Jobs in the United States

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Added 7 mins ago
Account Manager
CVS Health
Dover, DE
The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including…
Added 7 mins ago
E
Sr Analyst, Credit Risk - BSC (Hybrid)
Exelon
Newark, DE
- $85,600 USD / year
…employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to…
Added 7 mins ago
Policy Development Analyst - Senior
Intermountain Health
Dover, DE
Leads the development and implementation of health plans policies, which are used to develop adjudication rules, define coverage for benefits, program the claims payment system and develop…
Added 1 hour ago
Quality Assurance Analyst (18-month temp)
ATB
AB, CA
This role will be responsible for executing on the QA strategy for ATB’s Salesforce Consumer CRM implementation based upon Salesforce and integrations into the platform. This role will…
Added 1 hour ago
Board Certified Behavior Analyst
RESPECTFUL PARTNERS INC
ENID, OK
Job Title: Board Certified Behavior Analyst (BCBA)
Added 2 hours ago
Launching Systems Management Analyst - Arlington (Crystal City), VA
Serco USA
Alexandria, VA · Andrews AFB, MD · Annapolis, MD · Arlington, VA · Bethesda, MD · California, MD · Chantilly, VA · Columbia, MD · DC · Fairfax, VA · Falls Church, VA · Fort Meade, MD · MD · McLean, VA · Pax River, MD · Reston, VA · Silver Spring, MD · Suitland, MD · VA
…on our frontline warships. The Launching Systems Management Analyst position is an important part of a collaborative and fast-paced government-industry team located in Arlington, Virginia.…
Added 2 hours ago
Oracle HCM Cloud Consultant x 2
Hays
VA
We are seeking a highly experienced Oracle HCM technical functional consultant/analyst specializing in Oracle Recruiting, Opportunity Marketplace and Learning modules. This position will…
Added 2 hours ago
UAT Analyst
Hays
VA
The Fraud Systems team is seeking an experienced contractor to provide User Acceptance Testing (UAT) support for system enhancements, releases, issue resolution, and business initiatives.…
Added 2 hours ago
Product Analyst
Hays
Denver, CO
Our client is seeking Product Analyst in Denver, CO.
Added 2 hours ago
Financial Analyst II
Sprouts Farmers Market
Phoenix, AZ
The Financial Analyst 2 provides analysis to stakeholders helping to guide discussions and assist business partners in driving financial performance. You will partner with the Finance and…
Added 2 hours ago
Senior Revenue Cycle Operations Systems Analyst
SCA Health
UNAVAILABLE
Position Purpose: The Senior Analyst, Revenue Cycle Systems & Optimization, reports to the Senior Director and supports the analysis, administration, optimization, and ongoing improvement…
Added 2 hours ago
Sr. Systems Analyst - Epic MyChart
Texas Children\'s
Houston, TX · TX
9 years' experience in hospital information systems selection, implementation and support
Added 2 hours ago
TG
Civic Analytics Task Manager (Associate I)
Trilon Group
Atlanta, GA
- $85,000 to $103,000 USD / year
…transportation solutions. It is a great opportunity for an experienced analyst who believes in the importance of data-driven, innovative, and inclusive planning and who is ready to combine…
Added 2 hours ago
TG
Civic Analytics Task Manager (Associate I)
Trilon Group
Minneapolis, MN
- $85,000 to $103,000 USD / year
…transportation solutions. It is a great opportunity for an experienced analyst who believes in the importance of data-driven, innovative, and inclusive planning and who is ready to combine…
Added 2 hours ago
TG
Civic Analytics Task Manager (Associate I)
Trilon Group
Portland, OR
- $87,000 to $107,000 USD / year
…transportation solutions. It is a great opportunity for an experienced analyst who believes in the importance of data-driven, innovative, and inclusive planning and who is ready to combine…
Added 2 hours ago
UN
Technical Product Owner
UNITED NETWORK FOR ORGAN SHARING
Richmond, VA
- $98,000 to $110,000 USD / year
The Technical Product Owner aggregates and synthesizes data to identify and support decision making and help solve business problems. They proactively identify risks, dependencies, and…
Added 2 hours ago
Certified Behavior Analyst (BCBA) 26-27 SY
Indianapolis Public Schools
Indianapolis, IN
TITLE: USS Board Certified Behavior Analyst (BCBA)
Added 3 hours ago
Scientist, Analytical Technical Operations
ModernaTX, Inc.
Norwood, MA
Apply high-throughput principles to optimize batching, instrument utilization, analyst touch time, cycle time, and overall laboratory capacity.
Added 3 hours ago
TG
Civic Analytics Task Manager (Associate I)
Trilon Group
Seattle, WA
- $90,000 to $115,000 USD / year
…transportation solutions. It is a great opportunity for an experienced analyst who believes in the importance of data-driven, innovative, and inclusive planning and who is ready to combine…
Added 3 hours ago
P
Quality Control Technical Services Analyst IV
Proclinical
Norton
- $50 to $60 USD / hour
Proclinical is seeking a Quality Control Technical Services Analyst to support quality and compliance efforts from development through commercialization.
Added 3 hours ago
SA
Sr Technology Analyst - Enterprise Performance Management and FP&A
Southwest Airlines
Dallas, TX
- $114,200 to $126,900 USD / year
The Senior Technology Analyst supports Enterprise Performance Management and FP&A by helping shape the technology that enables financial planning, forecasting, and decision-making across…
Added 3 hours ago
BH
Behavioral Technician Trainee
BAYADA Home Health Care
Kihei, HI
- $16 USD / hour
…credential for paraprofessionals offered through the Behavior Analyst Certification Board (BACB). The RBT credential is required for individuals providing services on any Applied Behavior…
Added 4 hours ago
Financial Analyst (Risk Management & Internal Controls)
Seneca Holdings
San Antonio, TX
White Pine Innovations is seeking a highly skilled and experienced Financial Analyst to join our dynamic team, with a specific focus on Audit and Risk Management Internal Control (RMIC)…
Added 4 hours ago
Systems Analyst
Conagra Brands
Omaha, NE
…technology teams to analyze business processes, define requirements, support application enhancements, and drive continuous improvement initiatives. You will help ensure technology…
Added 4 hours ago
Systems Analyst
Conagra Brands
Omaha, NE
…technology teams to analyze business processes, define requirements, support application enhancements, and drive continuous improvement initiatives. You will help ensure technology…

