Archived listing. The details below describe a past opening.
POSITION SUMMARY
Under minimal supervision performs detailed office support and customer service within assigned department or division
Supervisor: JoAnn Tillman Unit: DHS Front Desk
This vacancy announcement may be used to fill multiple positions.
This vacancy announcement will close at midnight on Sunday, October 25, 2026 or once 40 applications have been received, whichever occurs first.WHAT YOU WILL DO
- Performs customer service and reception duties for the department or division; provides information; directs callers and visitors to the appropriate department or person; takes messages.
- Sets up and maintains office filing systems, files and records using unique identifiers and cross-referencing to avoid duplication; assembles information upon request; develops and maintains related forms and documents.
- Receives, sorts, distributes, and processes incoming or outgoing mail.
- Prepares information including binding, stapling, and copying; distributes packets to appropriate persons including mass mailings.
- Types a variety of standardized, routine documents and letters including but not limited to interoffice memos and administrative forms.
- Processes and monitors purchase orders, personnel requisitions, and maintenance requests.
- Orders, maintains, and distributes office supplies and/or equipment.
- Coordinates, schedules, and makes arrangements for training, meetings, events, tests, and/or similar activities.
- Scans and enters various information into databases.
- Distributes new and replacement Electronic Benefits Transfer (EBT) Quest Cards.
- Prepares various legal documents and letters including notices, subpoenas, and investigative reports, maintains court docket and communicates, delivers, and retrieves information to and from court.
- Executes large volumes of copying/scanning of files; ensures original documents are properly aligned and are within the guidelines of quality control.
- Proofreads, documents succeeding the imaging/scanning process and purges case records no longer needed in accordance with state rules, policies, and regulations; performs Quality Assurance for all paper and electronic files by ensuring data is accurate; assigns, enters, and issues unique record identifier and program assistance information into data repository (electronic/paper-based); validates application information is correctly obtained; corrects information errors in data repository.
- Folds, stuffs, and seals outgoing mail in accordance with United States Postal Service rules and regulations; receives, opens, sorts, and delivers incoming mail to various units/personnel within the department; prepares and receives packages from USPS and Federal Express, and signs for all incoming parcels.
- Responds to DHS Units: Protective Services, Adoption, Long-Term Care (LTC), and Child Support (IVD) regarding services requested.
- Accesses applications in Trails (Child Welfare tracking system) and utilizes common navigation features used to manage work in Trails; works with Child Welfare referrals and assessments for ongoing and/or short-term services; uses reports and seeks Trails helpdesk assistance when necessary; records, saves information, and closes cases in Trails when required.
- Executes large volumes of copying/scanning of files and ensures original documents are properly aligned and are within the guidelines of quality control; works with department Technicians in verifying that all data entries are entered correctly and communicates when information needs to be corrected; initiates IT help desk ticket to help troubleshoot system issues, errors, and/or data entry problems.
- Maintains and updates face sheets and creates and delivers labels to caseworkers; uses and maintains spreadsheets to contain caseworker requests and customer data.
- Assists with coverage of the Director’s Office and coverage of the Front Desk with EBT issuance as needed.
- Assists with coverage in other areas as needed.
- Performs other duties as appropriate or necessary for performance of the job.
WHAT YOU HAVE
EDUCATION:
- High School Diploma or GED equivalency required
EXPERIENCE:
- Minimum of two years of clerical experience required
LICENSES AND/OR CERTIFICATIONS:
- Valid driver’s license at the time of application and a valid Colorado driver’s license at time of hire required
SPECIAL REQUIREMENTS:
- Must successfully pass background check
WHAT PUEBLO COUNTY OFFERS
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
- Generous Vacation and Sick Leave Accrual
- Remote & Hybrid working opportunities
- County Retirement Program
- Autonomy to grow and find your career path with supportive leadership
- Truly inclusive and diverse environment
- Fitness Center (Historic Pueblo Courthouse Building)
- May be eligible for up to 12-weeks Paid Parental Leave Benefits (full-time employees)
Benefits
EMPLOYEE BENEFITS SUMMARY
2026 PAID HOLIDAYS
- New Year's Day - January 1st
- Day after New Year's Day - January 2nd
- Martin Luther King, Jr. Day - January 19th
- Memorial Day - May 25th
- Employee Appreciation Day - June 3rd
- Juneteenth Day - June 19th
- Independence Day (observed) - July 3rd
- Day before Labor Day - September 4th (Early Release at 12:00pm)
- Labor Day - September 7th
- Francis Xavier Cabrini Day - October 5th
- Columbus Day / Indigenous Peoples' Day - October 12th
- Veteran's Day - November 11th
- Day before Thanksgiving - November 25th (Early Release at 12:00pm)
- * Thanksgiving Day - November 26th
- * Day after Thanksgiving - November 27th
- * Christmas Eve Day - December 24th
- * Christmas Day - December 25th
- Day before New Year's Day - December 31st (Early Release at 12:00pm)
- One Personal Day (County employees will have one paid personal day off in 2026. This paid day off is to be chosen by the employee and approved by their Elected Official or Department Director.)
- = Regular Part-Time Employees who are scheduled to work on a 2026 Holiday will receive Holiday Pay for two (2) of the Holidays of their choice (marked with the single asterisk * above) as approved by their Elected Official or Department Director
- When a holiday falls on a Saturday, Friday will be celebrated as the County holiday
- When a holiday falls on a Sunday, Monday will be celebrated as the County holiday
- Early releases are at the discretion of the Elected Official or Department Director and may vary based on the operational needs of their offices/departments.
