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Project Manager
The Ohio State University
United States
The Project Manager will be the driving force behind the execution of several significant workstreams at the Chase Center, including the execution of a federally funded teacher professional…
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Senior Manager of Program Finance & Pricing
Astrolab
Hawthorne, CA
- $170,000 to $190,000 USD / year
We are seeking a Senior Manager, Program Finance & Pricing to lead the Finance partnership for major programs and new business opportunities. This role will own program financial…
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Licensed Optical Manager - STORE NAME
Warby Parker
Peachtree City, GA
● Support general store systems, inventory databases, and business operations
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Sales Supervisor - Ross Park Mall
Warby Parker
Pittsburgh, PA
● Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
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Security Officer Flex Screening Operations
Allied Universal
Easton, PA
- $20.12 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 min ago
LH
Production Supervisor
Lactalis Heritage Dairy Inc
Walton, NY
- $75,000 to $85,000 USD / year
…key role in providing supervision and leadership to deliver business results and operational improvements. Under direction of the Production Manager, the Production Supervisor is…
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Manager of Residential Operations
ACCESSPOINT RI
CRANSTON, RI
The Manager of Residential Quality and Operations oversees the quality, regulatory compliance, and daily operational effectiveness of AccessPoint RI’s Residential Program, including…
Added 1 min ago
Delivery Driver
Keystone Automotive Industries
3046 Romulus, MI
…spreadsheets, databases, and Powerpoint presentations to support business…
Added 1 min ago
KA
Delivery Driver
Keystone Automotive Industries
3022 Halethorpe, MD
- $20 USD / hour
…spreadsheets, databases, and Powerpoint presentations to support business…
Added 2 mins ago
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Full-Time Hourly Assistant Manager - $19.50 hr, Free Movies, Full Benefits Package - Requires Open Availability
Regal
Mt. Juliet, TN
- Full-time
Summary: The full-time Assistant Manager is a full-time hourly employee whose primary function is the operation and supervision of a theatre and its employees, and to act as a…
Added 2 mins ago
Information System Security Officer (ISSO)
CACI
Annapolis Junction, MD · MD · Jessup
CACI is seeking an experienced Information Systems Security Officer (ISSO) to support cybersecurity operations, risk management, and compliance activities within a Department of Defense…
Added 2 mins ago
Technical Program Manager III, AI Transformation, Google Cloud
Google
Mountain View, CA
We are driving an organizational transformation of program management by modernizing workflows, embedding AI at the core of our operations, and engineering 'AI first' platforms. To support…
Added 2 mins ago
Associate Director of Facilities – HVAC Operations
SUNY - Cortland
NY
The Associate Director of Facilities–HVAC Operations provides technical leadership for the operation, maintenance, troubleshooting and optimization of campus HVAC and mechanical systems.…
Added 3 mins ago
Quality Manager
Amwins
2550 West Tyvola Road Suite 600 Charlotte, NC
Amwins is seeking an adaptable, driven, and detail-oriented Quality Manager to join our Client Services Team (CST) Operations team. This role will oversee a team of Quality Analysts,…
Added 3 mins ago
Clinical Manager - Oncology - Roper Hospital
Roper St. Francis Healthcare
Charleston, SC
The Clinical Manager directs operations of the clinical area, clinical outcomes, customer satisfaction, marketing, customer experience and fiduciary responsibilities, of one or more units.…
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AI and Legal Operations Manager
WS Development
Chestnut Hill, MA
- $100,000 to $125,000 USD / year
WS Development is looking for an AI and Legal Operations Manager to strengthen and modernize the legal team’s operations by leading legal and cross-functional projects, managing the intake,…
Added 4 mins ago
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Branch Engagement Banker (Platform Sales)
OceanFirst Bank
New York, NY
- $54,260 to $69,470 USD / year
Assists the Branch Manager in contributing to the continuous growth of the branch by actively identifying new business development opportunities. Solicits new business and consumer loan…
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Manager II, Logistics Operations - (M2)
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Austin, TX · Austin
Oversees daily inbound receiving dock operations, ensuring timely unloading, inspection, verification, and system receipt of incoming materials while maintaining safety and quality…
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Quality Manager I
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United States
The Quality Manager I is responsible for implementation, improvement and execution of the Quality management systems (QMS) and project specific quality program requirements. They ensure…
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Manager, Field Process & Systems
Okta
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…member of this team, you will work alongside experts in revenue operations, enterprise systems, and GTM strategy to ensure our tools and workflows allow our field organization to execute…
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Fleet Systems Coordinator
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…and development. We work at the nexus between government and business and are privileged to make connections that support both…
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Accounting Manager
Aston Carter
Tualatin, OR
- $49.03 to $62.5 USD / hour
…fast-paced environment while helping support the financial operations of a growing, industry-leading organization. If you're looking to make an impact and advance your accounting career, we…
Added 5 mins ago
Assistant Housekeeping Manager
at Marriott
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
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Sr. Clinical Supply Chain Manager
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The Sr. Clinical Supply Chain Manager is a senior, hands-on, study supply lead responsible for the strategy, start-up, execution, and lifecycle management of global clinical supplies, with…
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Sr. Finance Manager
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The Americas P&ES Finance Manager will be responsible for driving the TX Upgrades income financial pacing and reporting the cycle-over-cycle progression to the Pole FP&A and Ops Leaders.…

Public Partnerships LLC

Supervisor 1, Operations Program Support

United States

Compensation: $70,000-$75,000

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Job details

Pay: Compensation: $70,000-$75,000
Experience: Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.
Posting language: English
Posted: Nov 3, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business. Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

Duties & Responsibilities:

Role Overview The Ops Program Support Supervisor is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Program Support and Outreach specialists providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.

Team Supervision: Oversee a team of Program Support and Outreach Specialist, providing guidance, coaching, and feedback to ensure high levels of performance and quality of service.
Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback.
Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals
Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction.
Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training.
Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction.
Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations
Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support.
Collaboration: Work closely with other departments (e.g., Operations, Registration, Compliance) to address client needs and improve the overall client experience.
Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.

Required Skills:

Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions.
Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction.
Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus.
Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.

Qualifications:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.

Compensation: $70,000-$75,000

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Customer service
Manage a team
Coaching
Performance management
Evaluate employees work
Give constructive feedback
Team leadership
Onboarding
Process improvement
Quality assurance
Regulatory compliance
Scheduling
Manage time
Reporting
Collaboration
Leadership
Problem solving
Communication skills
Organizational skills

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