Technology Specialist I

Do you love solving tech puzzles and helping others navigate the digital world? Purple Wave is looking for a Technology Specialist I to provide top-notch support to our ever-growing Team. From troubleshooting computer hardware and software issues to delivering fast and effective solutions, you'll be the go-to expert ensuring our systems run smoothly. If you’ve got a passion for tech and possess strong diagnostic skills, we’d love for you to be a key player in our innovative team!

The Technology Specialist I will provide technical support to Purple Wave’s local and remote team members. This role will be required to respond to questions in person, over the phone, email, and through other written communications. This position will need to assess and diagnose computer hardware and software problems, and implement effective solutions. The successful Technology Specialist I should have a good knowledge of computer software and hardware systems, basic diagnostic skills, and excellent communication skills. Ultimately, a skilled Technology Specialist I provides essential support to end-users.

Responsibilities:

• Serve as the first point of contact for Tier I technical issues via in-person, phone, and remote support.
• Troubleshoot and resolve basic hardware, software, and network connectivity issues.
• Support employee onboarding and offboarding, including device imaging, setup, recovery, and account provisioning.
• Install, configure, and maintain desktop and laptop systems, printers, and peripheral equipment.
• Provide technical support for mobile platforms including iOS, Android, and Microsoft Surface devices.
• Assist with Field Tool hardware and application support under supervision.
• Maintain accurate IT asset inventory and ticket records using internal systems.
• Create and contribute to the initial drafting of internal IT documentation, checklists, and procedures.
• Educate users on common software tools, IT policies, and technology best practices.
• Ensure adequate security configurations are in place for software and hardware that comply with industry standards.
• Provide basic support for meeting rooms and conference technology.
• Maintain organized IT storage areas and workspaces.
• Follow all organizational IT security protocols and procedures.
• Escalate unresolved or complex issues to Technology Specialist II or III.
• Undertake additional assigned duties as requested.

Supervisory Responsibilities:

• None

Qualifications:

• High school diploma or GED required.
• 1–2 years of IT support experience or formal training in a related field.
• Basic knowledge of Windows, macOS, and mobile operating systems.
• Strong communication and interpersonal skills.
• Spanish speaking bi-lingual candidates are encouraged to apply.
• Candidates may be requested to complete position specific skills assessments.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.

Preferred Qualifications:

• CompTIA A+ or similar certification.
• Familiarity with ticketing systems (e.g., Jira, Freshservice).
• Experience supporting Google Workspace or Microsoft 365 environments.
• Recommended certification path:
• CompTIA A+
• Google IT Support Professional
• Microsoft Certified: Modern Desktop Administrator Associate.

Working Settings:

• Full-Time, Hourly, Non-Exempt, eligible for overtime.
• Office hours are 8am-5pm, Monday through Friday, overtime may be required to achieve due dates. Overtime is compensated in accordance with US Department of Labor requirements.
• Based in the Purple Wave headquarters in Manhattan, KS.
• Potential for 10% travel, should the need arise.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access various departments of a given location.

Compensation:

• Hourly rate varies based on experience and qualifications, but typically ranges from $21.63 per hour to $32.69 per hour and is paid bi-weekly.
• Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula. (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Monthly phone stipend in accordance with the Company’s cell phone policy, currently $120/month.
• Health insurance, Dental insurance, and Vision insurance.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Fully paid Short-Term Disability provided by the Company.
• Company-paid Life Insurance with options for supplemental coverage.
• 3 Weeks of PTO annually (details shared during onboarding).
• Employee Stock Purchase Program (ESPP) - Eligible to purchase company stock at a discount after 90 days of employment, with enrollment opportunities each May and November.