Jobs in the United States

25+ jobs

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Added 12 mins ago
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Category Team Manager Real Estate, Facilities & Retail Network
Citizens
Johnston, RI
- $139,680 to $248,320 USD / year
Citizens has transformed the Strategic Sourcing experience across the enterprise. As a Category Team Manager within Strategic Sourcing, you will direct a team of Sourcing colleagues,…
Added 12 mins ago
Manager of Strategic Analytics – Front Store Offer Strategy
CVS Health
Providence, RI
We currently have an important opportunity for a Manager of Strategic Analytics, Front Store Offer Strategy.
Added 18 mins ago
BH
Senior Network Engagement Lead
Bamboo Health Inc
Louisville, KY
- $7.25 USD / hour
Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our…
Added 18 mins ago
BH
Senior Manager, Content Marketing
Bamboo Health Inc
Louisville, KY
- $7.25 USD / hour
Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our…
Added 27 mins ago
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Warehouse Manager
Aerotek
Pompano Beach, FL
- $60,000 to $65,000 USD / year
We're seeking an experienced Warehouse Manager to oversee warehouse operations, inventory control, logistics, and employee leadership in a fast-paced HVAC distribution environment. We are…
Added 30 mins ago
CL
Matter Intelligence Manager
Cooley LLP
NY · Washington, DC · CO
- $140,000 to $170,000 USD / year
Matter Intelligence ManagerCooley AI is seeking a Matter Intelligence Manager to join the Innovation team.
Added 35 mins ago
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Category Manager - Technology/IT
TEKsystems
Minneapolis, MN
- $45 to $50 USD / hour
The Category Manager supports the organizations sourcing and procurement objectives by managing assigned spend categories, developing category strategies, and optimizing supplier…
Added 37 mins ago
Territory Manager - Endoscopy (Nebraska)
CVS Covidien Sales LLC
Remote, United States
…empowering gastroenterologists across the globe with artificial intelligence and disruptive therapeutic…
Added 37 mins ago
Senior Coronary Cathworks Territory Manager - Houston, TX
MDU Medtronic USA Inc
Remote, United States
Communicate market intelligence/competitor activity promptly, including potential sales leads, and provide information regarding product price or account activity to Regional Manager and…
Added 53 mins ago
Account Payables Manager
Pennant Services, Inc.
Eagle, ID · Salt Lake City, UT
At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values - Celebration,…
Added 59 mins ago
Vice President, Marketing
SmartRent
Phoenix, AZ
Build and maintain competitive intelligence, battlecards, and win/loss insight, using Gong and customer research to sharpen messaging and equip Sales.
Added 1 hour ago
Senior Field Marketing Manager
Jackson Physician Search, LLC
United States
The Senior Field Marketing Manager is the marketing team's closest partner to business development and recruiting, responsible for building the programs and tools that help those teams win…
Added 1 hour ago
I
Supply Chain Contracts Manager
IREN
San Francisco, CA
- $190,000 to $240,000 USD / year
The Supply Chain Contracts Manager facilitates the contracting process between IREN's Technical Sourcing Managers and the Legal team for HPC hardware, networking, fiber and energy…
Added 1 hour ago
Senior Specialist Customer Care GAF Energy
GAF Energy LLC
Georgetown, TX
…across our residential solar platform. Reporting to the Senior Manager of Customer Operations, this role is responsible for leading complex escalation resolution, performing root-cause…
Added 2 hours ago
Account Manager, CoCounsel Legal
Remote, United States
This account manager position leads the migration of existing Thomson Reuters Corporate SMB customers to CoCounsel, working a defined list of assigned target accounts from first…
Added 2 hours ago
Western Regional Sales Manager (remote)
Viking Pump, Inc.
Cedar Falls, IA
Provide the company with new product ideas, market trends, territory market data, sales growth strategies, and competitive intelligence. Participate on New Product Development, marketing,…
Added 2 hours ago
Head Universal Banker, Escondido Branch
Citibank, N.A.
United States
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 2 hours ago
Director Revenue Optimization
Sunriver Resort
Sunriver, OR
Understand Sunriver Resort’s competitive market and defined comp sets, including relevance by segment, location, price point, product type, and market positioning.
Added 2 hours ago
Rincipal Product Marketing Manager, Loitering Munitions & Precision Strike
AeroVironment, Inc.
Simi Valley, CA
…discipline to a defense technology franchise whose buyers are program offices, primes, and allied governments: positioning rigor grounded in operational evidence, launch operations that run…
Added 2 hours ago
Principal Product Marketing Manager, Counter-UAS & Layered Defense
AeroVironment, Inc.
Albuquerque, NM · Huntsville, AL · San Diego, CA
…discipline to a defense technology franchise whose buyers are program offices, primes, and allied governments: positioning rigor grounded in operational evidence, launch operations that run…
Added 2 hours ago
Senior Automation & Data Partner
Summit Line Construction, Inc.
Provo, UT
…locations across the western region. We offer our team members competitive pay and benefits, rewarding work, growth opportunities, and a constructive and collaborative work…
Added 2 hours ago
Senior Automation & Data Partner
Summit Line Construction, Inc.
Heber City, UT
…locations across the western region. We offer our team members competitive pay and benefits, rewarding work, growth opportunities, and a constructive and collaborative work…
Added 2 hours ago
BR
League Manager (Chicago, IL)
Brodie Rec League
Chicago, IL
- $60,000 to $80,000 USD / year
The League Manager runs a Brodie location end to end. On game night, you own the room: captains, players, fans, spectators and drop-in players. You're accountable for the crew and for every…
Added 2 hours ago
Technical Authority Training- Washington, DC
Serco USA
Alexandria, VA · Andrews AFB, MD · Annapolis, MD · Arlington, VA · Bethesda, MD · Chantilly, VA · Crystal City, VA · DC · Fairfax, VA · Falls Church, VA · Frederick, MD · Fredericksburg, VA · Gainesville, VA · Herndon, VA · Langley AFB, VA · Manassas, VA · McLean, VA · Patuxent River, MD · Pax River, MD · Reston, VA · Rockville, MD · Rosslyn, VA · Silver Spring, MD · Springfield, VA · Vienna, VA
Team Submarine’s Submarine Direct Reporting Program Manager (DRPM) Chief Engineering (CHENG) Program Office is responsible for: The financial and budget management, engineering support,…
Added 2 hours ago
Senior Product Manager, Platform Ecosystem
DTN, LLC
Dallas, TX
…smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights - enabling…

