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Added 2 mins ago
Specialist, Systems Engineer - RC-135 Computer Systems Administrator
L3Harris
Offutt Air Force Base, NE
Job Title: Specialist, Systems Engineer - RC-135 Computer Systems Administrator
Added 2 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…membership attribution, value-based programs, and service recovery…
Added 2 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Omaha, NE
- $131,000 to $174,000 USD / year
…while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning…
Added 2 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Lincoln, NE
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 2 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Lincoln, NE
…obligations governing AI use. This role implements and operates platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance,…
Added 2 mins ago
EG
Cloud Engineer
Eliassen Group
Lincoln, NE
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 53 mins ago
Lead Distributed Systems Engineer (AI/ML Platform) - Watertown, MA
Kelly Services
Watertown, MA
A fast-growing AI and data platform company is seeking a Lead Distributed Systems Engineer (AI/ML Platform) to architect and scale the infrastructure that powers enterprise AI and machine…
Added 54 mins ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
In this role, you will own the post-sale customer lifecycle, from technical onboarding through continuous platform adoption to commercial renewal. You will move beyond post-shipment…
Added 54 mins ago
T
M365 Support Engineer
TEKsystems
Boston, MA
- $40 to $55 USD / hour
Target Profile: Eng or Sr Eng M365 / Power Platform Engineer
Added 54 mins ago
EG
Cloud Engineer
Eliassen Group
Boston, MA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Sr. DevOps Engineer
PathAI, Inc.
Boston, MA
PathAI is hiring its first dedicated Developer Operations Engineer to own the systems that let our engineers ship: release automation, CI/CD, build and deployment infrastructure, and…
Added 1 hour ago
Senior Manufacturing Engineer – CNC Metrology & Probing Integration
GE Vernova
Greenville, SC
…multidisciplinary environment, partnering across manufacturing, quality, operations, and engineering teams to deliver scalable, sustainable process…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Columbia, SC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
SYSTEMS ENGINEER
City of New York
Brooklyn, NY
…in both Google Cloud and Amazon Web Services by hiring one engineer dedicated to each platform. These positions will work collaboratively with the Systems Engineering Manager on strategic…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Boise, ID
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Montgomery, AL
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
PAS - SharePoint & Power Platform Engineer Consulting Manager- Multiple Locations 1
EY
Saint Louis, MO
…modernize their digital workplace using Microsoft 365 and the Power Platform. Our work spans strategy and technical architecture, solution delivery, and technical advisory services, with a…
Added 1 hour ago
EG
Staff AI & Data Engineer - Databricks
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
Sr. Systems Engineer - AI Gateway Platform(Remote)
CrowdStrike
Jefferson City, MO
CrowdStrike is seeking an experienced Systems Engineer to own, scale, and secure our enterprise Kong AI Gateway platform as a core technical pillar of the AI Platform Enablement team. This…
Added 1 hour ago
Infrastructure Product Manager / Technical Program Manager
HTC Global Services Inc
Dearborn, MI
We are seeking an Infrastructure Product Manager to support platform transformation initiatives and lead delivery of organizational objectives. This role will own value streams and…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Lansing, MI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 hours ago
Global Head of Infrastructure & Cloud Operations
Janus Henderson Investors
Denver, CO
Beyond operating critical technology services, you will help transform infrastructure into a modern platform capability by delivering scalable, self-service cloud, data, and AI foundations…
Added 2 hours ago
EG
Cloud Engineer
Eliassen Group
Denver, CO
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 hours ago
EG
Cloud Engineer
Eliassen Group
Cheyenne, WY
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 3 hours ago
C
Technology Operations Engineer – OpenText B2B Integrations
Cognizant
New Albany, OH
- $79,000 to $92,500 USD / year
…associates are at the heart of everything we do. As a Technology Operations Engineer – OpenText B2B Integrations , you will play a critical role in ensuring the stability, security, and…

Proscia

Strategic Support Engineer

Remote, United States

Remote

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Job details

Workplace: Remote
Experience: 5+ years of technical support or related experience, with a focus on large, strategic accounts.
Posting language: English
Posted: Nov 6, 2026

Original job description

Reports to: Head of Global Support

Location: Remote, USA

About Proscia

Proscia is revolutionizing pathology, the last major frontier in healthcare to embrace digital. As a leader in pathology AI software, we are empowering pathologists and scientists to transition from traditional microscope-based workflows to digital, AI-driven approaches, unlocking new possibilities in precision medicine.

