Program & Customer Support
- Port Hueneme, CA, United States
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- Posting language
- English
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Original job description
CUSTOMER SERVICE REPRESENTATIVE (Occupational Base) The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints.
Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information.
CUSTOMER SERVICE REPRESENTATIVE (Occupational Base) The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints.
Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information.