Jobs in the United States

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Practice Analytics Senior Manager
Manatt, Phelps & Phillips, LLP
United States
- $175,000 to $190,000 USD / year
We are seeking a Practice Analytics Senior Manager to lead the Practice Analytics team and partner closely with Practice Management leadership and Industry and Service Leaders. This role…
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Building Maintenance Engineer
NorthPoint Development LLC
Detroit, MI
Flexible Spending Account Living Generously program with 100% charitable contribution match
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Medical Assistant
PMR Illinois Holding, LLC
United States
Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
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Medical Assistant, Podiatry
Dedicated Senior Medical Centers of Florida, LLC
United States
Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
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Care Promoter, Orthopedic
Dedicated Senior Medical Centers of Florida, LLC
United States
Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
Added 1 min ago
Integrated Care Clinical Manager -Lowell
CareSource Management Services LLC
Somerville, MA
The Integrated Care Clinical Manager - Massachusetts is a community based registered nurse responsible for providing monitoring, follow-up and clinical care management to dually-eligible…
Added 1 min ago
Software Engineer - Mainframe/COBOL
Regions Bank
Birmingham, AL · Charlotte, NC · Atlanta, GA
…applications. This position monitors system applications, ensures systems run smoothly, and creates reports and other documentation outlining findings/solutions. This position sits within…
Added 1 min ago
Loan Servicing Specialist- REO/Collections
Regions Bank
Hattiesburg, MS
Completes validation of loan documentation, reports, and/or systems
Added 2 mins ago
(1115168) IT Project/Program Manager
Diversified Services Network, Inc.
Chicago, IL · Peoria, IL
As an IT Project/Program Manager, you will work with the Application Program Management team to lead project teams in developing software solutions that integrate common services across the…
Added 2 mins ago
(1114959) IT Project/Program Manager
Diversified Services Network, Inc.
Chicago, IL · Peoria, IL
As an IT Project/Program Manager, you will work with the Application Program Management team to lead project teams in developing software solutions that integrate common services across the…
Added 2 mins ago
(1114958) Sr. IT Project/Program Manager - Application Program Management
Diversified Services Network, Inc.
Chicago, IL · Peoria, IL
As an IT Project/Program Manager, you will work with the Application Program Management team to lead project teams in developing software solutions that integrate common services across the…
Added 3 mins ago
Manager Population Health
Corporate Services Division
Rapid City, SD
Population Health Manager will support our value-based care initiatives to increase the quality of care, while maintaining cost-effective outcomes through targeted patient outreach and care…
Added 4 mins ago
Correctional Release Counselor, Developmental Job Rotation for ODOC, BOPPPS and OCE employees only (Ontario)
Department of Corrections
United States
…expanding our team and seek an experienced professional case manager like…
Added 4 mins ago
SACU Nurse Manager (Stabilization and Crisis Unit)
Department of Human Services
United States
As the SACU Nurse Manager, you will provide leadership and oversight for nursing services, ensuring the delivery of high-quality, person-centered care that promotes health, dignity, and…
Added 4 mins ago
AIC Work Programs Support, Office Specialist 2 (Madras)
Department of Corrections
United States
…programs that help change lives? The Adult in Custody (AIC) Work Program at Deer Ridge Correctional Institution (DRCI) seeks an organized, dependable, and proactive Office Specialist 2 to…
Added 4 mins ago
Project Coordinator, Information Systems Specialist 5 (Salem)
Department of Corrections
United States
…completion of a two (2) year accredited vocational training program in information technology AND two (2) years of information systems experience in technical…
Added 4 mins ago
Technical Support Manager, Information Technology Platforms & Systems Manager 2 (Salem)
Department of Corrections
United States
…Department of Corrections (DOC) is seeking an experienced IT Manager 2 to lead our Technical Support program and play a key role in shaping technology services across the agency. This is an…
Added 4 mins ago
Health Care Services Manager 3, Medical Services Manager (Umatilla)
Department of Corrections
United States
The Medical Services Manager is a member of the institution management staff is on call during all non-business hours to the health service program and may also function as the Institution…
Added 4 mins ago
Service Professional
OWL Services
Omaha, NE
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across…
Added 4 mins ago
HVAC Installer II
Service Experts Heating & AC LLC
Houston, TX
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Added 4 mins ago
HVAC Installer III
Service Experts Heating & AC LLC
Houston, TX
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Added 4 mins ago
Manager, Talent Operations & Enablement
Service Experts LLC
Richardson, TX
The Manager, Talent Operations & Enablement is responsible for leading the processes, systems, and programs that support an efficient and high-performing Talent Acquisition function. This…
Added 5 mins ago
Director, Business Development, Integrated Air & Missile Defense
Anduril Industries
Huntsville, AL · Washington, DC
The US air and missile defense enterprise was assembled over four decades, one program at a time. Army air defense runs on one battle manager, short range air defense on another, the…
Added 5 mins ago
Director, Business Development, Integrated Air & Missile Defense
Anduril Industries
Costa Mesa, CA · Washington, DC
The US air and missile defense enterprise was assembled over four decades, one program at a time. Army air defense runs on one battle manager, short range air defense on another, the…
Added 5 mins ago
Director, Business Development, Integrated Air & Missile Defense
Anduril Industries
Washington, DC
The US air and missile defense enterprise was assembled over four decades, one program at a time. Army air defense runs on one battle manager, short range air defense on another, the…

