Service Coordinator

Description

Summary of Duties:

The Service Coordinator position is safety sensitive, salaried and exempt. The Service Coordinator is responsible for quality assurance/improvement, organizational leadership, assuring that the program participants are positively supported, health & safety is monitored and their needs are met, assuring the supported living homes and customized community supports community integration program are run in a safe, efficient manner according to state and agency standards, policies and procedures, responsible for oversight and quality assurance of participant’s programs and services. The Service Coordinator is an essential employee and also responsible for the additional duties as listed below and/or assigned:

Requirements

Primary Responsibilities/Essential Job Functions:

? Abides by the Employee Conduct policy, Code of Ethics and all other policies and procedures; ? Exemplifies agency Mission; ? Works schedule as assigned; ? Maintains good attendance and punctuality; ? Maintains professional demeanor; ? Works with House Lead Assistants, RN’s & Healthcare Coordinator to assure that medication protocols are observed in each home, including storage, documentation, supply and administration of medications; ? Works with House Lead Assistants, RN’s & Healthcare Coordinator to assures that medical and ancillary appointments are current and documentation is provided; ? Attends medical/ancillary appointments as needed; ? Works with IDT’s to review or modify program participant’s programs as needed; ? Maintains on-call status for staff questions and emergency situations; ? Assures that the homes are maintained in good condition; ? Assures that agency health and safety standards are being met; ? Assures that shifts are covered in all homes; ? Attends safety committee meetings; ? Completes Quality Assurance with many aspects of health, safety, documentation, reporting, etc.; ? Maintains oversight of ISP implementation; ? Reviews incident reports and makes recommendations; ? Assures that BSP’s and other participant plans are followed by House Leads and direct care staff; ? Assures that program participant needs are met - advocates and works with other providers/sources to meet special needs; ? Oversees and assists in coordinating & planning activities for program participants, ? Has access to program participant’s electronic files and maintains confidentiality in accordance with agency policy and state, federal and HIPAA regulations; ? Abides by agency personnel policies and state and federal hiring standards; ? Hires, terminates, and completes disciplinary process with employees; ? Provides support for employees and program participants; ? Works with other office personnel to assure that staff receive required training; ? Participates in staff evaluations/raise reviews; ? Reviews staff time and mileage sheets; ? Assists with coordinating vehicle maintenance and repairs; ? Oversees & assists in coordinating scheduling of all staff; ? Attends/facilitates managers’ meetings; ? Maintains on-call status for emergencies or staff coverage; ? May assists with labor issues/DOL and EEOC appeals/documentation; ? Assists with continued quality improvement in accordance with state and federal standards including NM DOH/DDSD standards & CARF; ? Performs other duties as assigned/requested; ? Participates in administrative meetings; ? Disseminates information to staff as assigned; ? Communicates effectively with program participants, associates, team members and staff; ? Attends DOH DDSD required trainings, therapy trainings, ISP/IDT & other meetings as scheduled; ? Creates written reports as necessary; ? Completes Medicaid billing duties for program participants at minimum weekly; ? Provides administrative support to Executive Director; ? Quarterly Pharmacy Review to make sure your home is audit ready; ? Annual Documentation/reports for clients/staff; ? Monthly check-ins/check-ups to ensure proper protocols are being followed; ? Client/Staff recognition; ? Documentation & notifications in place of all medical appointments and communicated to all pertinent PSSI staff ? Utilize the Company’s approved crisis intervention technique if approved in the behavior support plan; ? Employees must a step back when a program participant has a challenging event and/or behavior. Restraint is used as a last resort. Utilize restraint only if the program participant is trying to physically hurt themselves, someone else or put themselves in immediate danger. Responsible for finding coverage for call-ins, leave for vacations/absences, etc. and must stay in contact with the Program Director regarding coverage and keeping overtime at a minimum. The Service Coordinator may be responsible for attending Special Olympics and other company and/or program participant related events. Must be able to cover urgent care, crisis, and emergency situations. Required to have a cell phone at all times. Must be available to receive calls during shift, after hours, and on weekends for emergency, non-emergency situations, and staffing needs/questions (including staff coverage/crisis). Must return emergency/crisis calls within 20 minutes, all other calls within 24 hours. ? Works primarily in an office setting and works in residences and community as necessary and needed. ? Must be able to work in a residential or day services facility as needed and flexible as needed to come in early or stay late. ? Position may be changed as deemed necessary. ? Moderate physical exertion required, including but not limited to bending, sitting, standing, squatting, kneeling, running, walking, climbing stairs, participating in sport activities, etc. ? Must be able to lift 25 pounds above the shoulders, 40 lbs. or more repeatedly, and support 70 to 100 pounds occasionally; ? Must be able to move/respond quickly to many difficult situations and handle stressful situations calmly. ? Schedule requires flexibility & ability to respond to on-call ? Ability to relate positively to the program participants and their teams. ? Able to work directly with program participants including but not limited to challenging behaviors, physical restraint, medical care, personal care, grooming, hygiene, assisting with medication, lifting and transferring. ? Ability to work alone with program participants who are or can become verbally and/or physically aggressive on a daily basis and support them through crisis events. ? Ability to hear and withstand repetitive noises, sounds, phrases, yelling, screaming, etc. ? Ability to assist, support, lift and transfer individuals who utilize walkers, wheelchairs and gait belts; ? Able to perform the essential functions of the job with reasonable accommodation. ? Able to work independently without constant supervision. ? Ability to supervise staff, train staff & complete disciplinary process with staff. ? Good verbal and written communication skills. Good organizational skills. Team player. ? College degree preferred in human services field or high school diploma and 3 years commensurate experience; ? Completion of at minimum ½ of the DOH DDSD required trainings; ? 21 years of age or older (required by company commercial insurance) ? High School diploma/GED required ? Must be able to use a computer, fax machine, copy machine, multi-line phone system and other electronic equipment proficiently, navigate the world wide web/internet, type, create and maintain databases and spreadsheets. ? Must have a clear driving record at hire & throughout the course of employment - with less than 2 moving violations within the last 2 years and & no DUI/DWI’s within the last 5 years; ? Must be able to pass a pre-hire drug/alcohol screen and continue to pass screens throughout the course of employment; ? Must have and maintain current personal liability auto insurance in your own name or provide proof your name is on the policy at all times while employed; ? Must have a clear criminal background at hire & throughout the course of employment, including but not limited to COR/EAR check, NM Courts, sex offenders, receiving a clearance letter through DOH CCHSP, etc.; ? Must have a current valid NM driver’s license at hire & throughout the course of employment; ? Must have your own reliable vehicle throughout the course of employment; ? Must be able to drive for the Company and transport program participants in your own vehicle and company vehicle throughout the course of employment; ? Must comply with all training requirements, including but not limited to DOH state mandated & therapy training; ? Must have the ability to assist, support, lift and transfer individuals who utilize walkers, wheelchairs and gait belts; Must be able to wear a mask covering your nose and mouth for the duration of your scheduled shifts during covid-19 spikes/outbreaks.