Jobs in the United States

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Added 8 mins ago
Specialty Transplant Billing Operator
Deloitte
Huntsville, AL · Birmingham, AL
Support application implementation, upgrades, and production support.
Added 8 mins ago
Account Manager
CVS Health
Montgomery, AL
The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including…
Added 8 mins ago
Policy Development Analyst - Senior
Intermountain Health
Montgomery, AL
Leads the development and implementation of health plans policies, which are used to develop adjudication rules, define coverage for benefits, program the claims payment system and develop…
Added 11 mins ago
Analyst I, Foreign Exchange Middle Office
First Citizens Bank
New York, NY
The Foreign Exchange Middle Office Analyst I is responsible for supporting the Global Banking and Market Solutions division by assisting with client enablement, process improvements, and…
Added 21 mins ago
Quality Assurance Analyst- Onsite Fremont
Gerber Life Insurance Co.
Fremont, MI
Overview Agency Quality Assurance Analyst is responsible for testing of the system updates and upgrades, including the Agency Portal, VUE, Licensing Portal, Salesforce, OnBase, and IVR.…
Added 21 mins ago
Sr. Software Developer - multiple openings (Ref# SSD1029VCK)
Interpro, Inc.
Keego Harbor, MI
…throughout the U.S. Job Duties: Lead the design, development, implementation, testing, maintenance, and support of business and computer applications software or specialized utility…
Added 22 mins ago
IT Clinical Analyst
Bhrigus Inc.
Farmington Hills, MI
…initiatives on organizational operations and develop strategies for implementation, end-user adoption, and training. Conduct comprehensive assessments of clinical and administrative…
Added 22 mins ago
Intern/Co-Op-Software Configuration Analyst
Consumers Energy
JACKSON, MI
Support the Design, documentation, configuration, testing, validation, implementation, and management of Commercial Off-the-Shelf (COTS) software products, customizing solutions as needed…
Added 22 mins ago
Database Analyst/Programmer Senior
University of Michigan
Ann Arbor, MI
The Susan B. Meister Child Health Evaluation and Research Center in the Department of Pediatrics is seeking a Database Analyst/Programmer Senior to support the research program of Dr. Sarah…
Added 22 mins ago
Clinical Information Analyst Lead
University of Michigan
Ann Arbor, MI
…member of the HMS Coordinating Center Leadership team. You will support HMS's data-driven initiatives in Antimicrobial Use, Sepsis and Critical Care, advancing our statewide mission to…
Added 22 mins ago
Accessibility Developer
University of Michigan
Ann Arbor, MI
Support the consistent operation of applications and workflows
Added 22 mins ago
Field Technician Associate
University of Michigan
Ann Arbor, MI
…to plan and conduct OSP assignments. In this role you will support outside plant operations, including maintenance, construction and ongoing quality assurance. You will provide support to…
Added 32 mins ago
Techno-Functional Systems Analyst
Advanced Micro Devices, Inc
Austin, TX
At AMD, the Techno-Functional Systems Analyst is a hands-on Enterprise IT partner who works across business processes, system design and technical delivery. This role owns requirements,…
Added 34 mins ago
Sr. Analyst, Strategy
Crowley Maritime Corporation
JACKSONVILLE, FL
…and portfolio modeling, and cross-functional workstreams that support growth, market expansion, operational performance, and enterprise priorities. This role builds investment theses and…
Added 40 mins ago
Financial Systems Analyst or Senior
Idaho Power Company
Boise, ID
Idaho Power - located in vibrant Boise, Idaho - is looking for a Financial Systems Analyst or Senior to join our Financial Accounting & Reporting team. It’s an exciting time to work for…
Added 40 mins ago
Hazardous Waste Compliance Officer – Analyst 3
Idaho Division of Human Resources
Boise, ID
The Idaho Department of Environmental Quality (DEQ) is hiring a Hazardous Waste Compliance Officer – Analyst 3 for the Boise Regional Office.
Added 54 mins ago
Engineer I-III (SCADA Engineer)
TXNM Energy
Albuquerque, NM
This position will support the phased deployment of PNM¿s new Advanced Distribution Management System (ADMS), along with ongoing operational system support. Responsibilities will evolve…
Added 54 mins ago
Engineer I-III (OMS Analyst)
TXNM Energy
Albuquerque, NM
This position will support the phased deployment of PNM¿s new Advanced Distribution Management System (ADMS), along with ongoing operational system support. Responsibilities will evolve…
Added 1 hour ago
EP
Automation Analyst
El Paso County (CO)
Colorado Springs, CO
- $99,490 to $149,120 USD / year
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
Added 1 hour ago
SA
Sr Technology Analyst - Enterprise Performance Management and FP&A
Southwest Airlines Co.
Dallas, TX
- $114,200 to $126,900 USD / year
The Senior Technology Analyst supports Enterprise Performance Management and FP&A by helping shape the technology that enables financial planning, forecasting, and decision-making across…
Added 2 hours ago
FC
ERP Systems Administrator (Business Analyst III)
Fairfax County
Fairfax, VA
- $42.68 to $74.68 USD / hour
…reliably, meet county guidelines and industry standards, and support efficient agency operations. This position partners closely with system vendors, the Department of Information…
Added 2 hours ago
Sustainability Analyst I (Intern) - United States GSC/GSM ETR
Cisco Systems, Inc.
San Jose, CA
…critical to our organization. As a Supply Chain Sustainability Analyst, you'll play a key role in connecting sustainability initiatives to business objectives, helping strengthen our market…
Added 2 hours ago
Solutions Architect
Cisco Systems, Inc.
San Jose, CA
The application window is expected to close on: 11/17/2026The Service Supply Chain IT Analyst will partner with global Service Operations, Logistics, Depot Repair, and Engineering teams to…
Added 2 hours ago
Account Manager
CVS Health
Dover, DE
The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including…
Added 2 hours ago
E
Sr Analyst, Credit Risk - BSC (Hybrid)
Exelon
Newark, DE
- $85,600 USD / year
…employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to…

