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Added 9 mins ago
SUPERVISOR
Space and Naval Warfare Systems Command
Point Loma Complex, CA
Added 9 mins ago
SUPERVISOR
Space and Naval Warfare Systems Command
Point Loma Complex, CA
Added 9 mins ago
SUPERVISOR
Space and Naval Warfare Systems Command
Point Loma Complex, CA
Added 9 mins ago
SUPERVISOR
Space and Naval Warfare Systems Command
Point Loma Complex, CA
Added 9 mins ago
SUPERVISORY GENERAL ENGINEER
Naval Air Systems Command
Naval Air Station San Diego, CA
Added 10 mins ago
Electrical Engineer II - RF/Microwave Design (Onsite)
RTX Corporation
goleta, CA
…has an immediate opening for a highly motivated Electrical Engineer II – RF/Microwave Design to work on Electronic Warfare (EW) and general electronics product development for defense…
Added 10 mins ago
Supervisory Healthcare Engineer (Deputy)
Veterans Affairs, Veterans Health Administration
Long Beach, CA
Added 10 mins ago
Digital Design Hardware Electrical Engineer II (Onsite)
RTX Corporation
el segundo, CA
Raytheon is seeking a highly motivated Digital Hardware Design Engineer to join our hardware engineering team. In this role, you will contribute to the design, development, verification,…
Added 10 mins ago
Antenna & Microwave Electrical Engineer I (Onsite)
RTX Corporation
el segundo, CA
Raytheon is seeking a Radio Frequency (RF) / Microwave Antenna Engineer within our Airborne Radar Electronics Design Hardware Engineering directorate. This role will be an on-site position…
Added 10 mins ago
RF/Microwave Antenna Electrical Engineer II (Onsite)
RTX Corporation
el segundo, CA
Raytheon is seeking a Radio Frequency (RF)/Microwave Antenna Engineer within our Airborne Radar Electronics Design Hardware Engineering directorate. This role will be an on-site position…
Added 10 mins ago
Digital Hardware Design Engineer (Onsite)
RTX Corporation
el segundo, CA
Raytheon is seeking a highly motivated Digital Hardware Design Engineer to join our Hardware Engineering team. In this role, you will contribute to the design, development, verification,…
Added 10 mins ago
RF Electrical Engineer I (Onsite)
RTX Corporation
el segundo, CA
Raytheon is looking for a RF Electrical Engineer who can effectively work with our team of experts within the Airborne Radar Electronics Receiver / Exciter Hardware Design Group in El…
Added 10 mins ago
RF/Microwave Electrical Engineer I - Production Support (Onsite)
RTX Corporation
el segundo, CA
Raytheon is seeing a Radio Frequency (RF) / Microwave Production Support Engineer within our Airborne Radar Electronics Design Hardware Engineering directorate. This role will be an on-site…
Added 10 mins ago
Digital Electronics Design Engineer – (Experienced, Lead, or Senior)
The Boeing Company
El Segundo, CA
The Boeing Company is seeking a Digital Electronics Design Engineer with experience in supporting hardware production, test and delivery to integration to join the team in El Segundo, CA .…
Added 10 mins ago
Design-for-Test (DFT) Engineer - ASIC Backend – (Associate, Experienced, or Lead)
The Boeing Company
El Segundo, CA
…while amplifying human creativity and intelligence. As a Boeing engineer, you’ll join a diverse, collaborative team solving high‑impact challenges in complex semiconductor design. If you…
Added 10 mins ago
Proposal Specialist 3
Safran
Costa Mesa, CA
-Identify opportunities for process improvement and develop processes to implement the identified improvements
Added 10 mins ago
Senior Machine Learning Engineer - ML Training Infrastructure
General Motors
Sunnyvale, CA
…research and model development initiatives. As a Senior ML Engineer, you will collaborate closely with machine learning engineers, research scientists, and other partners to develop…
Added 10 mins ago
Package Engineer/Pre Identified Candidate
J&J Family of Companies
Irvine, CA
This is an excellent opportunity for an early-career engineer to gain hands-on experience in packaging development, package testing, process validation, manufacturing support, and…
Added 11 mins ago
Manufacturing Equipment Engineer
Applied Materials
Santa Clara, CA
As a Manufacturing Engineer, you are responsible for developing and maintaining methods, operating sequences, and processes in the fabrication of parts, components, subassemblies, and final…
Added 11 mins ago
Principal Software Engineer – Application Security & AI Trust Architecture
Cisco
San Jose, CA
As a Principal Engineer leading software security, you will be a primary technical authority responsible for defining and driving the security architecture across our software platforms and…
Added 11 mins ago
Staff Manufacturing Electrical Engineer
J&J Family of Companies
San Jose, CA
Johnson & Johnson's MedTech Surgery team at MONARCH is recruiting for a Staff Manufacturing Electrical Engineer within our Robotics & Digital Solutions (RAD) organization. This role is…
Added 11 mins ago
Principal Marketing Manager, Media Investment Intelligent Decisioning
Intuit
SAN DIEGO, CA · SAN FRANCISCO, CA · MOUNTAIN VIEW, CA
Ability to translate complex model output - MMM curves, channel mix tradeoffs, marginal ROI - into a clear, channel level direction and executive-ready narrative, both written and verbal
Added 11 mins ago
A
Accenture Construct - Assistant Resident Engineer, ANS
Accenture
San Diego, CA
- $150,000 to $180,000 USD / year
You’ll support the Resident Engineer with field oversight, inspection, quality assurance, and contract administration throughout all phases of construction.
Added 11 mins ago
MECHANICAL ENGINEER
Naval Facilities Engineering Command
San Diego, CA
Added 12 mins ago
A
Infrastructure & Capital Projects – Structures Inspector, ANS
Accenture
Los Angeles, CA
- $50 to $85 USD / hour
You’ll confer or correspond with Engineer of Record, clients or contractors concerning questions involved in constructability reviews.

