Jobs in the United States

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Added 4 mins ago
Senior Account Executive
Norstella
Montpelier, VT
…services. Specifically, selling Citeline content marketing, digital advertising, data analytics tools and industry…
Added 4 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Montpelier, VT
You will partner with learning program leaders, subject matter experts, and content governance resources. Learning strategy, curriculum priorities, program outcomes, platform…
Added 4 mins ago
Specialty Account Executive Intelligence Center X - LCE
Siemens
Montpelier, VT
…its value to customers, or bringing it to market through our partner ecosystem, your work directly drives those outcomes for some of the most complex organizations in the…
Added 4 mins ago
User Experience Designer
Ford Motor Company
Montpelier, VT
We are seeking a User Experience Designer to help design and improve digital experiences for Ford vehicle owners. You’ll work closely with Product, Engineering, Research, Content,…
Added 4 mins ago
Manager, Quality Systems
Otsuka America Pharmaceutical Inc.
Montpelier, VT
The Manager will partner closely with Quality process owners, IT, Data & Analytics, and cross-functional stakeholders to translate business needs into system enhancements, dashboards,…
Added 4 mins ago
Specialty Account Executive ICX - Aerospace & Defense
Siemens
Montpelier, VT
…its value to customers, or bringing it to market through our partner ecosystem, your work directly drives those outcomes for some of the most complex organizations in the…
Added 20 mins ago
Regional Marketing & Growth Manager, LatAm
OpenArt AI
Remote, United States
- Versatile execution. You have delivered across several areas such as digital campaigns, creator partnerships, community, events, and product launches, and are comfortable learning the…
Added 44 mins ago
Virtual Sales Account Executive - Splunk (Remote)
Cisco Systems, Inc.
Remote, United States
Splunk, a Cisco company, is dedicated to building a safer and more resilient digital world with our comprehensive platform for hybrid, multi-cloud environments. Leading enterprises rely on…
Added 54 mins ago
Solutions Engineer-US Commercial, Nashville
Cisco Systems, Inc.
Remote, United States
…success is provided, including coaching, training and on-the-job learning that strongly supports career advancement. An innovative, flexible and award-winning working environment is…
Added 55 mins ago
Software Engineer, Hybrid
Cisco Systems, Inc.
RTP, NC · San Jose, CA
Ability to lead projects from end-to-end, mentor team members, and partner effectively with product management and design teams to gather requirements and deliver solutions.
Added 1 hour ago
Executive Assistant, CEEO
Chemours
Wilmington, DE
Utilize digital platforms (SharePoint, Teams, internal databases) to manage procurement data and facilitate information sharing.
Added 1 hour ago
Senior Engineer/Scientist
Qnity
Newark, DE
…individual will own and advance data analysis, automation, and digital workflow capabilities that improve the efficiency, quality, and scalability of research and development…
Added 1 hour ago
User Experience Designer
Ford Motor Company
Dover, DE
We are seeking a User Experience Designer to help design and improve digital experiences for Ford vehicle owners. You’ll work closely with Product, Engineering, Research, Content,…
Added 2 hours ago
CRM Project Manager
Monks
United States
Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and…
Added 3 hours ago
Senior Staff Engineer - Agentic Identity
Cisco Systems, Inc.
Remote, United States
…leaders in a supportive environment dedicated to continuous learning, innovation, and…
Added 3 hours ago
Customer Experience Customer Success Specialist
Cisco Systems, Inc.
Austin, TX · Dallas, TX · Plano, TX
Partner Engagement: Influence executive and customer technical decision-making by articulating the state of the adoption business, including market trends and driven observations.
Added 3 hours ago
J
Learning Designer (Contract)
Jobgether
Remote, United States
- $35 to $70 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Learning Designer (Contract) based in the United States.
Added 3 hours ago
Co-Simulation Engineer III
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Co-Simulation Engineer III based in the United States.
Added 3 hours ago
J
AI/ML Modeling Team Lead
Jobgether
Remote, United States
- $140,000 to $170,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AI/ML Modeling Team Lead based in the United States.
Added 4 hours ago
PN
Senior Learning Experience Designer
Pacific Northwest National Laboratory
Concord, NH
- $107,900 USD / year
The Senior Learning Experience Designer is an experienced member of the Learning and Talent Development organization responsible for the design, delivery, measurement, and…
Added 4 hours ago
Hospice Social Worker II
Care Initiatives Hospice - Cedar Rapids
Cedar Rapids, IA
Partner with the care team to enhance quality of life and outcomes
Added 4 hours ago
Hospice Social Worker I
Care Initiatives Hospice - Cedar Rapids
Cedar Rapids, IA
Partner with the care team to enhance quality of life and outcomes
Added 4 hours ago
S
Client Success Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's…
Added 4 hours ago
S
Client Success Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's…
Added 4 hours ago
Apps Development Group Manager - Senior Vice President
Citibank, N.A.
United States
The Digital Software Engineering Lead Analyst is a strategic technical leader responsible for designing and engineering enterprise grade Agentic AI solutions capable of integrating data…

Q2 Software, Inc.

