Jobs in the United States

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Added 4 hours ago
Application Configuration Analyst - Field Mobility Systems
FirstEnergy
Akron, OH
…24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780…
Added 4 hours ago
Application Configuration Analyst - IT Enterprise Application Delivery
FirstEnergy
Akron, OH
…24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780…
Added 4 hours ago
Application Configuration Analyst - Utility Operations
FirstEnergy
Akron, OH
…24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780…
Added 8 hours ago
Group Insurance Billing Analyst
Accenture
San Antonio, TX
The Group Insurance Billing Analyst role encompasses the Collections and Billing efforts for a large group insurance provider. This fast paced and complex role requires strong account…
Added 8 hours ago
NA
Sr Mgr, SAP Functional Architect, Order to Cash
Nutrien Ag Solutions
Loveland, CO
- $151,902 to $186,000 USD / year
…years of experience in the job offered or in a computer systems analyst-related…
Added 9 hours ago
Applications Development Technology Lead Analyst, Vice President
Citigroup
Jersey City, NJ
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 10 hours ago
Personnel Security Specialist - MID DC
Amentum
Washington, DC
Bachelor’s Degree with Seven (7) years’ experience OR Associate’s Degree with nine (9) years’ experience in the personnel security investigative or investigative analyst field.
Added 10 hours ago
Financial Analyst - North Wales, PA
Hubbell Lighting, Inc.
North Wales, PA
Job Overview The NI Senior Financial Analyst serves as a key member of the finance team and the broader Hubbell NSI finance organization, reporting directly to the NI Division Controller.…
Added 10 hours ago
Corporate Financial Sys Analyst
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
Added 11 hours ago
COMSEC Engineer
Huntington Ingalls Industries
Springfield, VA
…Springfield, VA. The Communication Security (COMSEC) Engineer/Analyst is a mid-level role supporting secure communications systems through a government contract vehicle. This position…
Added 11 hours ago
Program Analyst, Mid
BOOZ, ALLEN & HAMILTON, INC.
Dahlgren, VA
…procurement skills to a critical defense mission? As a Program Analyst, you will be the linchpin between program planning and successful execution. We're looking for an experienced,…
Added 11 hours ago
Budget Analyst
Veterans Affairs, Veterans Health Administration
Fayetteville, NC
Added 13 hours ago
Materials Analyst, Microscopy (XSEM)
Eurofins US Network
Milpitas, CA
The Advanced Microscopy team is seeking a Materials Analyst to join our XSEM (Cross-Section Scanning Electron Microscopy) Engineering group. This is a hands‑on, production‑focused role…
Added 13 hours ago
Mechanical Thermal Analysis Engineer II-IV
Kratos Defense & Security Solutions, Inc.
Roseville, CA
…jet-powered Unmanned Aerial Systems (Targets and Tactical). As a mid-tier defense contractor, we've demonstrated agility and innovation in providing aircraft to the US military and global…
Added 13 hours ago
Mechanical Thermal Analysis Engineer II - IV (Active Clearance Required)
Kratos Defense & Security Solutions, Inc.
Sacramento, CA
…jet-powered Unmanned Aerial Systems (Targets and Tactical). As a mid-tier defense contractor, we've demonstrated agility and innovation in providing aircraft to the US military and global…
Added 13 hours ago
AH
Travel Board Certified Behavior Analyst - Make $2,602 - $2,759/week (Job #35368
Aya Healthcare, Inc.
Aurora, CO
- $135,304 to $143,468 USD / year
Aya Education has an immediate opening for the following position: Board Certified Behavior Analyst in Aurora, CO.
Added 14 hours ago
LR
IT Intern - Multiple positions available
Levi, Ray & Shoup, Inc.
Springfield, IL
- $18 USD / hour
…temporary, full-time work at our HQ locations beginning in mid-May 2027 and will work until August 2027. This is a paid internship, and temporary housing may be…
Added 15 hours ago
MidBand Radar Systems Analyst
Seneca Holdings
BUFFALO, NY
Added 16 hours ago
Research Analyst 1
Vanderbilt University Medical Center
Nashville, TN
…tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and…
Added 17 hours ago
MM
Financial Aid Analyst
Mid Michigan College
Mount Pleasant, MI
- $21.27 to $22.75 USD / hour
Financial Aid Analyst Salary: $21.27 - $22.75 Hourly Location: Varies - Harrison/Mt. Pleasant - MI Job Type: Hourly Full-Time Division: Financial Aid Description Mid Michigan College seeks…
Added 21 hours ago
Launching Systems Management Analyst - Arlington (Crystal City), VA
Serco USA
Alexandria, VA · Andrews AFB, MD · Annapolis, MD · Arlington, VA · Bethesda, MD · California, MD · Chantilly, VA · Columbia, MD · DC · Fairfax, VA · Falls Church, VA · Fort Meade, MD · MD · McLean, VA · Pax River, MD · Reston, VA · Silver Spring, MD · Suitland, MD · VA
…on our frontline warships. The Launching Systems Management Analyst position is an important part of a collaborative and fast-paced government-industry team located in Arlington, Virginia.…
Added 23 hours ago
Apps Development Group Manager - Senior Vice President
Citibank, N.A.
United States
The Digital Software Engineering Lead Analyst is a strategic technical leader responsible for designing and engineering enterprise grade Agentic AI solutions capable of integrating data…
Added 23 hours ago
Quantitative Risk Analyst (Mid-level) - AML Modeling
USAA
Phoenix, AZ
We are seeking a Mid-Level Quantitative Risk Analyst with strong expertise in AML (Anti-Money Laundering) modeling and financial crime risk analytics. The ideal candidate will possess at…
Added 23 hours ago
SO
RN IV Manager (Mid-Level Provider) - Colorado Mental Health Hospital in Fort Logan
State of Colorado
Denver, CO
- $100,368 to $140,508 USD / year
Added 1 day ago
Merchandising Senior Analyst - Personal Intimacy Team
CVS Health
Woonsocket, RI
The Personal Intimacy Team is seeking a detail-oriented and results-driven Senior Analyst to support our Front Store Merchandising organization. This position will play a critical role in…

