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Commissioning Project Manager
IREN
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The Commissioning or Cx Project Manager owns commissioning for one IREN campus from contract input through Level 5 integrated systems testing and turnover to Operations, and is the senior…
Added 1 min ago
Station Performance Manager
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Stockton
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Added 1 min ago
Commercial Operations Manager
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…between teams, processes, and systems. The Commercial Operations Manager leads cross-functional initiatives from intake to delivery, setting priorities, owners, timelines, and risks, and…
Added 1 min ago
AU
Colorado Roads & Highways Project Manager
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United States
- $120,000 to $160,000 USD / year
…our Denver, CO team as a Colorado Roads & Highways Project Manager. In this role, you will apply technical expertise and project management experience to manage roadway design teams on a…
Added 1 min ago
Nurse Manager II - Nursing Professional Development (NW Hospitals & ASCs)
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…practice models; leading the implementation of patient care delivery systems and practice standards in several locations; delegating tasks related to the investigation and resolution of…
Added 2 mins ago
Manager, Data Steward
CHANEL
NY
CHANEL is seeking a Manager, Data Steward to join our Corporate Data team within the broader Digital and Client Experience organization. This position is based on site in New York City.…
Added 3 mins ago
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Construction Project Manager
Actalent
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- $70 to $80 USD / hour
Job Title: Construction Project Manager Data Center Controls & CommissioningJob DescriptionThis role leads complex data center and other mission-critical construction projects with a strong…
Added 3 mins ago
Certified Project Manager IV/Sr.
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The individual in this role will manage both technical and organizational change management workstreams, ensuring smooth transition to operational delivery units. The Project Manager will…
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Program Manager - Electric Utilities
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The Program Manager will guide and mentor the team through all phases of program planning, development, and execution, establishing priorities, balancing workloads, allocating resources,…
Added 5 mins ago
Assistant Project Manager II
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…Inc. company (NYSE: PWR) is looking for an Assistant Project Manager II (APM II) will assist/support the Project Manager (PM) on project tasks as assigned, follow-up on deliverables, and…
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EKG Tech I
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Performs electrocardiography studies on all patient populations served. Maintains communication between physicians, nursing and other departments as part of the health care delivery team.
Added 6 mins ago
Manager, U.S. Benefits
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Implementation and execution of program design recommendations, including amendments to the plans, communications to employees and coordination with applicable vendors
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Implementation Manager
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- $72.92 to $108.09 USD / hour
Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and…
Added 7 mins ago
Senior IT Project Manager – HCM Transformation - Portland, OR
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Partner with stakeholders to ensure delivery outcomes align with program goals and business expectations.
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SAP Program Manager – Lead
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The ideal candidate is an experienced technology program manager who understands how SAP development teams operate and can effectively manage delivery across business and technical…
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Head Universal Banker - Reston Branch
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The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.…
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Head Universal Banker - Merrifield Branch
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The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.…
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Supplier Quality Supervisor
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…automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much…
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Sr Project Engineer-Agency/CM
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…seeking a Sr. Project Engineer-Agency/CM to assist the Project Manager in establishing, distributing and routing plans. The Senior Project Manager - Agency/CM leads the overall direction,…
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Group Product Manager, Privacy
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As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 10 mins ago
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Construction Superintendent
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Boise, ID
- $110,000 to $140,000 USD / year
Manage procurement planning and material logistics for timely delivery, storage, and availability
Added 12 mins ago
Sourcing Manager
Anord Mardix (USA) Inc
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Reporting to the Supply Chain Manager the Sourcing Manager, will be part of the global sourcing organization responsible for driving supplier development, sourcing strategy, and supply…
Added 12 mins ago
Partnership Manager, Connected Warfare
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This role sits at the intersection of business development, technical integration, account management, and delivery. You will own critical partner relationships end-to-end, driving tangible…
Added 13 mins ago
Utilization Management RN
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Enjoy evaluating, analyzing, and reporting trends in utilization changes in all healthcare delivery areas.
Added 13 mins ago
A
Senior Technical Success Manager, Emerging Enterprise - East
Amplitude
Remote, United States
- $168,000 to $252,000 USD / year
The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency…

Public Partnerships LLC

Supervisor 1, Operations Program Support

United States

Compensation: $70,000-$75,000

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Job details

Pay: Compensation: $70,000-$75,000
Experience: Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.
Posting language: English
Posted: Nov 3, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business. Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

Duties & Responsibilities:

Role Overview The Ops Program Support Supervisor is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Program Support and Outreach specialists providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.

Team Supervision: Oversee a team of Program Support and Outreach Specialist, providing guidance, coaching, and feedback to ensure high levels of performance and quality of service.
Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback.
Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals
Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction.
Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training.
Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction.
Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations
Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support.
Collaboration: Work closely with other departments (e.g., Operations, Registration, Compliance) to address client needs and improve the overall client experience.
Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.

Required Skills:

Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions.
Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction.
Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus.
Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.

Qualifications:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.

Compensation: $70,000-$75,000

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Customer service
Manage a team
Coaching
Performance management
Evaluate employees work
Give constructive feedback
Team leadership
Onboarding
Process improvement
Quality assurance
Regulatory compliance
Scheduling
Manage time
Reporting
Collaboration
Leadership
Problem solving
Communication skills
Organizational skills

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