Shop Support Technician

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Shop Support Technician is responsible for supporting the fabrication, assembly, maintenance, and preparation of fire and life safety system components and equipment. This role ensures materials and equipment are job-ready, meet quality standards, and comply with applicable safety and regulatory requirements. This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Assist with the assembly and preparation of fire and life safety system components and materials.
• Inspect, clean, and prepare equipment and materials for field installation and service.
• Receive and organize materials and ensure proper storage within the shop.
• Maintain shop tools, equipment, and work areas in safe and working condition.
• Perform basic maintenance and repairs on tools and equipment as needed.
• Assist with loading and unloading materials and preparing job shipments.
• Follow work orders, instructions, and basic drawings to complete assigned tasks.
• Maintain a clean, organized, and safe shop environment.
• Follow all company safety policies and procedures.
• Other duties as assigned by management.
• Schedule appointments for clients, answer phones and track clients’ service records
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Answer telephones and respond to email inquiries in the office

Education/Qualifications:

• High school diploma or equivalent.
• 1+ years of mechanical, warehouse, or construction experience preferred.
• Basic knowledge of hand and power tools.
• Ability to read a tape measure and perform basic math calculations.
• Ability to lift 50+ lbs and perform physical tasks throughout the day.
• Strong work ethic and attention to detail.
• Ability to work in a team-oriented, fast-paced environment.
• Preferred: Experience in fire protection or life safety systems and familiarity with NFPA standards.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Ability to lift, carry, push, and pull 50+ lbs regularly.
• Frequent standing, walking, bending, and reaching.
• Ability to work in a shop environment with exposure to noise, dust, and varying temperatures.
• Use of hands and arms for handling tools, materials, and equipment.
• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.