Q2 Software, Inc.

Application Support Analyst

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 2–4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset. Familiarity with Windows OS/Server troubleshooting, SQL, and enterprise application environments is preferred.

RESPONSIBILITIES

Respond to inbound technical support calls for the Q2 Solution
Troubleshoot and resolve customer issues using documented tools and procedures
Accurately log all customer interactions, categorizing cases and capturing complete problem descriptions
Establish case priority and update customers throughout the resolution process
Provide clear, step-by-step guidance and “how-to” assistance for product usage
Handle a high volume of cases efficiently while maintaining quality and professionalism
Own and manage an open case queue; prioritize escalated issues appropriately
Escalate unresolved issues to appropriate internal teams per established guidelines
Collaborate with development, implementation, and QA teams to resolve complex cases
Make data or configuration changes in production environments with high attention to detail
Test emergency product fixes or updates from the Product Development team when needed
Follow internal change control procedures for implementing product modifications
Ensure all activities comply with company policies regarding security, confidentiality, and availability
Participate in rotating 24x7 on-call support coverage
Communicate key customer concerns and trends to Operations Management
Develop strong relationships with customers, promoting a high standard of service and professionalism

EXPERIENCE AND KNOWLEDGE

Bachelor’s degree in a relevant field or equivalent work experience
2–4 years of technical phone support experience or an advanced degree with relevant exposure
Experience supporting enterprise or mid-sized software applications preferred
Familiarity with Windows OS and Windows Server troubleshooting
Basic understanding of SQL and ability to navigate relational databases
Knowledge of remote support tools and basic networking principles
Strong verbal and written communication skills
Highly organized with excellent attention to detail
Ability to learn and adapt to new technologies quickly
Customer service experience preferred; must provide respectful, solution-oriented assistance
Troubleshooting experience and banking domain knowledge are advantageous This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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More about this job

Skills

Technical support
Communication skills
Organizational skills
Microsoft Windows
Troubleshooting
SQL
Troubleshoot
Attention to detail
Confidentiality
Operations management
Microsoft Windows Server
Customer service
Coaching

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