Q2 Software, Inc.

Manager, Customer Support

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is looking for a Manager, Customer Support who is responsible for leading a high-performing support team to deliver world-class service, ensure customer satisfaction, and drive continuous improvement in support processes. This role oversees day-to-day operations, escalations, and team performance while partnering with cross-functional teams to address customer needs, implement efficiencies, and improve the overall support experience. Reporting to senior leadership, the Manager translates department priorities into clear team goals and work plans, develops team capabilities, and ensures alignment with department and company goals. The position requires a customer-centric leader with strong operational, analytical, and coaching skills, who uses AI to improve team outcomes and who balances customer advocacy with organizational priorities, quality, and team capacity.

RESPONSIBILITIES

Lead, manage, and develop a team of Customer Support Representatives, providing coaching, performance feedback, and career development; deliver difficult feedback and manage underperformance with consistency and follow-through; and build bench strength by identifying and developing potential successors.
Translate department priorities into clear team goals, work plans, KPIs, and service-level expectations to ensure consistent delivery of a superior customer support experience.
Set and communicate team priorities, make practical trade-offs between speed, quality, capacity, and team health, and rebalance work early when risks, dependencies, or capacity constraints emerge.
Run a consistent operating rhythm (team check-ins, priority reviews, performance tracking, and follow-through); hold the team accountable to commitments and standards; and identify risks before they escalate.
Oversee escalated client issues, serving as the primary point of contact for high-impact or sensitive cases, with a focus on rapid resolution and customer satisfaction.
Partner with Product, Engineering, and Customer Success teams to resolve customer issues, share feedback, and drive product and process improvements.
Define and optimize support processes, workflows, and documentation to improve efficiency, scalability, and consistency.
Monitor and analyze support metrics and reporting, using insights to drive continuous improvement and inform leadership decisions, and show how team results support department and company goals.
Make decisions with customer, partner, cost, and operational context in mind, including the downstream impact on adjacent teams.
Collaborate with other departments on initiatives to reduce case volume, improve time-to-resolution, and enhance self-service capabilities.
Oversee product release readiness within Support, including training, documentation, and customer communications.
Build and maintain strong relationships with customers, advocating for their needs internally.
Foster a positive, collaborative team culture that emphasizes accountability, professional growth, and customer advocacy, built on trust, transparency, and open feedback, while leading with emotional intelligence and a steady, confident presence during pressure or change.
Lead the team through change and ambiguity, keeping execution on track as priorities shift.
Use AI fluently in your own work and make experimentation a team habit: share what works, learn from what doesn’t, and tie AI adoption to measurable improvements in team results (for example, quality, time-to-resolution, and efficiency).
Represent the Support team at client events, leadership meetings, and cross-functional projects, tailoring message and level of detail to each audience.

EXPERIENCE AND KNOWLEDGE

Typically requires a Bachelor’s degree in Business, Communications, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
Typically requires 2–4 years managing and developing employees, including delivering difficult feedback and managing underperformance.
Proven leadership experience managing customer support or service teams in SaaS, technology, or financial services.
Strong track record of driving customer satisfaction, retention, and operational excellence.
Excellent communication, presentation, and interpersonal skills with the ability to engage internal and external stakeholders and to tailor message and level of detail to the audience, including senior leaders.
Analytical mindset with the ability to interpret support data and implement actionable improvements.
Experience managing escalations and resolving complex or sensitive customer issues.
Strong organizational and project management skills with the ability to manage competing priorities and lead a team through changing priorities and ambiguity.
Knowledge of support tools, CRM/ticketing systems, and best practices for customer service delivery.
Demonstrated AI fluency and a track record of (or strong interest in) driving experimentation and AI adoption within a team.
Passion for developing talent, improving processes, and delivering exceptional customer experiences; emotional intelligence, humility, and openness to feedback.

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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Skills

Customer service
Process improvement
Coaching
Documentation
Reporting
Leadership
Communication skills
Interpersonal skills
Project management
Lead a team

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