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Added 55 mins ago
Vacation/Shift Relief Operator (Shipping/Warehouse)-Lak Dairy
Publix Super Markets, Inc.
Lakeland, FL
Added 1 hour ago
Order Checker, AM, Low Velocity - Greensboro
Publix Super Markets, Inc.
McLeansville, NC
Added 4 hours ago
Forklift/ Palletizer Operator, PM - Dacula - Dairy
Publix Super Markets, Inc.
Dacula, GA
Added 4 hours ago
Forklift/ Palletizer Operator, AM - Dacula - Dairy
Publix Super Markets, Inc.
Dacula, GA
Added 5 hours ago
PS
Warehouse Selector - Jacksonville
Publix Super Markets, Inc.
Jacksonville, FL
- $19.28 to $24.1 USD / hour
Added 5 hours ago
Warehouse Person - Jacksonville
Publix Super Markets, Inc.
Jacksonville, FL
Added 20 hours ago
Order Checker, AM, Low Velocity - Boynton Beach
Publix Super Markets, Inc.
Boynton Beach, FL
Added 20 hours ago
Transportation Tracking Coordinator - Lakeland
Publix Super Markets, Inc.
Lakeland, FL
Added 21 hours ago
Cafeteria Supervisor B - Dacula
Publix Super Markets, Inc.
Dacula, GA
Added 22 hours ago
Process Operator PM, Deli - Lakeland
Publix Super Markets, Inc.
Lakeland, FL
Added 22 hours ago
Blow Mold Operator, PM, Dairy - Dacula
Publix Super Markets, Inc.
Dacula, GA
Added 22 hours ago
Environmental Sanitor, AM - Fresh Kitchen - Deerfield
Publix Super Markets, Inc.
Deerfield Beach, FL
Added 22 hours ago
Sr Software Engineer - Labor Management Time & Attendance (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
Added 23 hours ago
Admin Assistant to Divisional VP, Retail Operations - Charlotte
Publix Super Markets, Inc.
Charlotte, NC
Added 1 day ago
Intermediate Software Engineer-Vendor Portal & Loss Prevention -Hybrid
Publix Super Markets, Inc.
Lakeland, FL
Added 1 day ago
Pre-Assembly Worker, Overnight, Fresh Kitchen - Deerfield
Publix Super Markets, Inc.
Deerfield Beach, FL
Added 1 day ago
Subkit Operator, AM, Fresh Kitchen - Lakeland
Publix Super Markets, Inc.
Lakeland, FL
Added 1 day ago
Hourly Support 3 - Payroll Clerk, Deli - Lakeland
Publix Super Markets, Inc.
Lakeland, FL
Added 1 day ago
Refrigeration Technician 2, Facilities - Polk County, FL
Publix Super Markets, Inc.
Lakeland, FL
Added 1 day ago
Dock Person - Lakeland Non-Refrigerated
Publix Super Markets, Inc.
Lakeland, FL
Added 1 day ago
Process Safety Management Coordinator, Industrial Maint. - Lakeland
Publix Super Markets, Inc.
Lakeland, FL
Added 2 days ago
PS
Warehouse Selector, Refrigerated - Dacula
Publix Super Markets, Inc.
Dacula, GA
- $20.24 to $25.3 USD / hour
Added 2 days ago
PS
Warehouse Selector, Non-Refrigerated - Dacula
Publix Super Markets, Inc.
Dacula, GA
- $20.24 to $25.3 USD / hour
Added 2 days ago
Fuel Operator, Am, Garage - Miami
Publix Super Markets, Inc.
Boynton Beach, FL
Added 2 days ago
PS
Warehouse Selector, Part-Time - Greensboro
Publix Super Markets, Inc.
McLeansville, NC
- $24.1 USD / hour
- Part-time

Publix Super Markets, Inc.

Associate Tech Support Analyst - 3rd Shift

Lakeland, FL, United States

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Job details

Posting language: English

Original job description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states.

From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.

Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs - build the future of technology at Publix.

As an Associate Tech Support Analyst, you will provide first and second-level support for the retail and corporate environments for hardware and software applications. Your schedule may vary based on the business need and depend on the team you are selected for. This position is for 3rd shift and the work schedule after the initial training period will typically be between the hours of 9:00pm – 7:30am. Shifts will be 10-hours, four days per week.

Why Join Us?

Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
Empowered Culture: We value autonomy, creativity, and continuous learning - your ideas shape the future of technology in our organization.

Your Impact:

Answer phones and log incidents for the calls received.
Perform first level problem determination/support via the phone for store/corporate hardware and software application problems.
Monitor alerts for hardware and software applications and take appropriate actions.
High school diploma or equivalent
One or more years of customer service and/or phone support experience
Strong analytical and problem-solving skills with attention to detail
Ability to handle stressful situations in a professional manner.
Professional telephone etiquette
Ability to handle a high volume of work accurately with frequent interruptions.
Ability to work varying shifts and weekends.
Excellent attendance and punctuality record
Current or previous Publix retail experience
Familiarity supporting Microsoft Windows Servers

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

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More about this job

Skills

Customer service
Problem solving
Attention to detail
Handle stressful situations
Microsoft Windows

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