Q2 Software, Inc.

Application Support Analyst

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 2–4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset. Familiarity with Windows OS/Server troubleshooting, SQL, and enterprise application environments is preferred.

RESPONSIBILITIES

Respond to inbound technical support calls for the Q2 Solution
Troubleshoot and resolve customer issues using documented tools and procedures
Accurately log all customer interactions, categorizing cases and capturing complete problem descriptions
Establish case priority and update customers throughout the resolution process
Provide clear, step-by-step guidance and “how-to” assistance for product usage
Handle a high volume of cases efficiently while maintaining quality and professionalism
Own and manage an open case queue; prioritize escalated issues appropriately
Escalate unresolved issues to appropriate internal teams per established guidelines
Collaborate with development, implementation, and QA teams to resolve complex cases
Make data or configuration changes in production environments with high attention to detail
Test emergency product fixes or updates from the Product Development team when needed
Follow internal change control procedures for implementing product modifications
Ensure all activities comply with company policies regarding security, confidentiality, and availability
Participate in rotating 24x7 on-call support coverage
Communicate key customer concerns and trends to Operations Management
Develop strong relationships with customers, promoting a high standard of service and professionalism

EXPERIENCE AND KNOWLEDGE

Bachelor’s degree in a relevant field or equivalent work experience
2–4 years of technical phone support experience or an advanced degree with relevant exposure
Experience supporting enterprise or mid-sized software applications preferred
Familiarity with Windows OS and Windows Server troubleshooting
Basic understanding of SQL and ability to navigate relational databases
Knowledge of remote support tools and basic networking principles
Strong verbal and written communication skills
Highly organized with excellent attention to detail
Ability to learn and adapt to new technologies quickly
Customer service experience preferred; must provide respectful, solution-oriented assistance
Troubleshooting experience and banking domain knowledge are advantageous This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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More about this job

Skills

Technical support
Communication skills
Organizational skills
Microsoft Windows
Troubleshooting
SQL
Troubleshoot
Attention to detail
Confidentiality
Operations management
Microsoft Windows Server
Customer service
Coaching

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