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Program Manager / Implementation Lead (Ketryx )
Added 22 mins ago
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Puyallup Tribal Enterprises

Learning & Development Manager

Tacoma, WA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

POSITION SUMMARY:

Puyallup Tribal Enterprises (PTE) is seeking a Learning & Development Manager to join our dynamic team. This position will lead the development, implementation, and continuous improvement of learning programs, policies, operating resources, and learning systems across multiple companies. This position partners with leaders and subject matter experts to create consistent, practical, and scalable learning solutions that support onboarding, compliance, operational execution, manager development, employee growth, and organizational performance. The role oversees learning strategy and infrastructure while ensuring resources remain accurate, accessible, and aligned with company standards and business needs.

RESPONSIBILITIES:

Develop and execute an enterprise-wide learning and development strategy that supports the needs of multiple business units, locations, and employee groups
Assess organizational learning needs and establish priorities in partnership with business leaders, Human Resources, operations leaders, compliance partners, and subject matter experts
Design, develop, implement, and maintain onboarding, compliance, safety, operational, role-based, manager, and career development programs
Create and maintain policies, procedures, quality reference guides, job aids, facilitator guides, participant materials, and other performance support resources
Establish consistent learning standards, templates, development processes, and content governance across companies while allowing for business-specific requirements
Lead learning management system strategy and administration, including learning structure, content organization, assignments, learning paths, completion tracking, reporting, and user support
Manage the transition from decentralized training resources to a centralized, scalable learning platform and content library
Build role-based learning paths that support onboarding, proficiency, promotion readiness, career growth, and ongoing development
Develop annual compliance and refresher training plans and coordinate training updates when policies, requirements, systems, or operations change
Partner with leaders to identify skill gaps, performance-support needs, and opportunities to improve consistency, accountability, and employee effectiveness
Oversee or support trainers, facilitators, and subject matter experts by providing tools, standards, coaching, and clear expectations for training delivery
Coordinate training implementation across companies and locations while considering operational schedules, staffing, learner access, and business priorities
Measure training participation, completion, learner feedback, knowledge transfer, and program effectiveness; use results to improve learning solutions and report progress to leadership
Manage learning technology, training vendors, content-development resources, and assigned budgets in alignment with organizational priorities
Maintain current knowledge of learning practices, instructional design, compliance training, learning technology, and relevant operational requirements
Promote a culture of continuous learning, inclusion, accountability, and practical application
Champion PTE values and work to teach and promote them throughout PTE
Establish and maintain effective business relationships with all employees, vendors, business partners, government/regulatory entities, and communities in which we operate
Use all company resources efficiently to promote maximum results for PTE; maintain PTE equipment and assets to maximize return on investment
Strictly follow workplace safety measures; safeguard the welfare of all employees, guests, visitors, and business partners at all times; promptly report workplace risks, incidents, injuries, and near misses
Maintain strict confidentiality regarding all sensitive and proprietary business information and safeguard PTE assets at all times

REQUIREMENTS:

Minimum

Bachelor's degree in learning and development, instructional design, education, human resources, organizational development, business, or a related field; equivalent relevant experience may be considered
Valid driver's license and good driving record
Progressive experience developing and managing workplace learning, onboarding, compliance, operational training, and/or employee development programs
Experience designing instructor-led, virtual, online, and blended learning solutions
Experience administering or implementing a learning management system and using training data or reports to support decision making
Experience managing multiple projects, stakeholders, priorities, and deadlines across a multi-location or multi-business environment
Experience partnering with leaders and subject matter experts to translate business needs into practical learning solutions
Strong knowledge of adult learning, instructional design, facilitation, coaching, performance support, and training evaluation principles
Ability to develop an enterprise learning strategy while also producing clear, practical, employee-facing resources
Strong project and program management skills, with the ability to organize complex work and move multiple initiatives forward
Ability to balance company-wide consistency with the distinct operational and compliance needs of different businesses
Excellent written, verbal, presentation, facilitation, listening, and stakeholder-management skills
Ability to simplify complex policies, processes, and operational requirements into clear learning experiences and job aids
Proficiency with learning management systems, online course-development tools, Microsoft 365, reporting tools, and related business technology
Ability to analyze learning data, identify trends and gaps, and communicate meaningful recommendations to leadership
Ability to lead through influence, build trust across levels and functions, and manage differing priorities constructively
Ability to establish standards, maintain content accuracy, and apply strong attention to detail and version control
Ability to foster an inclusive learning environment and design resources for employees with varied backgrounds, roles, experience levels, and learning needs
Relates well to all people, diplomatic/gracious; builds good relationships without compromising results
Culturally sensitive and works well with the full diversity of our company and community
Uncompromising integrity and the ability to maintain strict confidentiality
Ability to occasionally work non-standard hours to accommodate business needs, including nights, weekends, and holidays
Ability to pass background check

Preferred

Professional certification in learning and development, instructional design, human resources, project management, or a related discipline
Experience in retail, convenience stores, fuel operations, food service, car wash, hospitality, or another multi-site operational environment
Experience leading trainers, facilitators, vendors, or cross-functional project teams
Experience developing policies, procedures, job aids, quality reference guides, and operational standards

ABOUT PUYALLUP TRIBAL ENTERPRISES

Puyallup Tribal Enterprises ("PTE") is the economic development arm of one of the largest Indian tribes in the Pacific Northwest. Socially, our objectives are to increase our land asset base for the Tribe and to create jobs and job training opportunities for tribal members. Economically, PTE is focused on leveraging our existing assets to generate above-market returns for the Tribe and our strategic partners. We manage a variety of industrial and commercial properties on the Puyallup Reservation, including lands in the City of Tacoma, City of Fife and unincorporated Pierce County, Washington. Tribal and Indian preference employer as required by law.

HOW TO APPLY: Submit an application online at:

https://apply.jobappnetwork.com/puyallup-tribal-enterprises/en

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More about this job

Skills

Process improvement
Onboarding
Regulatory compliance
Learning management systems
Reporting
Coaching
Confidentiality
Valid driver's licence
Decision making
Adult education
Program management
Stakeholder management
Microsoft 365
Attention to detail
Project management
Food service operations

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