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Senior Executive
Matrix Research, Inc.
Beavercreek, OH
…continue the company's current growth trajectory. Experience as a Program/Project manager, executive, or site lead with 20 - 25 years of experience required. Candidate must be a US citizen…
Added 1 min ago
GL
Aesthetic Business Manager - Ann Arbor, MI
Galderma Laboratories, LP
Ann Arbor, MI
- $80,000 to $100,000 USD / year
The role of the Aesthetic Business Manager will implement sales/direct sale plans and processes to maximize sales opportunity through promotion and sale of technical and/or nontechnical…
Added 1 min ago
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Assistant Planning Director
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Saratoga Springs, UT
- $93,396 to $112,075 USD / year
…position within the Planning & Zoning Division and provides technical and managerial guidance to planning staff. The position assumes responsibilities delegated by the Planning Director and…
Added 2 mins ago
Construction Manager
Stantec
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Stantec’s Water/Wastewater business is looking for a talented Construction Manager focused on the planning and engineering design of infrastructure projects who wants to be part of a…
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Apprenticeship Program Coordinator
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Columbia, SC
Walker White Mechanical is seeking an Apprenticeship Program Coordinator to lead and expand our workforce development initiatives while supporting the next generation of skilled trades…
Added 3 mins ago
Technical Program Manager
Illinois Tool Works
Norwood, MA
The Technical Program Manager (TPM) is responsible for leading and delivering a portfolio of technical and engineering development projects within the Instron Static organization. This role…
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Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
HDR is seeking a Professional Services Manager to lead our team in the Nebraska/Iowa area.
Added 2 mins ago
Administrative Assistant
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…disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or…
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Assistant Director of Public Works
City of Copperas Cove
Copperas Cove, TX
Provides technical advice and planning information to the Public Works Director, City Manager and City Council, the Planning and Zoning Commission, the Zoning Board of Adjustment, and the…
Added 4 mins ago
Assistant Manager Retail Arlington
Goodwill of Greater Washington
Arlington, VA
…or overnights, and bonus potential. Be a decision maker and lead a team while improving your…
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Manager, Data Engineering
loanDepot
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Lead implementation of CDC, LakeFlow, streaming, batch and API integration patterns.
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OUTDOOR ACTIVITIES MANAGER
SPRING ISLAND CLUB
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…tradition, and meaningful connection. The Outdoor Activities Manager is responsible for the leadership, care, and thoughtful evolution of the club’s Outdoor Activities program, with…
Added 5 mins ago
Regional Commercial Sales Manager
Atlantic Squared Supply LLC
Cumming, GA
Mid-Atlantic Roofing Supply is hiring a Regional Commercial Sales Manager (RCSM) to lead its commercial roofing business in the Carolinas. You will own revenue growth, margin, contractor…
Added 5 mins ago
Workflow & Reporting Manager
Alteva RCM
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The Workflow & Reporting Manager serves as the operational and analytical leader of the Advocacy department. This role owns workflow performance visibility, the department’s reporting and…
Added 6 mins ago
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IT Manager
AC & T CO INC
Hagerstown, MD
- $95,000 to $130,000 USD / year
GENERAL SUMMARY: AC&T is seeking an experienced and motivated IT Manager to oversee the company's information technology operations, systems, and infrastructure. This individual will be…
Added 6 mins ago
Senior IT Manager
LegalZoom
Austin, TX
Help shape a smoother, smarter technology experience for every employee. As Sr IT Manager, you’ll lead a nimble team and guide the tools and services people rely on every day from workplace…
Added 7 mins ago
Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
HDR is seeking a Professional Services Manager to lead our team in the Nebraska/Iowa area.
Added 7 mins ago
Administrative Assistant
HDR
Seattle, WA
…disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or…
Added 8 mins ago
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Aesthetic Business Manager - Ann Arbor, MI
Galderma Laboratories, LP
Ann Arbor, MI
- $80,000 to $100,000 USD / year
The role of the Aesthetic Business Manager will implement sales/direct sale plans and processes to maximize sales opportunity through promotion and sale of technical and/or nontechnical…
Added 8 mins ago
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Engineer VII - Senior Project Manager
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- $140,000 to $170,000 USD / year
RailPros has an immediate need of a Senior Civil Project Manager to join our outstanding team of engineering professionals. We are looking for a senior civil project manager with…
Added 11 mins ago
Senior Project Manager - Commercial
Cupertino Electric, Inc.
San Jose, CA · Greater San Francisco Bay Area, CA
…establishing team member roles and responsibilities and take the lead in defining the structure and communication expectations to ensure efficient work and progression. The Senior Project…
Added 11 mins ago
Altra: Footwear Developer II
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…development standards, optimizing fit and comfort, providing technical solutions, meeting cost targets, and ensuring product…
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Area Manager - (Houston, TX)
NovaSource Power
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Manage the Plant in accordance with the O&M agreement. Manage the various components of the PV power plant management program as they relate to day-to-day operations and maintenance at PV…
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Technician II - (Sidney, IL)
NovaSource Power
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Will report to most senior site manager or supervisor depending on site organizational structure.
Added 12 mins ago
Automation Training Manager – Oil & Gas
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Keystone Clearwater Solutions is seeking an Automation Training Manager based at our Triadelphia, WV automation facility. This position will lead the development, coordination, and delivery…

Public Partnerships LLC

Supervisor 1, Operations Program Support

United States

Compensation: $70,000-$75,000

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Job details

Pay: Compensation: $70,000-$75,000
Experience: Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.
Posting language: English
Posted: Nov 3, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business. Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

Duties & Responsibilities:

Role Overview The Ops Program Support Supervisor is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Program Support and Outreach specialists providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.

Team Supervision: Oversee a team of Program Support and Outreach Specialist, providing guidance, coaching, and feedback to ensure high levels of performance and quality of service.
Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback.
Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals
Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction.
Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training.
Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction.
Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations
Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support.
Collaboration: Work closely with other departments (e.g., Operations, Registration, Compliance) to address client needs and improve the overall client experience.
Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.

Required Skills:

Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions.
Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction.
Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus.
Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.

Qualifications:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.

Compensation: $70,000-$75,000

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Customer service
Manage a team
Coaching
Performance management
Evaluate employees work
Give constructive feedback
Team leadership
Onboarding
Process improvement
Quality assurance
Regulatory compliance
Scheduling
Manage time
Reporting
Collaboration
Leadership
Problem solving
Communication skills
Organizational skills

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