The digital pathology market is experiencing explosive growth as advances in AI enable unprecedented insights into diseases like cancer. Pathology is central to medicine, and the shift to AI-powered solutions is not just modernizing workflows - it’s transforming how diseases are diagnosed, treated, and understood. Predictions for the future of pathology show a tidal wave of adoption, with experts describing the field as “poised for the next major breakthrough” in healthcare innovation.

Backed by over $100 million in funding from leading healthcare and technology investors, Proscia is at the forefront of this revolution. Joining Proscia means being part of a company at the cutting edge of healthcare innovation, where the possibilities are limitless. With the convergence of AI, precision medicine, and digital pathology, we’re not just changing pathology - we’re redefining what’s possible in medicine.

About the Role

Some customers don't file a ticket and wait. They pick up the phone and expect the person on the other end to already understand their environment and workflows. Those are your customers. Proscia’s most strategic accounts run mission-critical digital pathology at scale, and they turn to one person who owns the technical relationship end-to-end.

As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of Proscia’s highest-profile customers. This isn't queue work. You know your accounts better than anyone, drive their hardest issues to resolution, and carry what you learn back to Engineering and Product so the platform evolves to meet what your customers need. You do it in an AI-first support organization, using modern tooling to move faster than the role previously allowed.

About You

You think in relationships, not tickets. You'd rather understand a customer's workflow deeply enough to anticipate the next problem than close the current one and move on. You reason from evidence and follow through relentlessly, investigating problems across software, infrastructure, and integrations until the customer has a real answer. You’re the calm voice on a major-incident call and the persuasive one in an internal prioritization debate.

You treat AI as a native part of how you work, reaching for these tools to investigate, reproduce, and communicate faster without losing the human judgment that separates a plausible answer from the right one. You know how to validate and constrain what these tools produce rather than trust them blindly. And you don't hoard what you learn; every diagnosis becomes something the team can stand on next time.

What You’ll Own

Own your customers. Serve as the go-to SME for your assigned strategic accounts. Own their issues, run their check-in and troubleshooting calls, maintain the documentation behind them, and monitor cases to keep them moving toward resolution. Back up the broader queue as needed.
Crack the hard problems, AI-first. Investigate complex, multi-faceted issues across application, infrastructure, and integrations, bringing AI and modern tooling to bear to reproduce defects and reach root cause faster. Then document thoroughly and lead validation testing for the fixes. Set the standard for how the team uses AI in real customer work.
Lead when it counts. During major incidents, you lead the response: steady, high-touch communication and escalation with clear, timely updates to internal and external stakeholders.
Shape the product and align the account team. Carry a strong, evidence-based point of view: partner with Engineering, Product, and Customer Success to prioritize the fixes and features that matter most to your customers, and keep Solutions Architects, Implementation Engineers, and Sales aligned on their needs.
Set customers up to win. Own technical account health. Maintain a current technical success plan for each assigned account, including environment architecture, integrations, known risks, recurring issues, upgrade posture, and mitigation actions. Identify emerging risks early and drive cross-functional plans before they become customer-impacting incidents.

What You Bring

Bachelor’s degree in Computer Science, Biomedical Engineering, or a related field, or equivalent professional experience.
5+ years of technical support or related experience, with a focus on large, strategic accounts.
Expertise in digital pathology, healthcare, or related industries, including how software and hardware integrate, and a track record of troubleshooting complex issues.
Fluency with AI-assisted workflows: you've made AI a default part of how you investigate and communicate, and you know how to validate and constrain what it produces.
Hands-on proficiency across diagnostic, monitoring, and support tooling, Linux/Windows environments, networking protocols, and cloud (AWS, Azure, Kubernetes).
Strong root-cause, debugging, testing, and validation skills for complex software and infrastructure issues.
Proven experience mentoring or leading other technical professionals, and influencing internal teams (Engineering, Product, Technical Operations) to prioritize customer needs.
Excellent written and verbal communication, with real experience managing customer relationships and incident communications.
The ability to manage multiple high-profile accounts at once, prioritizing by business impact and proactively anticipating customer needs.

Nice-to-Haves

Experience influencing product or engineering roadmaps from support and customer data.
A point of view on where AI is headed in technical support, and ideas you’re eager to put into practice.
Experience in regulated or other mission-critical environments, and a background that spans multiple domains.

Beyond Just Work

As a company in healthcare, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.

Our office environment is designed for creativity and agility: with walls as notepads and couches for collaboration. We’re located in the heart of Philadelphia, with views of the city so you can spend your time focusing on what matters most.

At Proscia, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.

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