Jobs in the United States

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Billing & Administrative Support (IOP/PHP Program)
CASA DE AMPARO
San Marcos, CA
- $25 to $28 USD / hour
…support for Casa de Amparo’s combined Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP), as well as other assigned Casa de Amparo behavioral health programs.…
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Manager, Quality
Textron Systems
Slidell, LA
The Quality Manager is responsible for establishing, implementing, and sustaining the systems, processes, and standards required to ensure product and process quality across the facility.…
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Manufacturing Project Engineer
Textron Systems
Slidell, LA
Textron Systems is seeking engineers of all disciplines to support the United States Marine Corps Advanced Reconnaissance Vehicle (ARV) program. For this program, Textron Systems has…
Added 1 min ago
Industrial Maintenance Tech
DARTMOUTH PRINTING CO., INC.
Hanover, NH
Added 1 min ago
Industrial Maintenance Tech
DARTMOUTH PRINTING CO., INC.
Hanover, NH
Added 1 min ago
Industrial Maintenance Tech
DARTMOUTH PRINTING CO., INC.
Hanover, NH
Added 1 min ago
Vendor Sales Account Manager
Regions Bank
Dover, NH
At Ascentium Capital, the Vendor Sales Account Manager is a direct, client-facing role that develops new business opportunities while retaining and servicing these clients and their…
Added 1 min ago
Project Manager – Field Service
Insight Global
Salem, NH
Our client is looking for an experienced Project Manager to join its growing Security Systems Field Service team. This individual will manage installation and upgrade projects for advanced…
Added 1 min ago
Sales Operations Manager
Celestica
Merrimack, NH
The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit. The…
Added 2 mins ago
CH
Telehealth Registered Nurse
CVS Health
Work at Home, TX · Work At Home, AZ
- $29.1 to $62.32 USD / hour
RN, Registered Nurse, Case Manager, Nurse, Home Health, Autoimmune, Oncology, Telehealth, Telephone, Telephonic, Health Management, Assessment, Education, Training
Added 2 mins ago
SQA Tester (Remote)
GovCIO
Concord, NH
…Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs (VA) Office of Information and Technology (OIT). This role is a fully remote…
Added 2 mins ago
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Warehouse Manager
SERVPRO Team Friermuth
Puyallup, WA
- $60,000 to $70,000 USD / year
The Warehouse Manager owns the daily readiness of equipment, supplies, fleet assets, warehouse systems, and field logistics required to support restoration operations. This role ensures…
Added 2 mins ago
Senior Product Manager (Remote)
GovCIO
Concord, NH
GovCIO is currently hiring for a Senior Product Manager to lead strategy, delivery, and oversight of a custom-developed product within the OCC portfolio, supporting the Veterans Health…
Added 2 mins ago
AT
Manager Site Reliability Engineering
Akamai Technologies, Inc.
Concord, NH
- $151,800 to $273,200 USD / year
…our Compute services. CLP owns the Linux kernels, operating systems, KVM/QEMU virtualization layer, and guest images, while partnering with HIVE hardware teams to bring new platforms into…
Added 2 mins ago
FORCE INTEGRATION AND READINESS OFFICER TITLE 32 INDEFINITE
Army National Guard Units
Concord, NH
…new or substantially modified work methods, procedures, and systems such as the feasibility of organization/reorganization, discontinuation, activation/deactivation, and location/relocation…
Added 2 mins ago
Relationship Banker I - Concord Steeplegate
TD Bank
Concord, NH
…listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through…
Added 2 mins ago
Software Engineering, Team Manager
Pearson
Concord, NH
…customer outcomes. Also known in the market as: Engineering Manager; Software Development Manager; Technology Manager; Software Engineering People…
Added 2 mins ago
Logistics Fulfillment Manager
WSP USA
Concord, NH
The Logistics Fulfillment Manager leads the inventory lifecycle, distribution, and reconciliation activities supporting the client’s transponder program. This position is responsible for…
Added 2 mins ago
Manager, Platform Services Project Management (Remote)
CrowdStrike
Concord, NH
As the Professional Services Manager (Project/Program Management), you will lead a team of Project Managers, ensuring efficient use of deployment resources to deliver projects on time and…
Added 2 mins ago
Senior Product Manager, Value realization
Humana
Concord, NH
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 3 mins ago
Network Management & Contracting Business Manager (Kentucky)
Aetna Medicaid Administrators
Remote, United States
Demonstrated ability to quickly learn and navigate complex systems, applications, and data structures to effectively troubleshoot technical issues, identify root causes, and drive timely…
Added 3 mins ago
Director of Global Advocacy
GUTTMACHER INSTITUTE
New York, NY
…reproductive health and rights. Through a unique and interrelated program of high-quality research, evidence-based advocacy and strategic communications, the Institute works to generate new…
Added 3 mins ago
Senior Data Analyst, Research and Advocacy
GUTTMACHER INSTITUTE
New York, NY
Support the AIU Program Manager and Program Leadership in workplan development, timeline management, staffing planning, and project monitoring.
Added 4 mins ago
ME
Project Manager II - HVAC
Mesa Energy Systems, Inc.
West Sacramento, CA
- $126,000 to $140,000 USD / year
…manner that meets all contractual requirements and Mesa Energy Systems financial goals.• Leads a team of technical employees. Responsible for maintaining a strong, trained, and disciplined…
Added 4 mins ago
Commercial Manager Service Sales
Rolls-Royce
United States
Commercial Manager stationary Service is responsible for handling end to end commercial finance topics. Role requires solid business partnering with key stakeholders by providing detailed…

