and consistency.
Monitor and analyze support metrics and reporting, using insights to drive continuous improvement and inform leadership decisions, and show how team results support department and company goals.
Make decisions with customer, partner, cost, and operational context in mind, including the downstream impact on adjacent teams.
Collaborate with other departments on initiatives to reduce case volume, improve time-to-resolution, and enhance self-service capabilities.
Oversee product release readiness within Support, including training, documentation, and customer communications.
Build and maintain strong relationships with customers, advocating for their needs internally.
Foster a positive, collaborative team culture that emphasizes accountability, professional growth, and customer advocacy, built on trust, transparency, and open feedback, while leading with emotional intelligence and a steady, confident presence during pressure or change.
Lead the team through change and ambiguity, keeping execution on track as priorities shift.
Use AI fluently in your own work and make experimentation a team habit: share what works, learn from what doesn’t, and tie AI adoption to measurable improvements in team results (for example, quality, time-to-resolution, and efficiency).
Represent the Support team at client events, leadership meetings, and cross-functional projects, tailoring message and level of detail to each audience.

EXPERIENCE AND KNOWLEDGE

Typically requires a Bachelor’s degree in Business, Communications, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
Typically requires 2–4 years managing and developing employees, including delivering difficult feedback and managing underperformance.
Proven leadership experience managing customer support or service teams in SaaS, technology, or financial services.
Strong track record of driving customer satisfaction, retention, and operational excellence.
Excellent communication, presentation, and interpersonal skills with the ability to engage internal and external stakeholders and to tailor message and level of detail to the audience, including senior leaders.
Analytical mindset with the ability to interpret support data and implement actionable improvements.
Experience managing escalations and resolving complex or sensitive customer issues.
Strong organizational and project management skills with the ability to manage competing priorities and lead a team through changing priorities and ambiguity.
Knowledge of support tools, CRM/ticketing systems, and best practices for customer service delivery.
Demonstrated AI fluency and a track record of (or strong interest in) driving experimentation and AI adoption within a team.
Passion for developing talent, improving processes, and delivering exceptional customer experiences; emotional intelligence, humility, and openness to feedback.

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

Apply About employer

More about this job

Skills

Customer service
Process improvement
Coaching
Documentation
Reporting
Leadership
Communication skills
Interpersonal skills
Project management
Lead a team

Report this job