Manager, Customer Support

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is looking for a Manager, Customer Support who is responsible for leading a high-performing support team to deliver world-class service, ensure customer satisfaction, and drive continuous improvement in support processes. This role oversees day-to-day operations, escalations, and team performance while partnering with cross-functional teams to address customer needs, implement efficiencies, and improve the overall support experience. Reporting to senior leadership, the Manager translates department priorities into clear team goals and work plans, develops team capabilities, and ensures alignment with department and company goals. The position requires a customer-centric leader with strong operational, analytical, and coaching skills, who uses AI to improve team outcomes and who balances customer advocacy with organizational priorities, quality, and team capacity.

RESPONSIBILITIES

Lead, manage, and develop a team of Customer Support Representatives, providing coaching, performance feedback, and career development; deliver difficult feedback and manage underperformance with consistency and follow-through; and build bench strength by identifying and developing potential successors.
Translate department priorities into clear team goals, work plans, KPIs, and service-level expectations to ensure consistent delivery of a superior customer support experience.
Set and communicate team priorities, make practical trade-offs between speed, quality, capacity, and team health, and rebalance work early when risks, dependencies, or capacity constraints emerge.
Run a consistent operating rhythm (team check-ins, priority reviews, performance tracking, and follow-through); hold the team accountable to commitments and standards; and identify risks before they escalate.
Oversee escalated client issues, serving as the primary point of contact for high-impact or sensitive cases, with a focus on rapid resolution and customer satisfaction.
Partner with Product, Engineering, and Customer Success teams to resolve customer issues, share feedback, and drive product and process improvements.
Define and optimize support processes, workflows, and documentation to improve efficiency, scalability, and consistency.
Monitor and analyze support metrics and reporting, using insights to drive continuous improvement and inform leadership decisions, and show how team results support department and company goals.
Make decisions with customer, partner, cost, and operational context in mind, including the downstream impact on adjacent teams.
Collaborate with other departments on initiatives to reduce case volume, improve time-to-resolution, and enhance self-service capabilities.
Oversee product release readiness within Support, including training, documentation, and customer communications.
Build and maintain strong relationships with customers, advocating for their needs internally.
Foster a positive, collaborative team culture that emphasizes accountability, professional growth, and customer advocacy, built on trust, transparency, and open feedback, while leading with emotional intelligence and a steady, confident presence during pressure or change.
Lead the team through change and ambiguity, keeping execution on track as priorities shift.
Use AI fluently in your own work and make experimentation a team habit: share what works, learn from what doesn’t, and tie AI adoption to measurable improvements in team results (for example, quality, time-to-resolution, and efficiency).
Represent the Support team at client events, leadership meetings, and cross-functional projects, tailoring message and level of detail to each audience.

EXPERIENCE AND KNOWLEDGE

Typically requires a Bachelor’s degree in Business, Communications, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
Typically requires 2–4 years managing and developing employees, including delivering difficult feedback and managing underperformance.
Proven leadership experience managing customer support or service teams in SaaS, technology, or financial services.
Strong track record of driving customer satisfaction, retention, and operational excellence.
Excellent communication, presentation, and interpersonal skills with the ability to engage internal and external stakeholders and to tailor message and level of detail to the audience, including senior leaders.
Analytical mindset with the ability to interpret support data and implement actionable improvements.
Experience managing escalations and resolving complex or sensitive customer issues.
Strong organizational and project management skills with the ability to manage competing priorities and lead a team through changing priorities and ambiguity.
Knowledge of support tools, CRM/ticketing systems, and best practices for customer service delivery.
Demonstrated AI fluency and a track record of (or strong interest in) driving experimentation and AI adoption within a team.
Passion for developing talent, improving processes, and delivering exceptional customer experiences; emotional intelligence, humility, and openness to feedback.

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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Skills

Customer service
Process improvement
Coaching
Documentation
Reporting
Leadership
Communication skills
Interpersonal skills
Project management
Lead a team

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