Protective

Spec II CX Operations (Remote)

Remote, United States

$41,600 to $61,000 USD / year

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Job details

Pay: $41,600 to $61,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Job Summary:

The Billing Specialist works remotely with the Billing Manager and Premium Application Specialist to research and resolve premium payment exceptions, follow up on missing or inaccurate information, process premium payments, and communicate with insureds, producers, and internal departments to support accurate and timely premium administration. The Billing Specialist completes assigned work accurately and within documented service standards, maintains clear records, safeguards confidential information in accordance with company policies, and promptly escalates unresolved or unusual premium issues through established channels.

Responsibilities

Reviews premium reports, identifies exceptions, and researches discrepancies requiring correction or follow-up emails.
Supports the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities.
Follows up on premium reports with missing or incomplete information and obtains the documentation needed to resolve the issue.
Communicates with insureds and producers to review premium-report discrepancies, explain required corrections, and obtain missing information.
Processes all types of premium payments accurately through approved electronic payment systems, including E-Pay and Virtual Terminal.
Prepares and sends correspondence addressing premium discrepancies, missing information, balances due, and other assigned billing scenarios.
Supports the Premium Application Specialist with premium research, payment application, exception resolution, and related billing activities.
Partners with other departments to investigate premium discrepancies, share necessary information, and coordinate resolutions.
Performs other related billing and administrative duties as assigned.

Education and Experience:

An associate degree is preferred; relevant work experience may be considered in place of the degree.

Required Skills/Abilities:

Demonstrates strong attention to detail when reviewing premium reports, processing payments, and documenting account activity.
Communicate professionally and courteously by telephone and through electronic channels.
Apply strong analytical and problem-solving skills to identify discrepancies, evaluate supporting information, and resolve premium issues.
Maintains accuracy by verifying information, reviewing completed work, and correcting discrepancies before finalizing transactions or correspondence.
Prior insurance-industry experience is required; experience with premium billing, payment processing, or related account administration is strongly preferred.
Proficiency in Microsoft Excel and Word, including organizing and reviewing data, preparing correspondence, and maintaining accurate records.
Adapts effectively to changing priorities, procedures, workloads, and business needs.
Communicates clearly and professionally in writing and conversation with insureds, producers, and internal partners.
Manages multiple assignments, prioritizes competing deadlines, and maintains accuracy in a high-volume environment.

#IND123

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

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