Closed listing

Proven IT

Tier II Engineer - Second Shift

Tinley Park, IL, United States

$55,000-$65,000/annually

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $55,000-$65,000/annually
Experience: 2–4 years of experience in an IT support role, including hands-on Tier II responsibilities within an MSP or multi-client environment.
Working hours: 30 hours per week
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Tier II Engineer - Second Shift

Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487)

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Description

We are seeking a driven, proactive, and customer-focused Tier II Service Desk Engineer to join our Managed Network Services team on second shift (1:00 PM – 11:00 PM). In this role, you will provide intermediate-level technical support, handle ticket escalations, drive client environment standardization, perform proactive system maintenance, and ensure our RMM and documentation tools remain up to date during non-peak business hours.

You will act as a critical escalation point for Tier I support, providing hands-on coaching and mentorship to junior technicians, while occasionally dispatching on-site or collaborating with Tier III engineers for high-level issue resolution. This position is ideal for someone with strong troubleshooting skills, queue management discipline, a solid understanding of infrastructure, and a passion for delivering an exceptional client experience.

Key Responsibilities:

Provide remote and occasional on-site technical support for desktop, server, and network issues across diverse client environments.
Serve as a primary escalation point for Tier I support, actively coaching junior technicians on escalated resolutions, teaching new tools, and guiding appropriate escalation timing.
Manage individual and team ticket queues in ConnectWise, maintaining high daily accountability (~7 hours of billable/accountable time, closing 6–8 tickets per day, and logging all correspondence in tickets).
Conduct proactive daily client communications, following up at least twice per day on open issues and adhering to strict ticket closure policies after 3 days of non-response.
Perform proactive system maintenance, network backup checks, server administration updates, and environment standardization aligned with Proven IT best practices during second-shift hours.
Assist in maintaining and updating core RMM/PSA platforms, diagnostic tooling, and client documentation in IT Glue and ConnectWise Knowledge Base.
Promptly identify and escalate critical issues (server outages, network downtime, wide-impact disruptions) to Team Lead and Management.
Support new client transitions, attend training on new client software, and cross-train team members on newly introduced technologies.
Participate in weekend and off-hour rotation schedules to field escalations from third-party or after-hours support teams.
Maintain high operational standards regarding clocking in/out, shift punctuality, professional attire, and cell phone/Teams availability for escalation routing.
Support internal initiatives related to process improvement, service delivery best practices, and documentation hygiene.

Perform other duties or projects as assigned.

Requirements

Required Skills & Experience:

Bachelor’s degree in Computer Information Systems, MIS, or related field - or equivalent work experience.
2–4 years of experience in an IT support role, including hands-on Tier II responsibilities within an MSP or multi-client environment.
Strong working knowledge of Windows OS (desktop and server), Office 365, Active Directory, and common networking protocols.
Familiarity with remote management tools and documentation platforms (ConnectWise, ScreenConnect, IT Glue, RMM platforms).
Experience supporting and troubleshooting firewalls, switches, VPNs, and wireless networks (Cisco, Meraki, SonicWall, Sophos, etc.).
Microsoft, CompTIA, or Cisco certifications (MCP, MCSA, Network+, CCNA) strongly preferred.
Must possess excellent written and verbal communication skills, strong self-management, and a high level of professionalism.
Valid driver's license and reliable form of transportation for potential on-site dispatches.
Strong attention to detail, multitasking ability, and a proactive attitude toward continuous learning.

Physical Requirements:

Must be able to lift up to 50 lbs.
Ability to work in confined spaces (e.g., under desks, server rooms).
Frequent walking, standing, bending, kneeling, and use of hands to operate tools and equipment.
Use of computer, phone, and other office and diagnostic equipment regularly.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD:Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM:All employees may utilize the Disability Resource Services through Mutual of Omaha to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN:All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY:Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE:Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.

Proven IT is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Salary Description

$55,000-$65,000/annually

About employer

More about this job

Skills

Technical support
Coaching
Dispatching
Troubleshooting
Teaching
Documentation
Process improvement
MIS
Microsoft Windows
Microsoft 365
Microsoft Active Directory
Network+
CCNA
Communication skills
Valid driver's licence
Attention to detail
Multitasking
Heavy lifting

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