- All time off work taken by County employees for the days designated as Early Release shall be considered holiday time off for purposes "worked time" in determining Overtime in accordance with the Fair Labor Standards Act (FLSA).
- If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday
- The following time off types will not contribute to the daily or weekly overtime calculation: Unpaid Days Off, Unpaid Personal Days, and Unpaid Early Release Days.
- Any employee that is required to work by their supervisor on a designated Unpaid Day Off, a designated Unpaid Personal Day or during a designated Unpaid Early Release period shall be paid for work required and performed during such days and periods.
- No employee may work during an Unpaid Day Off, an Unpaid Personal Day, or during an Unpaid Early Release period without the express authorization of their supervisor. This Resolution contemplates and authorizes supervisors to direct work during Unpaid Days Off, Unpaid Personal Days, or Unpaid Early Release Periods for community safety and County government essential activities such as snow removal, social worker visits for child welfare and other family emergencies, response to emergency calls by facilities and fleet employees, and required court appearances by County employees.
- For weeks in which an Unpaid Day Off or an Unpaid Early Release takes place, County Exempt employees are designated as Non-Exempt employees under the Fair Labor Standards Act. Those employees so designated will be required to clock in and out of work via email to their Director for all days worked during weeks that include an Unpaid Day Off.
- No employees shall be permitted to work over 40 hours during a week that includes an Unpaid Day Off or an Unpaid Early Release without the express written authorization of their Director or Elected Official.
*** The above 2026 Holiday Schedule Resolution was originally approved by the Board of County Commissioners on December 15th, 2025 and then revised on February 12th, 2026 & March 12th, 2026*** ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DEPARTMENTS SCHEDULED TO WORK ON HOLIDAYS
Due to operational requirements, some employees will be required to work on holidays. The employee must take the holiday by the end of the month following the holiday at a date approved by their Elected Official or Department Director
SICK LEAVE
Regular full-time employees accrue eight (8) hours per month with a maximum accrual of 960 hours.
VACATION LEAVE
- Upon initial date of hire: earn eight (8) hours per month with a maximum accrual of 144 hours.
- After 5 years: earn twelve (12) hours per month with a maximum accrual of 216 hours.
- Ater 10 years: earn sixteen (16) hours per month with a maximum accrual of 288 hours.
RETIREMENT All Regular Full-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1) month of continuous employment. A pre-tax deduction of 8.25% will be deducted from the employee's monthly pay.
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EMPLOYER MEDICAL CONTRIBUTION
Pueblo County's contribution toward the purchase of your benefit options on a tiered approach and based on which medical plan you elect.
If Benefit Selections:
- Are greater than the employer contribution dollar amount, the difference is deducted from paycheck
- Are equal to the employer contribution dollar amount, there is no effect on pay
- Are less the employer contribution dollar amount, additional pay or cash back is not optional
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ MEDICAL INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional) Medical, Dental, & Vision Rates are for the 2026 Plan Year (effective January 1st, 2026)
HIGH DEDUCTIBLE HEALTH PLAN
Employee Only Employee + 1 Family Plan Cost $823.00 $1,543.00 $2,12900 Employer Contribution $852.00 $1,428.00 $1,938.00 Employee Contribution $-29.00 $115.00 $191.00
PPO Employee Only Employee + 1 Family Plan Cost $889.00 $1,713.00 $2,351.00 Employer Contribution $860.00 $1,453.00 $1,969.00 Employee Contribution $29.00 $260.00 $382.00
HMO/Ded Employee Only Employee + 1 Family Plan Cost $999.00 $1,926.00 $2,661.00 Employer Contribution $876.00 $1,484.00 $2,014.00 Employee Contribution $123.00 $442.00 $647.00
LOW HMO
Employee Only Employee + 1 Family Plan Cost $1,038.00 $2,002.00 $2,768.00 Employer Contribution $881.00 $1,495.00 $2,030.00 Employee Contribution $157.00 $507.00 $738.00
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DENTAL INSURANCE - AMERITAS (optional)
Employee Only Employee + 1 Family Plan Cost $27.00 $60.00 $91.00 Employer Contribution $7.00 $17.00 $25.00 Employee Contribution $20.00 $43.00 $66.00
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VISION INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional)
Employee Only Employee + 1 Family Plan Cost $6.00 $12.00 $19.00 Employer Contribution $0.00 $0.00 $0.00 Employee Contribution $6.00 $12.00 $19.00
Note: There is no Employer Contribution to Vision Insurance
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LONG TERM DISABILITY - THE STANDARD (required) Coverage pays 60% of your wages up to $4,800 with a 90-day waiting period.Your monthly cost = (monthly pay)/100 x 0.410
BASIC LIFE AND AD&D BENEFIT (required) Employees are required to purchase the basic option for $3.10, however, they may elect to purchase additional coverage.
FLEXIBLE SPENDING ACCOUNT (optional) This benefit allows you to pay for certain expenses (medical and/or dependent care needs) with "pre-tax" dollars. You specify the dollar amount you would like deducted from your monthly paycheck (minimum of $25), then when you incur an eligible expense, you pay it. Then you submit a claim form and original receipt for reimbursement. Note: According to IRS rules, any funds left in your FSA account(s) at the end of the year cannot be returned to you. They are considered "use or lose" funds.
ADDITIONAL INSURANCES/BENEFITS (optional)
- Optional Life Insurance
- Spouse/Dependent Life Insurance
- Other Self-Funded Retirement Plans
*** These are post-tax benefits. ***
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Any questions? Please contact our Human Resources Department at: hr@pueblocounty.us