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PSA Airlines

Instructional Designer

Charlotte, NC, United States

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Job details

Apply by: Nov 6, 2027
Experience: 3+years of relevant work experience in Aviation or similar field and/or industry.
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Responsibilities

Position Summary Responsible for designing, developing, and maintaining engaging learning solutions that support organizational goals, team member development, and operational effectiveness. Partners with cross-functional stakeholders to assess training needs, create scalable learning content, and ensure alignment with business priorities and industry best practices. Leverages instructional design principles, modern learning technologies, and data insights to deliver high-quality training programs that enhance workforce capability and performance.Delivers accurate, high-quality curriculum within a specified timeline and will work with multiple types of content including web-based media and video-based assets supporting both training and broader organizational communications. Utilizes adult learning principles to develop instructional materials. Job Responsibilities

Designs, develops, and continuously improves instructional materials, including e-learning modules, instructor-led training, job aids, and blended learning solutions to meet aviation training requirements.
Collaborates with cross-functional partners (department leaders, SME’s, instructional team members, and program developers) to research, design, develop and implement effective training solutions.
Conducts needs analysis to identify knowledge gaps and recommend targeted, scalable training interventions.
Ensures curriculum aligns with organizational goals, compliance requirements, and industry standards.
Applies instructional design methodologies (e.g., ADDIE or similar frameworks) to create structured and impactful learning experiences.
Develops multimedia learning assets, including video content, through scripting, recording and editing to enhance training, marketing and internal communication initiatives.
Maintains and updates existing training content to ensure accuracy, relevance, and consistency across delivery methods.
Evaluates training effectiveness using feedback, performance data, and learning metrics; recommend improvements based on insights.
Manages multiple projects and timelines simultaneously while maintaining high-quality deliverables.
Provides timely status updates and reports on assigned projects.
Takes ownership of assigned projects and proactively manages resources and timelines to ensure assigned projects are completed on schedule and to department standards.
Supports end-to-end content development by integrating instructional design with multimedia production, including video creation and editing, to deliver clear, engaging, and audience-focused experiences.
Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned.

Position Specifics

Qualifications

Required

Bachelor’s degree in Instructional Design, Education, Communications, Instructional Technology, Educational Technology, Multimedia/Digital Media Production, Film/Video Production or related field.
Comprehensive knowledge of instructional theories and principles applicable to both online and instructor-led learning programs.
Experience developing creative and engaging training materials for an adult audience across a variety of formats and media, visual and multimedia (training videos, voiceovers, screen recording, process diagrams, animated videos) content.
Experience with photography.
Demonstrated proficiency in photography and video production, including filming, editing, and post production using industry standard tools (Adobe Premiere Pro, After Effects, Lightroom or comparable software) to create polished multimedia training content.
Knowledgeable and functional in technical writing, including consistent and correct use of tense, grammar/spelling and terminology that is interesting and varied.
Ability to produce learning materials to include facilitator/instructor and participant manuals.
Advanced to intermediate computer experience and proficiency in Microsoft Office.
Strong organization skills and time management skills; ability to be flexible and solve problems.
Ability to communicate through verbal and written means with individuals, small groups, and in front of large audiences at all levels of the organization.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

Master’s Degree in Instructional Design, Instructional Technology, Educational Technology, Multimedia/Digital Media Production, Film/Video Production.
Skilled in the use of Articulate Storyline/Rise.
3+years of relevant work experience in Aviation or similar field and/or industry.
Experience developing skills based training, technical training, regulatory training, aviation training, safety training etc. for both unionized and non-unionized workforces.
Certificate in instructional technology or other learning disciplines.
Proficient knowledge of recognized desktop publishing applications including layout and design.

Additional Information

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, responsibilities delegated to Manager of Development.

Authorities: None

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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