Technical Administration I, Software

Position Title:

Technical Administration I, Software

Department:

Infrastructure & Operations

Corporate Area:

PBS Technology

Status:

Regular, Full time Exempt

Manager Title:

Sr. Director, Support Services

Position Overview:

The Technical Administration I, Software position is in the Solution Center, part of the Infrastructure & Operations department, in the Software Development & Operations group of the PBS Technology corporate area at PBS, which is led by the CTO. The Infrastructure & Operations department is responsible for Compute, Network, Messaging, Storage, Virtualization, Service Desk, Desktop Applications, SaaS Applications, Mobile, Cyber Security Operations, Telephony and Disaster Recovery. The Solution Center provides prompt and accurate support for most areas of responsibility of the Infrastructure & Operations group and ensures the availability and reliability of the desktop platform in a mixed Microsoft Windows and Apple Mac OS X computing environment.

Key responsibilities will include, but are not limited to:

User Support

• Answer requests in a courteous, empathic manner, with appropriate urgency
• Communicate and coordinate with users and all involved in resolving issues
• React promptly to escalated support requests and incidents
• Administer and audit account creation for systems of responsibility
• Maintain, monitor, and support assigned systems of responsibility

Service Desk Operations

• Provide technical support and administration for IT systems to include support for servers, computers, laptops, mobile devices, and peripherals
• Troubleshoot problems by analyzing root causes and evaluating multiple solutions
• Participate in planning and coordination of multiple critical initiatives and resolve complex hardware, software, and connectivity problems
• Support multiple applications to ensure integrity and accessibility
• Report security issues to appropriate product managers and ensure security requirements are adhered to
• Assist with the execution of special projects
• Coach junior staff on procedures, technology, and effective communications
• Other duties as assigned

Requirements for success:

• Bachelor’s Degree in Computer Science, Information Technology, or related field, or equivalent combination of education and/or work experience.
• 4 or more years of related technology work experience
• Experience supporting Windows and Mac OS X in an enterprise environment.
• Industry certifications are desirable: MCITP, ACMT, CCNA, CCT

Technical Skills & Abilities

• Knowledge of industry leading practices in Technical Administration of on premise and cloud solutions
• Extensive knowledge of the latest OS versions of Microsoft Windows and Apple Mac OS
• Extensive knowledge of Microsoft Office 365
• Extensive knowledge of Active Directory and Group Policies
• Ability to Install, configure, upgrade, migrate and troubleshoot hardware and software compatible with Windows and Macintosh operating systems in development, staging, and production environments in moderately complex situations
• Ability to automate processes through scripting
• Ability to validate the desired end-result sought by the users
• Extensive knowledge of SSO and 2FA, VoIP, and MDM
• Experience with OneDrive, Box.com, EDR, Bomgar, Intune, Jamf, PowerShell, Slack, FreshService, Office 365, Cisco Call Manager, PDQ Deploy and PDQ Inventory

Skills & Competencies:

• Must have excellent customer service and strong written and verbal communication skills
• Excellent problem-solving skills
• Ability to adapt to new goals and practices within a dynamic work environment
• Must be detail-oriented with good organizational skills and the ability to advance multiple projects simultaneously.
• Ability to collaborate as a team player with all levels of staff and external stakeholders.
• Proactively stays current in requisite skills within job scope and incorporates knowledge and other feedback into assigned work.
• Consistently demonstrates respect for inclusion, diversity, and ethics
• Ability to work independently

The base pay range for this position at the beginning of employment is expected to be between $80,000/year to $85,000/year. The actual base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements for eligible employees, including: (i) eligibility for discretionary bonuses; (ii) various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance; (iii) identity protection program; (iv) employee assistance program; (v) financial and retirement savings benefits including the PBS Retirement Plan 403(b); (vi) paid time off (17 days per year), paid sick time benefits (12 days per year), paid parental leave (60 days / 12 weeks ), and paid holidays (12 days per year). Details of these benefit plans will be provided upon request. The application window for this position is expected to close on 11/9/2026.

If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify the base hourly rate/salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.