Operations Trainer

Operations Trainer Full time, salaried exempt

About the opportunity Every conversation matters. Your work can make one possible. A conversation can spark a friendship, open a career opportunity, or connect someone with the care they need. At ZP Connect, we help make those everyday connections accessible.

We provide American Sign Language interpreting, video relay services, live captioning, and communication technology that connect Deaf and hard-of-hearing people with the people and moments that matter - at home, at work, and on the go.

Our purpose brings together people with different talents, experiences, and perspectives. Whether you’re interpreting a conversation, developing technology, supporting customers, or helping our business run, your work contributes to greater communication access.

Bring your skills, ideas, and ambition to a team that values connection, inclusion, and innovation. Explore the opportunity below and apply to help us build a more connected world.

As an Operations Trainer, you will prepare interpreters to succeed in assigned programs, with a primary focus on Technical VRI training. You will adapt instruction, assess training completion and support curriculum and projects. This individual contributor role reports to the VI Learning Development Manager.

Employer: ZP Connect

Location and arrangement: Remote or company center; center-based work requires available office space.

Employment and schedule: Full time, salaried exempt; typically 40 hours weekly during normal business hours, with no fixed time zone tied to the role. Regular evening and weekend work is required as business needs change.

Travel: Rare travel, potentially for onboarding and occasionally thereafter, approximately once per year or less. Overnight stays may be required. What you will do

• Deliver training to new and current interpreters using approved curriculum, with a focus on Technical VRI and support for other interpreter programs.
• Lead remote classes and adapt instructional timing and methods to learner needs within program parameters.
• Conduct final training assessments and determine pass/fail outcomes, consulting managers on unclear or challenging results.
• Collaborate on curriculum, learning materials and assigned training projects; keep managers informed of progress and instructional challenges.
• Provide basic troubleshooting for platforms and applications used in training.
• Serve as a subject matter expert on company call processes and protocols.
• Assist with the development, coordination, and distribution of assessment materials and activities as directed. Rate interpreting assessments when available and after successful completion of applicable training.
• Provide VRS and VRI interpreting services.
• Provide ASL interpreting services on the VRS platform as needed during All Hands On Deck periods.

Qualifications and application Required qualifications

• VRS interpreting experience and teaching and/or mentoring experience.
• Fluency in American Sign Language (ASL) and English.
• Knowledge of VRS/VRI applications, relevant FCC regulations and remote learning tools; ability to use Microsoft Office and perform basic troubleshooting of training tools.
• Clear communication, organization and collaboration; professional and ethical conduct and the ability to model policy adherence.
• Hold national interpreting certification and active interpreting licenses for all states requiring licensure for this role at the time of hire. Maintain required certification and licenses throughout employment. Preferred qualifications Internal candidates are strongly preferred; internal applicants should have at least three months of ZP experience. External candidates may be considered. Additional preferences include VRS experience at ZP Connect, remote instruction experience and fluency in ASL, English and Spanish. Work requirements Work involves sitting or standing and viewing screens for most of the workday. Keyboarding varies with instruction and project work. Training and interpreting involve signing and speaking as appropriate to the program and audience. Accessibility and equal opportunity Essential functions may be performed with or without reasonable accommodation. For accommodation support, contact Human Resources ZP Connect is an Equal Opportunity Employer.