Administrative Support Technician

Department: General Services

Position Control Number: 0108-015

FLSA Status: Non-Exempt; position is eligible for overtime

Safety Sensitive Designation: This position is not designated as safety-sensitive.

Random Drug/Alcohol Test: No

Opening Date: November 3, 2026

Closing Date: November 15, 2026 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

An Equal Opportunity Employer

JOB SUMMARY: Responsible for the receipt and coordination of requests for telephone service within Pulaski County Departments, maintenance of budget accounts, and provision of clerical support.

ESSENTIAL JOB FUNCTIONS:

• Provides information to County departments concerning installation, maintenance, repairs, and costs of telephone equipment.
• Produces a monthly report of telephone service work completed.
• Prepares telephone directory listing for all County departments; sends to departments for approval; forwards approved list to the telephone company for publication.
• Receives and documents requests for any additions to, modifications of, or repair of telephone service to Pulaski County departments by completion of work orders.
• Prepares work orders for SBC telephone technician providing location, department number, contact person, and specific details of work to be performed.
• Forwards work orders to contracted telephone technician and files completed work orders.
• Maintains a computer spreadsheet record of telephone work orders received and work completed.
• Maintains a log of the number of lines installed, telephone numbers assigned to each department, data circuits, and voicemail boxes for each department.
• Informs telephone technician of emergency telephone service requests; obtains approval from the Comptroller prior to preparing work orders for emergency service.
• Orders and distributes telephone directories to County departments as needed by each department.
• Coordinates with the Purchasing Department and General Services personnel with the movement of surplus furniture.
• Answers the telephone, takes messages for the department, and provides information to the public.
• Receives report from department supervisors of all monthly activities; compiles information and forwards report to the Director of General Services.
• Receives requests for building maintenance and repairs; forwards to appropriate personnel.
• Composes and types correspondence as requested.
• Maintains key list; checks out keys and monitors return of keys for department vehicles and County buildings.
• Develops and maintains forms as needed for the department; maintains employee tool log.
• Provides department supervisors with forms and instructions for the preventative maintenance check of the County buildings and equipment including fire extinguishers, filters, etc.
• Prepares department payroll, vouchers for payment of invoices, paperwork for new hires, and monitoring of parking lots as a backup to the Administrative Assistant.
• Serves as Department representative on committees and attends meetings as requested such as the newsletter committee, training committee, computer system training, etc.
• Maintains computer files of utility usage and costs for County buildings.
• Opens, stamps, and distributes mail; copies invoices and emails to other departments.
• Conducts inventory of equipment and tools at various department storage locations.
• Dispenses County parking stickers for the Riverfront parking lot and maintains the records of stickers issued.
• Receives Garden Center plot rental payments; verifies amount with the receipt and forwards to Treasurer.
• Orders office supplies for the Garden Center; prepares vouchers to pay invoices from the Garden Center’s budget; maintains an annual budget for a garden center.
• Maintains all rental records, payments, and vouchers for the Garden Center; prepares for yearly audit of books and financial information.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Performs other related duties as required.

PERSONNEL SUPERVISED: None

WORKING CONDITIONS: Work is performed in a smoking-restricted office environment. Occasional trips to various work locations within Pulaski County are required.

MINIMUM QUALIFICATIONS:

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

•

• Good knowledge of general office procedures, practices, equipment, and terminology.
• Good knowledge of terminology related to telephone equipment and services.
• Good knowledge of word processing software and spreadsheet software.
• Some knowledge of basic bookkeeping and budgetary principles.
• Ability to communicate effectively in writing.
• Ability to compose reports and general correspondence from compiling notes and related information.
• Ability to establish and maintain a detailed record-keeping system.
• Ability to attend work regularly and reliably.
• Skill in the operation of and data entry into a computer system.
• Skill in the operation of a calculator.

PHYSICAL REQUIREMENTS:

•

• Digital dexterity is necessary for keyboard operation.
• Visual acuity is required for use of the computer.
• Ability to effectively communicate orally, both in person and by telephone.
• Ability to lift and carry loads up to 25 pounds.

EDUCATION AND EXPERIENCE:

Completion of high school or GED equivalency; considerable general clerical experience; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Requirements

Employment is contingent upon the successful completion of a criminal background check.

Regular and reliable attendance is an essential function of this position.