Q2 Software, Inc.

Application Support Analyst

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology - and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an impact.

SUMMARY Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 2–4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset. Familiarity with Windows OS/Server troubleshooting, SQL, and enterprise application environments is preferred.

RESPONSIBILITIES

Respond to inbound technical support calls for the Q2 Solution
Troubleshoot and resolve customer issues using documented tools and procedures
Accurately log all customer interactions, categorizing cases and capturing complete problem descriptions
Establish case priority and update customers throughout the resolution process
Provide clear, step-by-step guidance and “how-to” assistance for product usage
Handle a high volume of cases efficiently while maintaining quality and professionalism
Own and manage an open case queue; prioritize escalated issues appropriately
Escalate unresolved issues to appropriate internal teams per established guidelines
Collaborate with development, implementation, and QA teams to resolve complex cases
Make data or configuration changes in production environments with high attention to detail
Test emergency product fixes or updates from the Product Development team when needed
Follow internal change control procedures for implementing product modifications
Ensure all activities comply with company policies regarding security, confidentiality, and availability
Participate in rotating 24x7 on-call support coverage
Communicate key customer concerns and trends to Operations Management
Develop strong relationships with customers, promoting a high standard of service and professionalism

EXPERIENCE AND KNOWLEDGE

Bachelor’s degree in a relevant field or equivalent work experience
2–4 years of technical phone support experience or an advanced degree with relevant exposure
Experience supporting enterprise or mid-sized software applications preferred
Familiarity with Windows OS and Windows Server troubleshooting
Basic understanding of SQL and ability to navigate relational databases
Knowledge of remote support tools and basic networking principles
Strong verbal and written communication skills
Highly organized with excellent attention to detail
Ability to learn and adapt to new technologies quickly
Customer service experience preferred; must provide respectful, solution-oriented assistance
Troubleshooting experience and banking domain knowledge are advantageous This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact - in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

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