Cashier/Guest Services

Benefits:

• Fun Environment
• Employee discounts
• Flexible schedule

Job Summary:

We call this position our Hospitality Hero! This person plays a key role in ensuring a smooth and enjoyable experience for guests by performing multiple duties in the front-of-house area. This position includes greeting guests, taking orders, delivering food, handling Point of Sale transactions, and ensuring a welcoming environment. A combination of excellent customer service, organizational skills, and multitasking ability is essential for this role.

Key Responsibilities:

Reception Duties:

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Guest Greeting and Seating:

• Greet guests with a friendly and professional attitude as they enter the venue.
• Answer phones, and assist guests with inquiries regarding services.

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Guest Experience:

• Provide information about menu items, daily specials, or promotions.
• Ensure a positive first impression by maintaining a clean and organized reception area.
• Communicate effectively with the kitchen and service staff regarding guest needs.

Food Runner Duties:

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Deliver Food to Guests:

• Retrieve prepared food from the kitchen and deliver it to the correct table or guest in a timely and efficient manner.
• Ensure that food is presented attractively and accurately, and check that the order is correct before delivery.
• Assist guests with any requests (e.g., additional condiments, drinks) during food delivery.

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Guest Interaction:

• Ensure that guests have everything they need for an enjoyable meal, such as utensils and napkins.
• Respond to any concerns or requests in a professional and friendly manner.

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Food Safety and Cleanliness:

• Ensure that food is delivered at the appropriate temperature and is handled in accordance with health and safety guidelines.
• Assist with keeping the dining area clean, including clearing empty dishes and wiping down tables.

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Cashier Duties:

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Process Transactions:

• Handle payments for food services and merchandise accurately and efficiently.
• Manage and maintain the register area, ensuring that it is organized and free of clutter.

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Order and Payment Assistance:

• Take customer orders when needed and accurately input them into the system.
• Provide assistance to guests during the checkout process, answering questions and ensuring they are satisfied with their experience.

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Sales and Promotion Support:

• Assist with promoting special offers, loyalty programs, or upsell additional items (e.g., drinks, desserts).
• Ensure that all payments are properly documented and accounted for.

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Additional Responsibilities:

• Assist with other duties as needed, such as restocking supplies, assisting with setup/cleanup, or running errands.
• Maintain cleanliness and organization in all areas of responsibility.
• Ensure the workplace is compliant with health, safety, and company standards.

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Skills and Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in customer service or hospitality is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm and efficient during busy periods.
• Knowledge of cash register systems or point-of-sale (POS) systems is a plus.
• Ability to work in a fast-paced environment and handle guest concerns with professionalism.
• Excellent attention to detail and organization skills.

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Physical Demands:

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry heavy trays or items (up to 30 lbs).
• Ability to bend, stoop, and reach when needed.

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Working Conditions:

• Work is performed in a fast-paced restaurant or entertainment environment.
• The position requires customer-facing interaction, and the work environment may be noisy or busy during peak hours.
• Flexibility to work evenings, weekends, and holidays as needed.

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