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PSI Services, LLC

Test Proctor

West Springfield, MA, United States

Wage & Benefits: $15.30/hour + Full Benefits

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Job details

Pay: Wage & Benefits: $15.30/hour + Full Benefits
Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Test Center Administrator (TCA)

Location:1111 ELM STREET, SUITE 32A, West Springfield, MA 01089

Wage & Benefits: $15.30/hour + Full Benefits

Schedule: Full Time: Mon/Thurs/Fri/Sat - (8a-5p, close)

About PSI

Join PSI – A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About the Role

As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

Welcome test takers and explain testing procedures clearly. Verify IDs and maintain strict exam security protocols. Set up workstations and troubleshoot technical issues with internal teams. Supervise exams and ensure compliance with PSI policies. Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations). Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center. Provide support for test takers with accessibility needs.

Knowledge, Skills and Experience Requirements

High school diploma or equivalent. US citizenship is required. Customer service experience preferred (training provided). Strong communication skills and attention to detail. Ability to remain calm under pressure and handle sensitive situations. Basic computer skills; Microsoft Office experience is a plus. Physical ability to stand/walk for up to 40% of your shift. Commitment to exam security and compliance.

Benefits & Perks

Competitive pay + comprehensive benefits (medical, dental, vision). Paid time off and retirement plans (401(k), pension). Flexible scheduling and work-life balance. Career development and training opportunities. Wellness programs and global initiatives. Volunteer opportunities and community engagement.

Why You’ll Love Working Here

At PSI, you’re more than an employee - you’re part of a global team making a real impact. We value integrity, growth, and purpose. If you’re ready to join a company that invests in your future, apply today!

#CB

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More about this job

Skills

Troubleshoot
Administer exams
Regulatory compliance
Housekeeping
Sanitation
Customer service
Communication skills
Attention to detail
Computer skills
Microsoft Office

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