Jobs in the United States

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Added 1 min ago
Operations Continuous Improvement Manager
Corning
Durham, NC
…faster, more efficient and more competitive. In this working-manager role, you will drive Lean, Six Sigma and process discipline to improve yield, reduce costs and enable new technology and…
Added 2 mins ago
Program Manager (R-00259)
True Zero Technologies
Remote, United States
True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality…
Added 2 mins ago
Director Rental Operations (Hawaii)
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Added 3 mins ago
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Added 4 mins ago
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Added 7 mins ago
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Added 8 mins ago
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NC
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Added 8 mins ago
GVP, Talent and Learning
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Added 9 mins ago
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Must have flexible work hours that may include evenings, weekends, and holidays
Added 10 mins ago
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Added 10 mins ago
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Part Sales Manager – Full Time
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Added 10 mins ago
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Part Sales Manager – Full Time
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Added 15 mins ago
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Part Sales Manager – Full Time
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Added 15 mins ago
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Part Sales Manager – Full Time
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Added 15 mins ago
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Part Sales Manager – Full Time
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Edinburg, TX
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Added 15 mins ago
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Part Sales Manager – Full Time
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Proven Business Systems LLC

Helpdesk Team Lead

Tinley Park, IL, United States

$60,000 to $110,000 USD / year

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Job details

Pay: $60,000 to $110,000 USD / year
Experience: Minimum 2 years of team leadership or IT Help Desk Management experience
Working hours: 30 hours per week
Posting language: English
Posted: Nov 13, 2026

Original job description

Description As the MNS Team Lead, you will lead a team of IT Specialists and play an active, hands-on role in supporting client infrastructure. Reporting to the Help Desk Manager, this position combines leadership, project support, asset tracking, and continuous service improvement. The ideal candidate is highly technical, solutions-oriented, and skilled in developing others while maintaining high standards of customer support.

Key Responsibilities

Ensure the Help Desk maintains a high level of responsiveness, professionalism, and technical expertise
Monitor ticketing system performance, ensuring timely resolution and service excellence
Coach and mentor team members to support their growth and maintain strong customer service delivery
Identify and coordinate training needs to ensure team is equipped for evolving technology requirements
Generate, review, and act on reports related to ticketing trends, asset management, and client KPIs
Provide escalation-level technical support to assist with complex issues
Support and participate in hands-on projects and client deployments
Track IT assets across clients and support accurate inventory management
Collaborate with internal teams and departments to resolve recurring issues and enhance service workflows
Participate in improvement planning and operational optimization initiatives
Perform other duties as assigned

Requirements

Required Qualifications & Skills

Bachelor’s degree in Information Systems, Computer Science, or equivalent experience
Minimum 5 years in an IT support or help desk environment
Minimum 2 years of team leadership or IT Help Desk Management experience
Strong knowledge of IT infrastructure: servers, networks, firewalls, and enterprise support tools
Ability to mentor and guide Help Desk personnel at various experience levels
Proven ability to communicate effectively with both technical and non-technical audiences
Experience with help desk systems (e.g., ConnectWise, ServiceNow, etc.)
Strong multitasking and time management skills in fast-paced environments
Ability to collaborate cross-functionally and maintain strong internal and external relationships
Must be able to lift up to 35 lbs
Valid driver’s license and reliable form of transportation.

Certifications (Required or Equivalent): Candidates must have at least one of the following certifications, or an equivalent credential demonstrating similar technical knowledge

CCNA
AZ-104
MS-102 (Microsoft 365 Administrator)
Cisco Meraki Solutions Specialist

Physical Requirements

Frequent use of computer, phone, and office equipment
Ability to lift and carry equipment up to 35 lbs
Occasional bending, kneeling, or crouching
Periods of standing, sitting, and walking throughout the day

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, and a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance. EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75. EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee. EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through Mutual of Omaha to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions. 401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals. FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions. PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure. PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off. FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.

Proven IT is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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Jobs in the United States