Protective

Spec II CX Operations (Remote)

Remote, United States

$41,600 to $61,000 USD / year

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Job details

Pay: $41,600 to $61,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Job Summary:

The Billing Specialist works remotely with the Billing Manager and Premium Application Specialist to research and resolve premium payment exceptions, follow up on missing or inaccurate information, process premium payments, and communicate with insureds, producers, and internal departments to support accurate and timely premium administration. The Billing Specialist completes assigned work accurately and within documented service standards, maintains clear records, safeguards confidential information in accordance with company policies, and promptly escalates unresolved or unusual premium issues through established channels.

Responsibilities

Reviews premium reports, identifies exceptions, and researches discrepancies requiring correction or follow-up emails.
Supports the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities.
Follows up on premium reports with missing or incomplete information and obtains the documentation needed to resolve the issue.
Communicates with insureds and producers to review premium-report discrepancies, explain required corrections, and obtain missing information.
Processes all types of premium payments accurately through approved electronic payment systems, including E-Pay and Virtual Terminal.
Prepares and sends correspondence addressing premium discrepancies, missing information, balances due, and other assigned billing scenarios.
Supports the Premium Application Specialist with premium research, payment application, exception resolution, and related billing activities.
Partners with other departments to investigate premium discrepancies, share necessary information, and coordinate resolutions.
Performs other related billing and administrative duties as assigned.

Education and Experience:

An associate degree is preferred; relevant work experience may be considered in place of the degree.

Required Skills/Abilities:

Demonstrates strong attention to detail when reviewing premium reports, processing payments, and documenting account activity.
Communicate professionally and courteously by telephone and through electronic channels.
Apply strong analytical and problem-solving skills to identify discrepancies, evaluate supporting information, and resolve premium issues.
Maintains accuracy by verifying information, reviewing completed work, and correcting discrepancies before finalizing transactions or correspondence.
Prior insurance-industry experience is required; experience with premium billing, payment processing, or related account administration is strongly preferred.
Proficiency in Microsoft Excel and Word, including organizing and reviewing data, preparing correspondence, and maintaining accurate records.
Adapts effectively to changing priorities, procedures, workloads, and business needs.
Communicates clearly and professionally in writing and conversation with insureds, producers, and internal partners.
Manages multiple assignments, prioritizes competing deadlines, and maintains accuracy in a high-volume environment.

#IND123

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

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