Jobs in the United States

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Added 2 hours ago
Network Engineer - Skillbridge
Viasat, Inc.
Remote - Florida, FL
…evaluating identifiers (CVE, IAVM, STIG IDs, CCIs) that come back from the Security team's scans, and keeping our system documentation accurate and…
Added 2 hours ago
Senior .NET Developer (Fintech)
Jobgether
Remote, United States
Develop and maintain backend services supporting payment processing and back-office operations, including reconciliation, payouts, fee calculations, settlements, and B2B client dashboards.
Added 2 hours ago
Server
Kim Management Inc
Dallas, TX
This role is pivotal in delivering an exceptional fine dining experience. The Server is responsible for delivering an exceptional dining experience by providing attentive, knowledgeable,…
Added 3 hours ago
Server - Newburgh Chili's
Newburgh, NY
…a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every…
Added 3 hours ago
Server - Riverdale Utah Chili's
Riverdale, UT
…a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every…
Added 4 hours ago
Cook - Evening & Late Night Shift
Raising Cane's
Kearney, NE
…finger meals for our customers to enjoy. Starting out in the back of the house at Raising Cane’s can lead to many promotional opportunities for Cooks to grow their career by moving into…
Added 4 hours ago
Cashier - Late Night Shift
Raising Cane's
Kearney, NE
…other roles, such as Certified Trainer, and can move to the back of the house to be cross-trained on all positions. Cashiers play a critical role in our Restaurants as they guide the…
Added 4 hours ago
Food Runner - East Franklin Chili's
Franklin, WI
…primarily food runners who can grow their career quickly to server. You are enthusiastic and believe that great food is nothing without great hospitality. You show your fun personality to…
Added 4 hours ago
T
Platform Engineer (W2 ONLY And Pacific Hours)
TEKsystems
Phoenix, AZ
- $60 to $70 USD / hour
Prisma / Prisma Migrate on SQL Server (multi-schema).
Added 5 hours ago
Food Runner - Romeoville Chili's
Romeoville, IL
…primarily food runners who can grow their career quickly to server. You are enthusiastic and believe that great food is nothing without great hospitality. You show your fun personality to…
Added 6 hours ago
C
Principal Security Engineer
Citizens
Johnston, RI
- $142,000 to $186,000 USD / year
· Experience with the Linux and Windows Server operating systems
Added 7 hours ago
Bartender
Lawry's Restaurants Inc.
Las Vegas, NV
Greet and accommodate individual and special needs of guests along with the Dining Room Server in a confident, well-spoken and succinct manner, while following Lawry’s standard operating…
Added 7 hours ago
AC
CanoeHouse Back Server
Auberge Collection
Waimea, HI
- $16 USD / hour
Our CanoeHouse Back Servers (Bussers) keep our flagship, fine dining restaurant, CanoeHouse, running smoothly by ensuring that the restaurant is clean and ready for our guests. They move…
Added 7 hours ago
FS
Ferraro's Server Assistant - Casual
Four Seasons
United States
- $20.29 USD / hour
…we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the…
Added 7 hours ago
FS
DUO AM Buffet Attendant - Casual
Four Seasons
United States
- $26.91 USD / hour
…we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the…
Added 7 hours ago
SU
Service Innovation & Development Engineer
Sungrow USA Corporation
Houston, TX
- $75,000 to $105,000 USD / year
…the Airtable spare-parts inventory; later, controlled write-back for ordering and repair…
Added 8 hours ago
V
Deployment Technician II
VOLT
GARLAND, TX
- $29.5 USD / hour
Replace failed fans, motherboards, CPUs, hard drives, DIMMs, cache batteries and related server hardware
Added 8 hours ago
V
Global Director, Demand Generation
VONTIER
United States
- $150,000 to $200,000 USD / year
Feed win/loss, conversion and search-demand insights back to Product Marketing, Product and the leadership team.
Added 8 hours ago
Software Engineering Intern
Hewlett Packard Enterprise
Sunnyvale, CA
Collaborate with designers, front-end engineers, and back-end engineers to help build reliable APIs
Added 8 hours ago
Data Center Technician
Amazon Data Services, Inc.
TX
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and…
Added 8 hours ago
Server
Danbury
Massillon, OH
As a Server, you will perform a variety of food service functions and maintain clean and sanitary conditions of service area, facilities and equipment. You will take on a rewarding position…
Added 8 hours ago
Server - Bee Ridge Chili's
Sarasota, FL
…a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every…
Added 8 hours ago
Server
Dave & Buster's Management Corporation, Inc.
Port St. Lucie, FL
At Dave & Buster’s/Main Event Entertainment, our Servers serve up great food, drinks, and FUN for all Guests! As a Server, you are relentless in providing our Guests with exceptional and…
Added 9 hours ago
S
Manager of Product Engineering
Sourcewell
Remote, United States
- $132,320 to $165,400 USD / year
Design and select business-critical storage, data center, and client/server environments to design solutions in line with industry best practice and provide a third-line point of escalation…
Added 9 hours ago
Food Runner - Gratiot Ave Chili's
Roseville, MI
…primarily food runners who can grow their career quickly to server. You are enthusiastic and believe that great food is nothing without great hospitality. You show your fun personality to…

Q2 Software, Inc.

Application Support Analyst

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 2–4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset. Familiarity with Windows OS/Server troubleshooting, SQL, and enterprise application environments is preferred.

RESPONSIBILITIES

Respond to inbound technical support calls for the Q2 Solution
Troubleshoot and resolve customer issues using documented tools and procedures
Accurately log all customer interactions, categorizing cases and capturing complete problem descriptions
Establish case priority and update customers throughout the resolution process
Provide clear, step-by-step guidance and “how-to” assistance for product usage
Handle a high volume of cases efficiently while maintaining quality and professionalism
Own and manage an open case queue; prioritize escalated issues appropriately
Escalate unresolved issues to appropriate internal teams per established guidelines
Collaborate with development, implementation, and QA teams to resolve complex cases
Make data or configuration changes in production environments with high attention to detail
Test emergency product fixes or updates from the Product Development team when needed
Follow internal change control procedures for implementing product modifications
Ensure all activities comply with company policies regarding security, confidentiality, and availability
Participate in rotating 24x7 on-call support coverage
Communicate key customer concerns and trends to Operations Management
Develop strong relationships with customers, promoting a high standard of service and professionalism

EXPERIENCE AND KNOWLEDGE

Bachelor’s degree in a relevant field or equivalent work experience
2–4 years of technical phone support experience or an advanced degree with relevant exposure
Experience supporting enterprise or mid-sized software applications preferred
Familiarity with Windows OS and Windows Server troubleshooting
Basic understanding of SQL and ability to navigate relational databases
Knowledge of remote support tools and basic networking principles
Strong verbal and written communication skills
Highly organized with excellent attention to detail
Ability to learn and adapt to new technologies quickly
Customer service experience preferred; must provide respectful, solution-oriented assistance
Troubleshooting experience and banking domain knowledge are advantageous This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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More about this job

Skills

Technical support
Communication skills
Organizational skills
Microsoft Windows
Troubleshooting
SQL
Troubleshoot
Attention to detail
Confidentiality
Operations management
Microsoft Windows Server
Customer service
Coaching

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